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and employees can carry out the tasks for which they have trained and prepared. A fully-staffed
organization, even one that might require more positions in the longer term is healthier and more
functional, as productivity and quality of work increase along with job satisfaction. The pressure
to fill jobs and reduce vacancies will only increase if the Agency does not receive support for its
staffing increases.
Members of the offices interviewed discussed the
challenges position vacancies create. Employees are
required to fill more than one role, getting stretched
to the point where the quality of work suffers, or they
must work so much overtime that burn-out becomes a
threat. Given the sensitivity of its mission to protect
the President and other designated protectees, the
Agency has extremely high security requirements for
most of its positions. Most employees are required to
obtain a Top Secret clearance, and Special Agents, UD
Officers, TLE, and some APT employees, including
cyber and other law enforcement professionals, are
required to go through a polygraph screening. That
background/polygraph process comes on top of the
already complicated federal hiring process. The time
to fill a position is going to be substantial under the
best of circumstances, given the hiring and clearance
steps that have to be taken.
Many APT employees described a negative cycle
where the increased workload due to vacancies leads
to more departures, which only stretches individuals
further and leads to even more departures.
The current Special Agent and UD Officer hiring
targets are 192 calendar days and 132 business days.
The process has three main phases, qualification
evaluation, medical fitness, and security. During the
qualification evaluation phase, applicants are
evaluated against the requirements outlined in a job
vacancy announcement. The Agency evaluates
applicants’ initial qualifications, interviews the
candidates, and reevaluates their qualifications. The
Agency then issues a conditional job offer. The
medical phase involves a detailed physical, drug
screening, and an eye exam. In the security phase,
candidates complete a very detailed security questionnaire, participate in a security interview,
have an extensive background investigation conducted on them, and, for Special Agents, UD
Officers, TLE, and selected APT employees, participate in a polygraph examination.
A Partnership between
TEC and HUM to Fill
Vacancies Faster
Understaffing in the Office of TEC,
especially in the field, has a negative
and outsized impact on the morale
of the TEC workforce. The impact
on morale is felt across TLE, PSS,
and other APT employees within
TEC. The Chief Technology Officer
(CTO) and Chief Human Capital
Officer (CHCO) acknowledge the
impact understaffing has on the
TEC workforce, and have been
successful in obtaining a fairly
significant increase in the number of
funded positions. In an attempt to
increase the hiring tempo, the CTO
has provided three TEC-funded
positions to the CHCO to focus
specifically on filling positions
within TEC. This partnership is
promising; however, even when
TEC positions are filled, there is still
be a period of 18-24 months before
the new employees are capable of
contributing to TEC in a manner
that doesn’t require supervision by
others within the division.
For more on TEC organizational
challenges and recommendations,
see Chapter 9.