NYS Office of Adult Career and Continuing Education Services March 2002 – June 2011
Vocational Rehabilitation Counselor
• Provided vocational, financial, and behavioral need assessments of referred disabled clients
• Responsible for the collection and review of medical, psychological, and social information for
rehabilitation outcome
• Coordinated and developed individualized service plans for employment outcome
• Provided group counseling and career planning for high school students with disabilities
• Provided intensive case management services to clients faced with multiple barriers to employment
and self-sufficiency
• Developed strategic plans to deliver service in a manner consistent with established standard policy
and procedures
• Provided sound judgment and utilized critical thinking skills to develop appropriate individualized
plans for employment
• Maintained cost-effective plans to reach ultimate outcome of employment
• Consulted with physicians and psychologists to better understand client’s condition and provide
appropriate services
• Ability to establish and maintain effective working relationships with consumers, family members,
and various professional and specialty services involved in the rehabilitation process
Cigna Group Insurance, Tarrytown, NY May 2001- March 2002
Occupational Consultant
• Negotiated return to work plans for claimants with employers
• Conducted transferable skills analysis and identified claimant’s occupation to determine insurer’s
liability
• Provided vocational services to claimants, and delivered job accommodation services to keep
claimants at work
• Interacted with injured workers, physicians and other providers to determine current status and assess
future needs
• Provided vocational counseling and support telephonically
• Coordinated a wide range of services to return claimants to gainful employment
• Supported business retention by proactively becoming involved with customers to ensure complete
customer satisfaction
• Implemented and maintained cost-effective rehabilitation programs as a vocational expert providing
consultation and counseling services
Group Health Incorporated, New York, NY July 1996 –December 2000
Customer Service Representative
• Responsible for promoting positive public relations and resolving customer complaints via telephone
and mail
• Prioritized the handling of inquiries from providers and beneficiaries relating to all areas of medical
coverage, eligibility, claims payment and service benefits
• Responsible for updating providers and beneficiaries on Medicare insurance policies
• Managed special projects which supported the department’s business objectives
• Completed daily, weekly, and monthly activity reports