Job Description

Produced by: David Bly Approved: Paul Hudson

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Job Title: Programme Supervisor

Responsible To: Aquatics Manager and Dry Sports Manager

Direct Reports: Aquatic and Dry Sport Coaches, Birthday Party Hosts, Holiday Camp

Staff.

Place of Work: Roles at Concord, Hillsborough, Ponds Forge,

Heeley/Springs/Westfield, Ice & EISS

Purpose of Job:

 To lead on the aquatic programme for the venue(s) and be responsible for the management

of the aquatic coached activity programme, public use and session planning, assist the

Aquatics Manager in the programming and bookings of aquatic private hire bookings and

club usage and any other activity making use of the aquatic facilities.

 To lead on the dry sports programme for the venue(s) and be responsible for the

management of the dry coached activity programme, public use and session planning,

assist the Dry Sports Activity Manager in the programming and bookings of dry space

private hire bookings and club usage and any other activity making use of the dry sports

facilities.

 Be the site point of contact for birthday parties and holiday camps ensuring effective and

safe delivery and developing the product and offering alongside the business objectives.

 One of the Designated Safeguarding Officer (DSO) for coached activity in the venue,

dealing with the initial concern including any immediate action that is required (first

aid/safety) and work closely with the Venue Safeguarding Officer (VSO).

 To ensure financial and business objectives are met within the facility managing the

business through each centres Strategic Plan and Service Improvement Action Plan

(SIAP).

 To work within the central programme and development team and work towards KPIs

including income, expenditure & payroll budgets, venue usage and attendance,

accessing new and current funding streams,

Key Responsibilities:

1 Core Values

 To promote the Company’s Core Values through personal behaviour and by

challenging behaviour in others that is contrary to the Core Values.

2 Customer

Job Description

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Produced by: David Bly Approved: Paul Hudson

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 Display an ICAN approach at all times, acting as an ambassador for SCT.

 Maintain excellent lines of communication with internal and external customers.

 To be visible and available at site during key activities and programmes to build

relationships with customers, coaches and venue staff.

 Ensure all members and guests receive the highest possible level of advice,

assistance, supervision and a personalised service at all times.

3 Management of Aquatic & Dry Sports Coached Programme

Management of the aquatic and dry coached activity programme to include the

following areas:

 Line Management of coaching staff to include staffing rotas, payroll authorisation,

covering holidays and sickness, recruitment, performance management, completing

PDRs etc.

 To cover coached lessons as required and qualified to do so if cover cannot be

sourced.

 Ensuring the standard and quality of the delivery of coached activity is acceptable

and developing employees in the required areas to improve if required, offering the

best service possible.

 Developing the programme in line with targets and budgets, set and agreed

previously, through quarterly reviews with line managers to achieve maximum

efficiency of the programme.

 Arrange, deliver and/or attend staff training to maintain competence and

development of new/existing skills.

 Ensure accurate record keeping of staff training records in conjunction with the

People and Service Delivery Team. Including NRASTC where appropriate.

 Ensuring systems are up to date including learn2 and MRM through effective

communication and teamwork with the Customer Contact Centre.

 To be a point of contact for customers at the venue(s) and respond to specific

enquiries about programmed activities, an example may be discussing a learner’s

progress in a particular technique with a parent.

 Ensure Health & Safety requirements are met in all programmes, including ratios,

risk assessments and legal training requirements.

4 General Admissions & Private Hire

 To assist the Aquatics Manager & Dry Sports Activity Manager with the

management of private hire and public use sessions at the venue(s).

 This includes finding the best solutions to potential programming issues, finding the

best solution for the business and the customers, reviewing usage statistics of public

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Produced by: David Bly Approved: Paul Hudson

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use sessions and finding overall solutions to improve attendance and income within

the areas of responsibility.

 Maximise opportunities for participation and development of sport through venue-

based clubs and in conjunction with all sports development agencies, including

pathways to clubs.

 Developing the programme in line with targets and budget etc. Through quarterly

reviews with line managers to achieve maximum efficiency of the programme.

 Ensure the efficient development of activities in line with the Centre’s priorities and

the achievement of sports and club development objectives.

 Ensure MRM is up to date with bookings and private hire usage in the venue.

 To be the site point of contact for private usage bookings such as sports clubs and

liaise with them on a day to day basis, answering enquiries and concerns in an

effective manner.

5 Birthday Parties & Holiday Camps

 Line Management of parties and holiday camp staff to include staffing rotas, payroll

authorisation, covering holidays and sickness, recruitment, performance

management, completing PDRs etc.

 Developing the birthday party and holiday camp offering in line with targets and

budgets, set and agreed previously, through quarterly reviews with line managers to

achieve maximum efficiency of the product.

 Ensure MRM is up to date with party and holiday camp bookings for the venue.

 To be a point of contact for birthday party and holiday camp customers at the

venue(s) and respond to specific enquiries about this for the venue.

 Cross department communication and partnership planning to occur to ensure a

consistent delivery and marketing message are developed.

6 Health and Safety

 Adhere to the Company’s health and safety policy and procedures at all times.

 Manage health and safety and hygiene requirements for the site in accordance with

relevant legislation.

 Ensure all programmed activities, including clubs and private usage bookings

comply with relevant health and safety guidelines and legislation.

 Ensure maintenance of self-competence through CPD, awareness of updates to

guidance, attending meetings and ongoing training.

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