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Direct Reports: NA

Place of Work: You will be based at the Olympic Legacy Park but will be required to work at

any site where the Company operates.

Purpose of Job: To be responsible for ensuring that the facility is ready and prepared at all

times for the variety and range of activities that take place.

To promote the Company’s Core Values through personal behaviour and by

challenging behaviour in others that is contrary to the Core Values.

2 Customer

Ensure that the highest standards of customer care are strived for and achieved

through constant re-evaluation of the service, exceeding customer expectations.

Develop and manage the customer journey process to ensure that all customer

expectations are met or exceeded on every occasion.

Ensure that all areas within the complex are set up correctly and in advance of the

activity taking place in accordance with the MRM (booking system in use)

Carry out a patrol of the entire complex area every hour ensuring that all areas are

secure, clean and tidy and all equipment is returned to its correct location, and then

making sure all the relevant checklists are completed.

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Area of responsibility – This must be cleaned, tidied and all the equipment within

counted and checked for faults on a weekly basis and then recorded on the relevant

equipment.

Carry out any first aid that is required and assist in contacting emergency services

Undertake equipment checks and update equipment log. Feedback to

Operations/Duty Manager to ensure broken equipment is replaced and/or repaired.

Strive to ensure that EISS provides the best training and competition facilities in

Yorkshire.

5 Health and Safety

Health and safety checks – These must be completed weekly/ daily and all the

information recorded on to the relevant checklist.

Provide basic first aid to all venue users making sure that the accident forms are

filled in correctly.