Technology Agency Kit
Hanover Technology Advantage Agent Brochure (Form # 114-1477)
Hanover Technology Advantage Target Classes (Form # 114-1497)
Hanover Technology Advantage BOP Broadening Endorsement Comparison (Form # 113-1379)
Hanover Technology Advantage Commercial Package Coverage Comparison (Form # 114-1492)
Hanover Technology Advantage Errors & Omissions Coverage Review Checklist (Form # 114-1207)
Hanover Technology Advantage Errors & Omissions Flyer (Form # 114-1496)
Hanover Technology Advantage Claims Scenario Information Sheet (Form # 114-1210)
Hanover Technology Team Bios (Form # 114-1480)
continued
Hanover Technology Advantage
An industry-leading
technology solution
The technology industry is one of the fastest-growing, dynamic segments of our
economy, offering limitless opportunities for agents. The risks facing technology
businesses are unique, and your tech customers require specialized products to
address those exposures.
The Hanover can provide industry insights and expertise, a broad range of innovative
products, and access to local, responsive underwriters who understand you and your
clients. We can help you win in this lucrative market.
Selling Tech made simple
Hanover Technology Advantage is a
comprehensive solution with the flexibility
to provide protection at every stage of
a technology company’s lifecycle. Our
unique products give you a competitive
advantage in the technology market.
The Hanover provides an industry-leading
Business Owner’s Policy (BOP) and
Commercial Package Policy, customized
for the technology industry. We offer mul-
tiple levels of broadening endorsements,
enabling you and your customers to
choose coverage that is appropriate for
their particular stage of development.
Our broad appetite includes over 30
unique classifications for the tech industry,
providing you with tremendous opportunity.
Tech companies often develop and mature
more quickly compared to other types
of companies, and they need insurance
solutions that are flexible as they grow
and evolve. In addition to standard lines,
The Hanover offers speciality products
to meet tech businesses changing needs,
such as Technology Errors & Omissions
coverage which should be a core part of
Hanover Technology Advantage
every technology company’s insurance program.
We believe in partnering with the right agents, like you,
allowing us to focus our tech expertise and resources
on helping you to succeed. We can provide you with
marketplace differentiation through our selective
distribution approach, providing you the advantage to
sell unique capabilities that not all of your competitors
have access to. We have market momentum and are
committed to working closely with our partners to
grow their businesses.
Significant market opportunity in our
target segments
Tech represents a $4 billion market, and our local teams,
in both Small Commercial and Middle Market, working
with our tech experts can help you win in these sectors:
• Information Technology — programmers, packaged
software developers, website designers, systems
integrators, data processing services, IT staffing,
IT consultants, and more
• Electronics Manufacturers — manufacturers of various
types of electronic components, computer peripherals
and communication equipment
• Telecommunication Services — telecommunications
service providers, including billers and re-sellers, video
conferencing, paging, and other communication services
Business Owner’s Policy and Commercial
Package Policy highlights
• Proprietary classes and rates
• Multiple BOP, General Liability, and Property broadening
endorsements options
• True General Liability Coverage including Bodily Injury
and Property Damage arising from Technology Products
and Services
• Optional enhanced website and Internet coverage that
restores personal injury and advertising injury arising out
of the company’s website or internet-related activities
• Optional Vandalism — Interruption of Computer
Operations Coverage
• Optional Data Breach Coverage, Green Building Coverage,
and Worldwide Property and Liability Coverages
Errors & Omissions highlights
The Hanover offers three superior Errors & Omissions
coverage options: a Technology Errors & Omissions
coverage part for the BOP and two stand-alone Technology
Errors & Omissions products for customers of all sizes.
Minimum premiums start as low as $600 for the Errors &
Omissions BOP coverage part, so you’ll be able to convince
those first-time buyers to purchase this critical coverage.
CPP
BOP
Complexity of Risk
LOW
LOW
HIGH
MODERATE
Need for Customization
One-stop shopping
for Technology
As part of The Hanover’s commitment to
product innovation and delivering agency
value, our technology experts continually
enhance our suite of Technology products
to better serve this market. Our expanded
product offering provides a wide range of
features and options, including standard
and specialty products, that grow with
your customer.
E&O Coverage Features:
• Enterprise-wide coverage for “Your Product” and
“Your Work”
• Broad definition of anomaly (wrongful act) includes
Breach of Warranty or Representation as well as
Information Security coverage
• Automatic Additional Insured status for agents, clients,
and independent contractors when required by contract
• Definition of claim limited to written demand for damages,
not knowledge of circumstance that potentially could
give rise to a claim
• Optional coverage for media and content includes
infringement of software and computer code
• Coverage for website activities and virus
transmission liability
• True worldwide coverage territory, including suits
brought outside the U.S.
