Capturing Discovery Messages for Debugging
Perform the following procedure if you are using Discovery and you need to capture the audit files
sent to the server from the Discovery client agents. After you capture the audit files, you can review
them in a debug environment to find out more details about the problem. The logging can be very
long, so be careful about using this feature. For more information, see the Service and Asset Manager
online help.
1. Log in to the ConfigDB.
2. From the workspace selector bar, select Tenants. The system displays the Tenants workspace.
3. Double-click the tenant to configure logging for.
4. CheckLog Failed IMMessage.
5. Click Save.
Configuring Attachment Options
Perform the following procedure to configure how attachments are saved. You may need to change
the format for storing files if users regularly store very large files, such as system log files. After you
configure this, when a user saves an attachment to a record, the attachment is stored in the location
that you specified here. For information about saving attachments as a file stream, see
https://msdn.microsoft.com/en-us/library/gg471497.aspx.
We recommend that for system data, such as icons and images, you select Database for the
Attachment Save Type field.
1. Log in to the ConfigDB.
2. From the workspace selector bar, select Tenants. The system displays the Tenants workspace.
3. Double-click the tenant for which to configure attachment options.
4. For the Attachment Save Type field, select a type:Database,FILESTREAM, or File system.
5. For the Attachment Path field, enter the default path where attachments are saved.
6. Click Save.
Setting Production Metadata to Read-Only
If a user makes a change to the metadata in the production instance of the tenant, such as when
configuring a workflow for a request offering, but does not make the same change in the UAT or
staging instance of the tenant and then pushes the data from the UAT or Staging instance of the
tenant to the production instance of the tenant, the data becomes corrupt and the workflow fails.
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Configuration Database (ConfigDB) Guide 2020.4