May 2021
For-Hire Vehicle
Wheelchair Accessibility
Evaluation Report
Year 2
July 2019 – September 2020
...
NYC Taxi & Limousine Commission 1
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Contents
Introduction 2
Overview 2
FHV Wheelchair Accessibility Requirements 4
Trip Mandate Rule 6
Trip Mandate Rule Compliance Details 7
Concerns and Outreach 8
Central Dispatch Exception 9
Lyft Compliance Details 12
Uber Compliance Details 13
Via Compliance Details 14
Concerns 15
Recommendations 15
Conclusion and Next Steps 16
Appendix A. Trip Mandate Base Compliance 17
Figures and Tables
Figure 1. FHV WAVs on the Road 3
Figure 2. Percent of Trips Under Wait Times for All Dispatchers in the Central Dispatch Exception 11
Table 1. Trip Mandate Rule Requirements 4
Table 2. Central Dispatch Exception Requirements 4
Table 3. FHV Accessibility Compliance Options 5
Table 4. Trip Mandate Rule Compliance Overview, Year 2 7
Table 5. Trip Mandate Rule Non-WAV/WAV Trips, Year 2 average 7
Table 6. Central Dispatch Exception Participants, Year 2 9
Table 7. Central Dispatch Exception Compliance Overview 10
Table 8. Lyft Compliance Details 12
Table 9. Uber Compliance Details 13
Table 10. Via Compliance Details 14
NYC Taxi & Limousine Commission 2
Introduction
In January 2019, the Taxi & Limousine Commission (TLC) implemented new rules on wheelchair
accessibility in the for-hire vehicle (FHV) industry, which includes companies ranging from small
community-based car services to the app-based dispatching providers Uber, Lyft and Via. This report
reviews compliance with the FHV accessibility requirements during Year 2 of the program as well as
ongoing efforts by the TLC to ensure compliance with the rules. The metrics used for reporting for Year 2
were impacted by the COVID-19 pandemic and the resulting public health measures. The original
reporting period of July 1, 2019 to June 30, 2020 was extended by three months to July 1, 2019 to
September 30, 2020. TLC extended the evaluation period by three months to give the FHV sector some
flexibility in meeting compliance with the accessibility rules in light of the pandemic and the sharp decline
in passenger demand and trip numbers.
Notwithstanding the on-going pandemic’s impact on travel patterns and trip numbers, the TLC continues
to ensure that all passengers are aware that: (1) wheelchair accessible service is available from all FHV
Bases, and (2) passengers have a right to request a trip in a wheelchair accessible vehicle (WAV) in the
same manner as they would request a trip in a non-WAV.
Overview
All TLC-licensed FHV Bases are required to provide access to wheelchair accessible service. The
accessibility requirement applies to smaller community car services, large livery Bases, and High Volume
For-Hire Services, such as Lyft, Uber and Via. Over this reporting period the TLC has seen an
improvement from past years. Service to passengers who request wheelchair accessible vehicles (WAVs)
has increased, particularly the trips requested through accessible vehicle dispatchers. Additionally,
notwithstanding the effects of COVID-19 which initially led to a decrease in the number of FHV WAVs on
the road beginning in March 2020, Bases have continued to show improvement in deploying WAVs on
the road since that time.
As of the end of September 2020, there were 1,696 FHV WAVs on the road (see Figure 1). These
vehicles have completed over half a million trips compared to around 140,000 trips in June 2019.
Demand for WAV service is strong. Together with the TLC’s Accessible Dispatch program, which allows
passengers to request wheelchair accessible vehicles in yellow and green taxis, the FHV WAV service
continues to advance the TLC’s goal of achieving greater accessibility in New York City.
This report reviews FHV compliance with TLC rules on wheelchair accessibility, summarizes the
compliance metrics, and provides recommendations to ensure FHV Bases continue improving WAV
service.
NYC Taxi & Limousine Commission 3
Figure 1. FHV WAVs on the Road*
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
*The number of FHVs that are wheelchair accessible and did any trips in a month.
NYC Taxi & Limousine Commission 4
FHV Wheelchair Accessibility Requirements
The TLC adopted rules to improve accessible service on October 2018, and the rules took effect in
January 2019. For-hire vehicle (FHV) Bases have two options in meeting accessibility requirements: (1)
the Trip Mandate Rule and (2) the Central Dispatch Exception. The two options are established by rules
59B-17(c) and 59B-17(f), respectively.
The Trip Mandate Rule requires that a fixed percentage of a Base’s trips are serviced using a Wheelchair
Accessible Vehicle (WAV), whether or not a passenger specifically requests one. Requiring bases to
dispatch trips to WAVs increases the overall number of FHV WAVs and also increases the number of
WAVs operating at any given time, reducing wait times for passengers with disabilities. Bases subject to
the Trip Mandate Rule must dispatch the following percentage of trips to WAVs during the following
reporting periods:
Table 1. Trip Mandate Rule Requirements
Evaluation Period
Minimum Percent
January 2019 – June 2019
5%
July 2019 – June 2020
10%
July 2020 – June 2021
15%
July 2021 – June 2022
20%
July 2022 – June 2023
25%
The Central Dispatch Exception allows FHV Bases to affiliate with a TLC-authorized dispatcher that
services WAV requests and is subject to a wait time requirement. Passengers must be able to request a
WAV in the same manner they would a non-WAV service, and the FHV Base is responsible for working
with their dispatcher to provide a WAV. Dispatchers that service these WAV requests must meet the
following wait time requirements during the following reporting periods:
Table 2. Central Dispatch Exception Requirements
Service Levels: Share of Trips under Wait Time Threshold
10 minutes or less
15 minutes or less
30 minutes or less
-
60%
90%
-
80%
90%
80%
90%
-
In response to the severe impacts the COVID-19 pandemic had on the FHV industry, such as lower trip
demand and drops in WAVs on the road, the TLC extended the evaluation period by three months to
September 2020. For the Trip Mandate Rule, the evaluation period was extended to include the months
from June through September. For the Central Dispatch Exception, the TLC agreed to assess whether a
dispatcher complied with the requirement by evaluating service levels within any single month from June
to September 2020.
NYC Taxi & Limousine Commission 5
For the adjusted Year 2 evaluation period the majority of bases elected to participate in the Central
Dispatch Exception. Five-hundred Bases out of a total of 767 (65 percent) chose this option. Collectively
these Bases represented 98 percent off all FHV trips (see Table 3), both WAV and non-WAV during this
time period. Two-hundred and sixty-seven Bases or 35 percent of the total participated in the Trip
Mandate Rule. These Bases accounted for two percent of all FHV trips.
Table 3. FHV Accessibility Compliance Options
FHV Accessibility Rule
Total Bases
Share of Total
FHV Trips
Trip Mandate
267
2%
Central Dispatch Exception
500
98%
Total
767
NYC Taxi & Limousine Commission 6
Trip Mandate Rule
The Trip Mandate Rule requires that a fixed percentage of trips are serviced using a Wheelchair
Accessible Vehicle (WAV), whether or not a passenger specifically requests one. By requiring a fixed
percentage, the rule increases the presence of WAVs available for dispatch by for-hire vehicle (FHV)
Bases, making them more readily available when a passenger requests one. The rules outlining the Trip
Mandate Rule are found in 59B-17(c).
The Year 2 evaluation period was extended by three months to cover trips completed from July 2019
through September 2020. Bases were required to complete 10 percent of all trips in a wheelchair
accessible vehicle during this time period.
NYC Taxi & Limousine Commission 7
Trip Mandate Rule Compliance Details
Performance
• A total of 267 bases were subject to the Trip Mandate Rule of providing at least 10 percent of
trips in a wheelchair accessible vehicle. Compliance remained low with 42 bases meeting the
requirement, which is 16 percent of the bases in the Trip Mandate (See Table 4).
• Although compliance with the Trip Mandate Rule is low, Bases in the Trip Mandate Rule
dispatched only two percent of total FHV trips, while the Bases in the Central Dispatch Exception
dispatched 98 percent of total FHV trips (See Table 3).
• Six percent of all trips serviced by Bases subject to the Trip Mandate Rule were provided by
Wheelchair Accessible Vehicles during the year (See Table 5).
• A list of all Bases’ compliance for Year 2 (July 2019 – September 2020) may be found in
Appendix A: Trip Mandate Base Compliance
Table 4. Trip Mandate Rule Compliance Overview, Year 2
Trips in WAVs
Bases
Percent of Total
10% and Above
42
16%
Under 10%
225
84%
Total
267
Table 5. Trip Mandate Rule Non-WAV/WAV Trips, Year 2 average
Trips
Percent of Total
Non-WAV
3,157,783
94%
WAV
215,831
6%
Total
3,373,614
NYC Taxi & Limousine Commission 8
Concerns and Outreach
• As the trip percentage requirements increase to fifteen percent in Year 3, compliance may further
decrease.
• The TLC conducted outreach to Bases subject to the Trip Mandate Rule throughout Year 2. TLC
informed Bases of the service requirements and the Open Enrollment period for Bases so they
could consider affiliating with a dispatcher in the Central Dispatch Exception. These efforts did not
yield an increase in the number of Bases joining the Central Dispatch Exception in 2020, but that
likely reflects the impact of the pandemic as Bases may have been reluctant to enter into new
contractual agreements with dispatchers while market conditions were still depressed.
• The TLC will continue outreach to Bases and assess the Trip Mandate Rule. TLC will implement
appropriate enforcement actions for Bases that failed to comply, and work with them to identify
paths for coming into compliance.
Recommendations
• Bases should demonstrate improvement in compliance on a quarterly basis.
• Bases that fail to demonstrate improvement in the percentage of WAV trips dispatched as
required by the Trip Mandate Rule should affiliate with an approved accessible vehicle dispatcher
and be subject to the Central Dispatch Exception. This option may be better suited for Bases who
anticipate challenges meeting their compliance requirements in the upcoming evaluation periods.
NYC Taxi & Limousine Commission 9
Central Dispatch Exception
The Central Dispatch Exception allows for-hire vehicle (FHV) Bases to affiliate with a dispatcher who
services wheelchair accessible vehicle (WAV) requests and is subject to a wait time requirement.
Passengers must be able to request a WAV in the same manner they would a non-WAV service, and the
FHV Base is responsible for working with their dispatcher to provide a WAV. The rules outlining the
Central Dispatch Exception can be found in 59B-17(f).
TLC continuously monitors the dispatchers’ compliance with the wait time requirements and evaluates
overall compliance every year. The TLC evaluated compliance levels, service levels, and passenger
feedback. If a dispatcher fails to meet the requirements, the TLC will provide the dispatcher 30 days to
come into compliance with the response time requirement. Failure to come into compliance may result in
termination of the dispatcher’s approval.
At the beginning of 2019, TLC approved four companies to serve as accessible vehicle dispatchers: Exit
Luxury, Lyft, Uber, and Via. In December 2019, Exit Luxury was removed as an approved dispatcher due
to its consistent failure to meet the required wait time and provide service levels equivalent to a non-WAV
request.
Bases affiliated with Exit Luxury had the opportunity to re-affiliate with another dispatcher after their
removal as an approved accessible vehicle dispatcher. Bases that did not re-affiliate were then subject
to the Trip Mandate for the Year 2 evaluation period.
In June 2020, the TLC provided an opportunity for Bases subject to the Trip Mandate rule to affiliate with
a dispatcher during an “Open Enrollment” period for Year 3. The Open Enrollment also allows Bases
affiliated with a dispatcher to switch dispatchers, and five Bases elected to do so.
Table 6. Central Dispatch Exception Participants, Year 2
WAV Dispatcher
Affiliated Bases
Lyft
79
Uber
366
Via
55
Total
500
COVID-19 has had an unprecedented impact on New York City’s economy, including for-hire drivers
and businesses licensed by the TLC. During the Year 2 evaluation period, dispatchers showed quarterly
improvement before the series of public health measures that began in March 2020. Then, the economy
came to a halt, people stayed home from work, and there was little to no traffic at our airports, no tourism,
and no out of home entertainment. In March 2020, total trips requested of all dispatchers (Uber, Lyft, and
Via) were 67 percent of the prior month, February 2020. In April 2020, total trips continued to fall to 38
percent of February’s requests, the lowest levels during the Year 2 evaluation period. As a result of the
decline in passenger requests, the TLC extended the evaluation periods to September 2020 to give
Bases and dispatchers greater flexibility in meeting their compliance.
NYC Taxi & Limousine Commission 10
Table 7. Central Dispatch Exception Compliance Overview
WAV Dispatchers were required to dispatch 80 percent of trips in 15 minutes or less and 90 percent of
trips in 30 minutes of less. WAV Dispatchers had to meet this minimum requirement for any single month
from June to September 2020.
WAV
Dispatcher
Total
Requests
Total
Completed
10 minutes or
less**
15 minutes or
less
30 minutes or
less
June 2020*
Lyft
2,513
2,490
47%
72%
96%
Uber
6,777
6,646
76%
91%
98%
Via
1,702
1,697
47%
71%
93%
July 2020
Lyft
4,893
4,824
44%
72%
96%
Uber
8,910
8,737
72%
90%
98%
Via
2,337
2,331
63%
81%
95%
August 2020
Lyft
5,677
5,631
66%
87%
98%
Uber
10,215
10,039
80%
93%
98%
Via
2,039
1,999
53%
77%
94%
September 2020
Lyft
5,164
5,118
68%
90%
98%
Uber
14,109
13,814
79%
93%
98%
Via
1,372
1,314
40%
65%
91%
Minimum Requirement
NA
80%
90%
*The TLC extended the evaluation period by three months in response to the low trip levels seen in the FHV industry as a result of
the COVID-19 pandemic.
**Not a requirement for Year 2
NYC Taxi & Limousine Commission 11
Figure 2. Percent of Trips Completed Under Required Times for All Dispatchers in the Central Dispatch
Exception
The gradual increase in service levels has been a good sign of improvement for the dispatchers,
particularly the percentage of trips completed in 30 minutes or less and in 15 minutes or less. The
percentage of trips completed in 10 minutes or less appears to have recovered after the initial impacts
from the pandemic, and TLC will continue monitoring the metrics headed into the Year 3 evaluation
period.
*Not a requirement for Year 2
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
30 minutes or less
15 minutes or less
10 minutes or less*
NYC Taxi & Limousine Commission 12
Lyft Compliance Details
Table 8. Lyft Compliance Details
Lyft Compliance
June
July
August
September
Minimum
Requirement
Total Requests
2,513
4,893
5,677
5,164
Percent under 15 minutes
72%
72%
87%
90%
80%
Percent under 30 minutes
96%
96%
98%
98%
90%
Based on submitted trip records as of 12/18/2020
Performance
• Although Lyft did not meet the compliance targets in June 2020, it did meet them in August and
September 2020.
• In response to concerns raised by TLC, Lyft updated its passenger facing app, making it easier to
select a Wheelchair Accessible Vehicle and making the service more accessible to the public.
• 79 Bases were affiliated with Lyft during the Year 2 evaluation period.
Concerns
• Lyft has not reported any trips originating from an affiliated Base since the start of the program in
February 2019 until September 2020, including the Year 2 evaluation period and extension
months of June, July, August, and September 2020.
• Lyft’s passenger facing app displays a maximum passenger limit of one for Wheelchair
Accessible Vehicle (WAV) requests, in contrast to a maximum limit of three passengers for non-
WAV requests, despite the fact that most FHV WAVs can accommodate additional passengers.
Recommendations
• Lyft should provide evidence of training and outreach to affiliated Bases to ensure they
understand and use Lyft’s dispatcher service when a person requests a Wheelchair Accessible
Vehicle through an affiliated Base.
• Lyft should resolve or clarify the passenger limitation (1 max passenger) concern for Wheelchair
Accessible Vehicle requests in the passenger facing app.
• Lyft should continue marketing efforts to notify the general public of the availability of this service
while continuing to engage with the community of people with disabilities in targeted marketing
efforts.
NYC Taxi & Limousine Commission 13
Uber Compliance Details
Table 9. Uber Compliance Details
Uber Compliance
June
July
August
September
Minimum
Requirement
Total Requests
6,777
8,910
10,215
14,109
Percent under 15 minutes
91%
90%
93%
93%
80%
Percent under 30 minutes
98%
98%
98%
98%
90%
Based on submitted trip records as of 12/18/2020
Performance
• Uber met the Year 2 requirements in June 2020 and has maintained compliance as trip requests
increased each month.
• 366 Bases were affiliated with Uber during the Year 2 evaluation period.
• Uber’s affiliated Bases are dispatching trips using Uber’s dispatcher service, making up about
three percent of WAV trips serviced by Uber during the reporting period extension of June, July,
August, and September.
• Uber has been working on a plan to synchronize apps of affiliated Bases with their dispatcher
service, specifically through an application programming interace or “API” which could make
servicing WAV requests easier for affiliated Bases therefore improving service and passenger
experience. We expect this to be available during the Year 3 evaluation period.
Recommendations
• Uber should expand marketing efforts to notify the general public of the availability of this service
while continuing to engage with the community of people with disabilities in targeted marketing
efforts.
• Uber should provide further training and outreach to Bases to ensure they use Uber’s dispatcher
service when a person requests a Wheelchair Accessible Vehicle through an affiliated Base.
NYC Taxi & Limousine Commission 14
Via Compliance Details
Table 10. Via Compliance Details
Via Compliance
June
July
August
September
Minimum
Requirement
Total Requests
1,702
2,337
2,039
1,372
Percent under 15 minutes
71%
81%
77%
65%
80%
Percent under 30 minutes
93%
95%
94%
91%
90%
Based on submitted trip records as of 12/18/2020
Performance
• Although Via was unable to meet the compliance targets in June 2020, it was able to comply in
July 2020.
• Despite a decline in wait time performance in August and September, Via has reported a
quarterly improvement in meeting wait time requirements in Year 2 as required by TLC rules.
• 55 Bases were affiliated with Via during the Year 2 evaluation period.
Concerns
• Despite the reporting period extension, Via missed the requirement that it dispatch 80 percent of
trips in under 15 minutes in June, August, and September.
• Via reports a low number of trips, 0.24 percent, originating from affiliated Bases dating back to the
beginning of the program. During the reporting month of June, July, August, and September, Via
serviced zero trips originating from an affiliated Base.
• There was a ban on shared rides during the pandemic which makes up the majority of Via’s trips
in New York City. This appears to have impacted Via’s performance as an accessible vehicle
dispatcher.
Recommendations
• Via should demonstrate quarterly improvement with the wait time requirements.
• Via should provide evidence of training and outreach to affiliated Bases to ensure they use Via's
dispatcher service when a person requests a Wheelchair Accessible Vehicle.
• Via should provide evidence of marketing efforts to notify the general public of the availability of
this service while continuing to engage with the community of people with disabilities in targeted
marketing efforts.
NYC Taxi & Limousine Commission 15
Concerns
In the course of preparing this report, the TLC met online with all three approved accessible vehicle
dispatchers. During these meetings the TLC reviewed each dispatcher’s trip trends, operational structure,
and marketing efforts and gave the dispatchers the opportunity to present on their progress and on the
challenges faced during the year. The TLC has identified two areas of concern, which will be monitored
and addressed in future reports.
1. Dispatchers are servicing a very low number trips originating from affiliated Bases.
Despite some improvements with specific dispatchers, in general, dispatchers are servicing a very low
number of trips originating from affiliated Bases. While the TLC focused on ensuring that affiliated Bases
make the availability of a WAV service clear to customers and potential customers, it appears that
affiliated Bases might still be unfamiliar with how to actually use their dispatcher’s service. Staff at
affiliated Bases may require more training to ensure the service is used correctly.
2. Dispatchers provide limited ability for passengers to select different types of WAVs.
Although different for each dispatcher, there is in general a limited ability for passengers who request
WAVs to select the type of vehicle they want. Passengers have varying needs, which need to be
accounted for by allowing them to select a vehicle with diverse characteristics. Some characteristics may
include number of passengers, size of vehicle, or mode of entry.
Recommendations
The following recommendations are general and applicable to all three approved accessible vehicle
dispatchers.
Dispatchers should demonstrate training and outreach to affiliated Bases to ensure proper use of
dispatcher services.
Affiliated Bases must be ready to service WAV requests through the dispatchers. That means providing
that service seamlessly so that it is equivalent to service for passengers who do not request a WAV.
Dispatchers should demonstrate training and outreach to Bases to ensure proper use of dispatcher
services, to make the request equitable for passengers who request WAVs.
Dispatchers should promote passenger awareness of the availability of WAV options by affiliated Bases.
Dispatchers and affiliated Bases must ensure that passengers can identify their WAV options and
requested them in the same manner as their non-WAV options. Websites, pamphlets, or any other
material that displays services provided by the dispatchers or affiliated Bases should clearly indicate the
availability of wheelchair accessible vehicles.
NYC Taxi & Limousine Commission 16
Conclusion and Next Steps
Accessibility in the for-hire vehicle sector (FHV) has shown improvement, but the effects of COVID-19 are
still resonating throughout the entire industry. The TLC believes the current regulatory framework is solid,
and does not recommend any policy changes at this time. For the remainder of the compliance year, the
TLC will focus its efforts on improving accessibility in the FHV sector in the following ways:
Enforcement: The TLC is pursuing enforcement action as appropriate against Bases and Dispatchers
that do not fulfill the requirements of 59B-17(c) and 59B-17(f).
Compliance Monitoring: The TLC will continue monitoring performance of Bases and dispatchers.
Additional reports may be posted online when necessary to inform the public about compliance with
service requirements.
Public Outreach: The TLC will continue promoting accessibility and it’s availability in the FHV sector.
The TLC’s Office of Inclusion will continue it’s public awareness campaign to inform passengers of their
rights to equivalent FHV service.
Stakeholder Engagement: The TLC will continue working with disability advocates, the for-hire industry,
and other relevant partners such as the Mayor’s Office for People with Disabilities (MOPD) to ensure the
goal of equivalent service for all passengers with disabilities.
Open Enrollment Periods: The TLC will continue providing opportunities for Bases to affiliate with
dispatchers with the Central Dispatch Exception during Open Enrollment periods.
Additionally, COVID-19 and the resulting public health measures will continue to be considered as the
TLC moves forward in addressing accessibility challenges in the Year 3 evaluation period.
NYC Taxi & Limousine Commission 17
Appendix A. Trip Mandate Base Compliance
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
185 MALTA CAR SERVICE LLC
B02557
11,385
0
11,385
0%
Fail
28 EXPRESS INC.
B03135
1,569
0
1,569
0%
Fail
2S LUXURY INC.
B03287
741
0
741
0%
Fail
510 BLACK CAR CORP.
B03276
365
0
365
0%
Fail
5J TRANSPORTATION INC.
B03020
15,476
1,146
14,330
7%
Fail
7 OCEAN EXPRESS INC.
B00559
3,135
397
2,738
13%
Pass
A & J CAR SERVICE CORP
B03187
19,936
0
19,936
0%
Fail
A & R GOLDEN EXP INC
B01091
44,220
0
44,220
0%
Fail
ABA LUXURY CAR INC.
B03297
513
55
458
11%
Pass
ABIAN TRANSPORTATION INC.
B03173
1,343
1
1,342
0%
Fail
ABT LIMOUSINE SERVICE INC
B01693
369
0
369
0%
Fail
ACAPOLCO EXPRESS
B02330
2,359
0
2,359
0%
Fail
ACTIVE EXPRESS CAR & LIMO 2
B02756
5,597
135
5,462
2%
Fail
ADMIRE LLP LLC
B02173
991
0
991
0%
Fail
ADON
B02962
8,248
690
7,558
8%
Fail
ADVANCED LUXURY LIMO SVC. INC.
B02833
4,048
0
4,048
0%
Fail
ADVANTAGE LIMO OF NY INC
B02980
869
0
869
0%
Fail
ALEX EXP C/L INC
B01398
267
0
267
0%
Fail
ALFRED EXECUTIVE TRANSPORTATION
B02774
1,567
11
1,556
1%
Fail
ALLSTATE PRIVATE CAR & LIMO,INC
B01899
217,311
73,607
143,704
34%
Pass
ALWAYS READY C/S
B01420
3,618
0
3,618
0%
Fail
AMBAR TRANSPORTATION INC.
B03080
54,029
66
53,963
0%
Fail
AMERICAN DREAM CAR SERVICE INC.
B01734
147
0
147
0%
Fail
APOLLO RADIO DISPATCH INC.
B02107
87,401
0
87,401
0%
Fail
APPLE RADIO CARS INC
B00318
26,028
951
25,077
4%
Fail
APPROACH QUALITY TRANSPORTATION, LLC
B02951
3,609
0
3,609
0%
Fail
ARECIBO C/S INC
B01346
28,101
744
27,357
3%
Fail
ARECIBO EXPRESS INC.
B03240
1,773
201
1,572
11%
Pass
ARMONY TRANSPORTATION INC.
B03280
1,089
0
1,089
0%
Fail
ARROW TRANSPORTATION
B01309
1,916
0
1,916
0%
Fail
ASCONA CAR SERVICE INC.
B02658
14,932
96
14,836
1%
Fail
ASSURE CAR SERVICES INC
B03121
13
0
13
0%
Fail
AZTECA EXPRESS
B00131
2,504
0
2,504
0%
Fail
BAMADU CAR SVCE
B00746
1,234
0
1,234
0%
Fail
BELTWAY CAR SERVICE
B03110
3,681
0
3,681
0%
Fail
BIG "O" LIMO CORP
B03231
295
67
228
23%
Pass
BLACK CAR EXPRESS.COM CORP
B03022
1,238
638
600
52%
Pass
BLADE
B03316
31
0
31
0%
Fail
NYC Taxi & Limousine Commission 18
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
BLESSING TRANSPORTATION GROUP INC
B02972
6,286
972
5,314
15%
Pass
BLUE LANE CAR SERVICE INC
B00991
2,247
206
2,041
9%
Fail
BOULEVARD OPERATING INC.
B00369
3,020
0
3,020
0%
Fail
BUSHWICK CAR SVCE INC
B00693
3,648
0
3,648
0%
Fail
BWJ GROUP INC
B02737
4,795
0
4,795
0%
Fail
C & A BLACK CAR CORP.
B02917
9,431
0
9,431
0%
Fail
CALL THREES LLC
B02491
848
263
585
31%
Pass
CAPRICE CAR SERVICE NO.2,INC
B03243
16,195
0
16,195
0%
Fail
CAR ON TIME
B02219
343
97
246
28%
Pass
CARIBE CAR SERVICE
B01745
12,801
0
12,801
0%
Fail
CHAUFFEURED EXECUTIVE TRANSPORTATION LLC
B02522
5,022
0
5,022
0%
Fail
CHURCH AVENUE EXPRESS INC
B02799
33,239
0
33,239
0%
Fail
CIBAO 2 INC.
B03239
16,348
0
16,348
0%
Fail
CITYROAD
B03143
3
0
3
0%
Fail
CLEAN AIR CAR SERVICE AND PARKING CORP.
B02531
44,188
0
44,188
0%
Fail
COMFORT LIMO NYC
B03314
231
0
231
0%
Fail
COOL WAY TECHNOLOGY, INC.
B03142
7,872
299
7,573
4%
Fail
COOP CAR CARE INC
B03184
384
0
384
0%
Fail
CORPORATE CAR LTD.
B02664
1,027
0
1,027
0%
Fail
COZY TRANSIT
B02532
7,820
1,494
6,326
19%
Pass
DD&SON,LLC
B03198
212
29
183
14%
Pass
DELTA CARS
B01808
27,880
0
27,880
0%
Fail
DIGITAL CAR SERVICE
B01739
3,896
0
3,896
0%
Fail
DISCOUNT CAR SVCE
B01311
9,058
0
9,058
0%
Fail
DLS TRANSPORTATION CORP.
B02846
49,556
5,519
44,037
11%
Pass
DOMINICANA RAD DISP INC
B01066
40,304
529
39,775
1%
Fail
DREAMLAND CAR & LIMO.SVC INC.
B01979
5,759
803
4,956
14%
Pass
EAGLE CAR & LIMO LTD.
B01424
2,139
1,059
1,080
50%
Pass
EASTERN CAR SVCE
B00823
28,006
169
27,837
1%
Fail
EASTERN LUXURY, INC.
B02207
40
0
40
0%
Fail
ECAR NEW YORK
B01964
20,924
0
20,924
0%
Fail
ECKFORD CAR SERVICE
B01529
14,671
0
14,671
0%
Fail
EMPIRE TRANSPORTATION SERVICE INC.
B01821
14,696
0
14,696
0%
Fail
ERNEST SCHWARZ INC
B00208
725
0
725
0%
Fail
EVERY WHERE LIMO SERVICE INC.
B02860
2,752
234
2,518
9%
Fail
EVERYWHERE CAR SERVICE
B01600
3,750
300
3,450
8%
Fail
EXCELLENT LIMOUSINE
B02360
586
0
586
0%
Fail
EXCELSIOR CAR & LIMO, INC.
B00202
2,822
537
2,285
19%
Pass
EXPERT TRANSPORTATION
B03193
1,152
717
435
62%
Pass
EXTRA CAR SERVICE LLC
B03204
1,585
27
1,558
2%
Fail
NYC Taxi & Limousine Commission 19
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
FANNY RADIO DISPATCHER SERVICE INC.
B02942
4,153
0
4,153
0%
Fail
FAST CITY CAR & LIMO SVC INC.
B02311
32,049
0
32,049
0%
Fail
FASTRIDE LIMO INC.
B03246
1,798
0
1,798
0%
Fail
FENIX MOBILE DISPATCHERS LTD
B02594
9,474
0
9,474
0%
Fail
FENIX XL CAR AND LIMO SERVICE CORP.
B02563
128,133
509
127,624
0%
Fail
FIFTH AVENUE CAR LIMO SERVICE
B02674
44,575
5,524
39,051
12%
Pass
FINESSE GROUP LIMOUSINE,INC.
B02254
13,042
2,411
10,631
18%
Pass
FINEST CAR SERVICE, LLC
B02182
70,810
7,133
63,677
10%
Pass
FIVE STAR
B01466
14,903
0
14,903
0%
Fail
FIVE STAR LUXURY INC.
B02819
570
83
487
15%
Pass
FLUSHING LIMOUSINE TRANSPORTATION SERVICE CORP.
B03285
20,423
0
20,423
0%
Fail
FOUR TWO'S PVT C/S
B00445
85,083
6,466
78,617
8%
Fail
FRIENDLY BEST-WAY TRANSPORTATION, INC.
B00531
19,338
9,111
10,227
47%
Pass
G.T.N.Y. CAR SERVICE, INC.
B01678
895
160
735
18%
Pass
GENESIS LUXURY TRANSPORTATION CORP.
B02998
22,971
0
22,971
0%
Fail
GEORGE TOWN MANAGEMENT INC
B01081
12,516
6,080
6,436
49%
Pass
GLEN BELLE CAR SERVICE
B01250
8,300
0
8,300
0%
Fail
GLIDE LUXURY TRANSPORTATION, INC
B02891
924
0
924
0%
Fail
GO GREENRIDE
B02569
3,435
0
3,435
0%
Fail
GO MY SEDAN LLC
B02990
9,644
0
9,644
0%
Fail
GOLDEN-TOWN CAR & LIMOUSINE SERVICE INC.
B00955
3,885
0
3,885
0%
Fail
GOOD DAY TRANSPORTATION INC
B03011
586
237
349
40%
Pass
GOOD FRIENDS CAR SERVICE INC
B02989
18,388
525
17,863
3%
Fail
GRAVITAS PRIMO,LLC
B02921
46
0
46
0%
Fail
GREENLIGHT TRANSPORTATION SERVICE
B03211
144
0
144
0%
Fail
GTS TRANSPORTATION
B03248
230
0
230
0%
Fail
GULF LUXURY INC
B02963
1,156
0
1,156
0%
Fail
HADERECH CAR SERVICE INC
B01351
1,749
165
1,584
9%
Fail
HAMPTON'S TRANSPORTATION SERVICE INC.
B03093
112
0
112
0%
Fail
HERMANY LIMO TRANSPORTATION LLC
B03023
17,969
0
17,969
0%
Fail
HIGHLAND TRANSPORTATION MANAGEMENT CORP.
B03171
25,521
553
24,968
2%
Fail
HINO-MARU ENTERPRISES INC.
B00552
762
0
762
0%
Fail
HOWARD CAR SERVICE,INC.
B00210
2,306
229
2,077
10%
Fail
HOYT LIMO & SERVICE CORP.
B03266
86,875
237
86,638
0%
Fail
HYBRID LIMO EXPRESS INC.
B02248
5,485
671
4,814
12%
Pass
I + I TRANSPORTATION
B02127
844
0
844
0%
Fail
IMMEDIATE LUXURY CAR & LIMO SERVICE INC.
B02554
52
0
52
0%
Fail
IMPERIUM TRANS GROUP INC
B03162
58,526
411
58,115
1%
Fail
INFINITY LIMO
B01928
199
0
199
0%
Fail
IOT SERVICES, LLC
B03137
200
165
35
83%
Pass
NYC Taxi & Limousine Commission 20
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
ISLANDER TRANS
B03046
2,648
26
2,622
1%
Fail
JARPA TRANSPORTATION CORP.
B03281
1,064
30
1,034
3%
Fail
JBE LIMO, INC
B03094
350
0
350
0%
Fail
JD XPRESS INC.
B03107
23,538
3,011
20,527
13%
Pass
JETSET TRANSPORTATION CORP.
B03256
431
0
431
0%
Fail
JEWEL CAR SERVICE
B01128
5,995
0
5,995
0%
Fail
JRIDE
B02539
2,340
0
2,340
0%
Fail
JUN'S LIMOUSINE AND CAR SERVICE LLC
B02934
3,047
0
3,047
0%
Fail
JUPITER SELECT LLC
B03202
3,650
0
3,650
0%
Fail
JUST A MOMENT CAR SERVICE INC
B03144
5,698
561
5,137
10%
Fail
KAYL INC.
B03196
313
0
313
0%
Fail
KEW GARDENS ENTERPRISES INC.
B00337
15,144
0
15,144
0%
Fail
KID CAR NY,LLC
B03269
1,337
0
1,337
0%
Fail
KIDMOTO TECHNOLOGIES LLC
B03206
1,256
73
1,183
6%
Fail
KINGSBAY CAR SERVICE INC
B00151
384
64
320
17%
Pass
KINGSDALE DISPATCH INC
B02037
7,834
755
7,079
10%
Fail
KOOP DISPATCHING INC.
B00419
16,922
155
16,767
1%
Fail
L & J LOGISTICS CORP.
B03200
203
0
203
0%
Fail
LA NORTENA CAR & LIMO INC
B03106
2,097
0
2,097
0%
Fail
LIMO SEVEN TRANSPORTATION INC
B02795
50,718
1,959
48,759
4%
Fail
LIMO TRIBE INC
B03197
53
0
53
0%
Fail
LINDEN EXPRESS CAR SERVICES INC.
B01700
8,553
0
8,553
0%
Fail
LOS PAISANOS LUXURY C/S INC.
B02517
8,570
0
8,570
0%
Fail
LULU CAR SERVICES
B02661
5,646
0
5,646
0%
Fail
LUXUS LIMO LLC
B03261
369
0
369
0%
Fail
MADISON LIMOUSINE INC
B02167
588
0
588
0%
Fail
MAGNIFICENT 7'S ENTP INC
B00855
23,615
0
23,615
0%
Fail
MALCOLM LIMO EXPRESS CORP.
B02657
20,550
0
20,550
0%
Fail
MARIACHI CAR SERVICE INC
B02856
5,864
0
5,864
0%
Fail
MASADA II C/L SVC INC
B01244
2,781
0
2,781
0%
Fail
MATAMOROS CAR SERVICE INC.
B02279
72,187
0
72,187
0%
Fail
MAXI LUXURY CARS CORP.
B03257
9,912
0
9,912
0%
Fail
MCW CAR & LIMO INC.
B02453
17
0
17
0%
Fail
MDM TRANSPORTATION CORP.
B03275
4,842
92
4,750
2%
Fail
MERRICK C/S INC
B00346
10,111
0
10,111
0%
Fail
METROPOLITAN MULTIPLEX CAR SERVICE CORP.
B02004
7,142
0
7,142
0%
Fail
MIKE'S VIP TRANSPORTATION INC.
B03113
7,529
233
7,296
3%
Fail
MITA LIMOUSINE, INC.
B03286
764
0
764
0%
Fail
MJ LUXURY INC.
B03139
7,047
0
7,047
0%
Fail
MOBILE #1 CAR SERVICE INC.
B01492
70
0
70
0%
Fail
NYC Taxi & Limousine Commission 21
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
MORELOS CAR SERVICE INC.
B03100
2,293
0
2,293
0%
Fail
MORENITA EXPRESS CAR SERVICE INC.
B02463
1,845
0
1,845
0%
Fail
MURRAY'S LIMOUSINE SERVICE INC.
B02175
267
0
267
0%
Fail
MY SEDAN LLC
B02406
3,014
0
3,014
0%
Fail
MYLE WORLDWIDE INC
B03284
4,437
331
4,106
7%
Fail
NATANYA TRANSPORTATION
B01269
11,436
0
11,436
0%
Fail
NAVI TRANSPORTATION INC.
B03116
10,698
4,255
6,443
40%
Pass
NBT TRANSPORTATION INC
B02809
4,929
0
4,929
0%
Fail
NEW BUSHWICK LUXURY INC.
B02472
43,738
0
43,738
0%
Fail
NEW PRONTO TRANSP INC
B01436
2,620
182
2,438
7%
Fail
NEW YORK FIRST CLASS
B01949
5,426
274
5,152
5%
Fail
NEZA EXPRESS INC.
B03268
1,529
0
1,529
0%
Fail
NORWOOD CAR @ LIMO INC.
B03283
5,907
0
5,907
0%
Fail
NORWOOD TRANSPORTATION INC
B03205
4,945
0
4,945
0%
Fail
NY CAR & LIMO SERVICES INC.
B02902
19
0
19
0%
Fail
NYBC LUXURY LIMOUSINE LLC.
B03130
462
0
462
0%
Fail
NYC FLY WHEELS INC.
B02832
5,759
2,656
3,103
46%
Pass
NYC TWO WAY INC.
B00412
57,408
10,563
46,845
18%
Pass
NYMEX CAR SERVICE
B01995
43,664
0
43,664
0%
Fail
ODYSSEY GLOBAL TRANSPORTATION & LIMO LLC.
B01183
11,385
0
11,385
0%
Fail
OLLIE'S AIRPORT SERVICE
B01679
7,214
0
7,214
0%
Fail
OLYMPIA OPERATING CAR SERVICE OF NY CORP.
B00906
16,402
1,644
14,758
10%
Pass
OMEGA CAR SERVICE INC.
B00833
4,862
0
4,862
0%
Fail
ON TIME CAR SERVICE
B01653
40,783
0
40,783
0%
Fail
OPTIMUM CAR & LIMO, INC.
B02110
17,956
2,197
15,759
12%
Pass
OUTSIDE'S CAR SERVICE INC.
B02803
102,430
4,303
98,127
4%
Fail
PALPAL LIMO
B02240
2,100
0
2,100
0%
Fail
PARAMOUNT TRANSPORT INC.
B03209
260
0
260
0%
Fail
PARSONS CAR SERVICE
B01510
6,169
0
6,169
0%
Fail
PASEO TRANSPORTATION INC.
B03220
1,119
85
1,034
8%
Fail
PAXXIA LUXURY CORP.
B03226
2,577
47
2,530
2%
Fail
PEGASUS TRANSPORT SERVICE INC.
B02180
265
0
265
0%
Fail
PERFECT LIMO SERVICE, INC.
B02106
52
0
52
0%
Fail
PETER EXECUTIVE LIMOUSINE, CORP
B02408
864
0
864
0%
Fail
PIA CAR LIMO. INC.
B02346
7
0
7
0%
Fail
PLUSH SERVICES CORP
B02418
8,119
0
8,119
0%
Fail
PREFERRED CARE TRANSPORTATION SERVICE,INC
B02783
23,690
1,446
22,244
6%
Fail
PRESIDENTIAL LUXURY LIMO INC.
B02699
7,854
0
7,854
0%
Fail
PRIMARY TRANSPORTATION CORP
B03213
208
0
208
0%
Fail
PROMINENT CAR & LIMO
B02055
9,115
2,383
6,732
26%
Pass
NYC Taxi & Limousine Commission 22
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
PROSPECT LUXURY CAR SERVICE
B03057
20,598
0
20,598
0%
Fail
PUERTO RICO CAR SERVICE INC.
B01273
5,519
0
5,519
0%
Fail
PUERTO RICO EXPRESS BLACK LUXURY INC
B02909
10,414
0
10,414
0%
Fail
Q FAMILY DIGITAL DISPATCH CORP.
B03247
128
0
128
0%
Fail
QUALITY CAR SVCE
B00975
6,561
0
6,561
0%
Fail
QUDOS FLEET NEW YORK 1 LLC
B03096
446
8
438
2%
Fail
QUEENS VILLAGE INC.
B00031
3,130
0
3,130
0%
Fail
R TRANSPORT INC
B01614
3,079
55
3,024
2%
Fail
RECHEV OF BROOKLYN INC
B00727
12,056
0
12,056
0%
Fail
RED OAK TRANSPORTATION
B02008
133
0
133
0%
Fail
RELY-ON-US CAR SERVICE INC
B03117
1,035
32
1,003
3%
Fail
REYNO CAR SVC, INC.
B00222
18,081
458
17,623
3%
Fail
REYNO,INC.
B03002
57,285
3,725
53,560
7%
Fail
RIDE SMART CORP.
B03128
20,463
2,479
17,984
12%
Pass
RINCON TRANSPORTATION LLC
B03199
3,161
0
3,161
0%
Fail
RISE AND SHINE TRANSPORTATION INC.
B03140
1,817
0
1,817
0%
Fail
RITZY TRANSPORTATION CORP.
B03263
690
0
690
0%
Fail
ROCHDALE CAR SERVICE INC.
B02335
1,167
0
1,167
0%
Fail
ROCKAWAY VIP SERVICE INC.
B01540
8,822
0
8,822
0%
Fail
S.I. SPEED INC.
B01537
24,679
0
24,679
0%
Fail
SALAM CAR SERVICE INC.
B03250
4,625
0
4,625
0%
Fail
SCORPIO FIVE STAR CAR & LIMO SERVICE INC
B02944
16,791
0
16,791
0%
Fail
SEAMAN EXPRESS CORP.
B02892
200
0
200
0%
Fail
SEASIDE CAR SERVICE
B01482
17,386
0
17,386
0%
Fail
SEAVIEW ISLAND CAR SERVICE
B02793
179
0
179
0%
Fail
SELECT TRANS,INC
B03111
6,666
134
6,532
2%
Fail
SEMPERIDE LLC
B02787
228
125
103
55%
Pass
SEVENTH AVE CAR SERVICE
B00692
30,407
0
30,407
0%
Fail
SHOWTIME TRANSPORTATION CORP.
B02762
18,149
0
18,149
0%
Fail
SIGNATURE BLACK CAR LLC
B02925
5,688
2
5,686
0%
Fail
SIMPLE CARS LLC.
B03125
2,729
186
2,543
7%
Fail
SKYWAY CAR SERVICE
B01593
3,195
0
3,195
0%
Fail
SKYWAY CAR SERVICE EXPRESS INC.
B01332
1,961
0
1,961
0%
Fail
SKYWAY EXECUTIVE SERVICE, INC
B02841
2,211
0
2,211
0%
Fail
SPOTON.PET LLC
B03158
1,081
39
1,042
4%
Fail
ST.ALBANS-HOLLIS CAR SERVICE INC.
B01958
41,081
685
40,396
2%
Fail
STS LUXURY, INC
B03047
40,202
1,221
38,981
3%
Fail
SUN LIGHT CAR AND LIMO
B03194
4,660
0
4,660
0%
Fail
SURF CAR SYSTEMS INC
B00429
37,315
3,919
33,396
11%
Pass
TEMPO TRANSPORTATION CORP.
B03254
83
0
83
0%
Fail
NYC Taxi & Limousine Commission 23
Base Name
Base Number
Total Trips
WAV
Non-WAV
% WAV
Pass/Fail
THE NEW SPANISH CAR & LIMO INC
B03007
1,284
0
1,284
0%
Fail
TRELAWNY CAR SERVICE INC
B02505
1,807
0
1,807
0%
Fail
TREMONT DISPATCHING CORP
B00401
5,441
0
5,441
0%
Fail
TURING ENTERPRISES INC.
B03166
5,639
374
5,265
7%
Fail
TWR CAR & LIMO, INC.
B02133
152,917
12,007
140,910
8%
Fail
U1ST TRANSPORTATION SERVICES LLC
B03242
1,619
0
1,619
0%
Fail
ULTIMATE BLACK CAR CORP.
B03127
3,244
413
2,831
13%
Pass
UNICAR LUXURY INC.
B02369
1,104
0
1,104
0%
Fail
UNITED CAR & LIMO SERVICE
B01629
13,535
2,818
10,717
21%
Pass
UNITED EXP C/L SVCE
B01109
38,427
547
37,880
1%
Fail
UNITED LIMO C/M SVC CORP
B01009
3,666
376
3,290
10%
Pass
UPPER CAR SERVICE
B02320
6,706
0
6,706
0%
Fail
UPTOWN TRANSIT CORP
B00850
6,051
0
6,051
0%
Fail
V R WORLDWIDE INC
B02848
111
0
111
0%
Fail
VELOTAX CAR SERVICE
B01470
24,270
1,772
22,498
7%
Fail
VELOTAX CAR SERVICE
B03236
2,545
231
2,314
9%
Fail
VIEW
B02447
239
1
238
0%
Fail
VISMAR RADIO DISPATCH INC.
B02760
424
0
424
0%
Fail
VOYAGER'S CAR & LIMO,INC
B03059
704
0
704
0%
Fail
VPZ EXECUTIVE LIMO
B03092
10,731
0
10,731
0%
Fail
W.K. CAR & LIMO SERVICE INC
B01721
20,272
0
20,272
0%
Fail
W.K.EXPRESS LIMO SERVICE INC
B02956
27
0
27
0%
Fail
WHITE TOP CAR SVCE INC
B03299
8,573
0
8,573
0%
Fail
WIZ LIMO TRANSIT INC.
B02806
118
0
118
0%
Fail
XPRESS TRANSPORT & MULTI SERVICE INC.
B02293
97,691
13,589
84,102
14%
Pass
YERUSHALAYIM CAR&LIMO INC
B02839
8,524
0
8,524
0%
Fail
YERZ CAR INC.
B03145
215
0
215
0%
Fail
ZAPP CAR SERVICE INC.
B03000
42
0
42
0%
Fail
ZION CAR SERVICE INC.
B01029
2,301
581
1,720
25%
Pass