• Limits up to $10 million for stand-alone, E&O $5 million
for the BOP E&O coverage part
Why Hanover Technology
Advantage?
• Selectivedistributiongivesyouacompetitive
edge by providing access to distinct products
• Localunderwritingresourceswithnational
product, claims and loss control capabilities,
all supported by regional technology experts
• Broad,flexibleappetitewithover30NAICs
• Aninnovativeandcomprehensiveproductsuite
with options to fit your customers’ current and
future needs
• TotalAccountsolutions,includingBOP,
CommercialPackagePolicy,Errors&
Omissions,Auto,Workers’Compensation,
Umbrella,InlandMarine,Crime,Employment
PracticesLiability,andmore.
Win big in Tech
You have the opportunity to capture a big piece of
the dynamic tech market with Hanover Technology
Advantage, a superior product featuring a broad
appetite. Technology-based businesses everywhere
will benefit from our flexible, comprehensive, cost
effective tech solution.
AGENT MATERIAL
114-1477 (1/13) LC 12-366
Why The Hanover?
The Hanover is a leading Property and Casualty
insurance company dedicated to achieving world-
class performance. Our commitment is to deliver
the products, services, and technology of the best
national companies with the responsiveness, market
focus, and local decision-making of the best regional
companies. This powerful combination has been
a proven success since our founding in 1852, and
is backed by our financial strength rating of “A”
(Excellent) from A.M. Best.
Let’s connect... to win
in Technology together
Our local experts are here to help your
agency leverage our tech expertise,
capabilities, and tools. To learn more,
pleasecontactyourSmallCommercial
Sales Manager, Middle Market
Underwriter, or send us an email
at techinsure@hanover.com
Hanover Technology Advantage
TheHanoverInsuranceCompany
440 Lincoln Street, Worcester, MA 01653
CitizensInsuranceCompanyofAmerica
645 West Grand River Avenue, Howell, MI 48843
www.hanover.com
The Agency Place (TAP)—https://tap.hanover.com
This material offers a brief description of coverages and programs and is provided
for informational purposes only. Actual coverages may vary by state. Options and
credits are not available in all states. For exact terms, conditions, exclusions, and
limitations, please contact The Hanover branch office nearest to you.
Policies are underwritten by one or more of the following: Allmerica Financial Alliance
Insurance Company, Allmerica Financial Benefit Insurance Company, Citizens
Insurance Company of America, Citizens Insurance Company of Illinois, Citizens
Insurance Company of the Midwest, Citizens Insurance Company of Ohio,
The Hanover Insurance Company, The Hanover New Jersey Insurance Company,
and/or Massachusetts Bay Insurance Company.
Florida: Policies in the state of Florida are underwritten by The Hanover Insurance
Company, Massachusetts Bay Insurance Company, The Hanover American Insurance
Company, and/or Allmerica Financial Benefit Insurance Company.
The Hanover Insurance Group with Eagle icon is a registered trademark of
The Hanover Insurance Group, Inc. All other trademarks are the property of their
respective owners.
114-1497 (12/12) LC 10-252
www.hanover.com
The Agency Place (TAP) — https://tap.hanover.com
Target Classes
A major growth opportunity — Hanover’s Technology Advantage
Right now, you are surrounded by hundreds of technology companies that are
searching for the right insurance solution. Hanover’s Technology Advantage is
designed specifically for Information Technology, Electronics Manufacturing, and
Telecommunications Service companies. As you’ll see, we cover a broad spectrum
of businesses. The list below is a sampling of the classes eligible for our coverage.
To learn more, please contact your Small Commercial Sales Manager, Middle
Market Underwriter or send us an email at techinsure@hanover.com.
Hanover Technology Advantage
AGENT MATERIAL
Information Technology
DESCRIPTION NAICS
Computer Consultants 541512
Computer Facilities Management 541513
Computer Repair & Maintenance 811212
Computer Systems Integrators 541512
Computer Training 611519
Custom Computer Programming 541511
Data Processing Services, Hosting & Related Svcs. 514210
Information Technology Staffing 561320
Other Computer Related Services 541519
Packaged Software Development 511210
Software Research & Development 541519
Web Search Portals 514199
Website Design 514191
Electronics Manufacturing
DESCRIPTION NAICS
Analytical Laboratory Instrument Mfg. 334516
Audio & Video Equipment Mfg. 334310
Automatic Environmental Control Mfg. 334512
Cable TV Equipment Mfg. 334220
Camera & Photo Equip. (Except Lenses) Mfg. 333315
Computer Mfg. 334111
Computer Peripheral Equipment Mfg. 334119
Computer Storage Device Mfg. 334112
Computer Terminal Mfg. 334113
Electricity Measuring & Testing Equipment Mfg. 334515
Electron Tubes Mfg. 334411
Electronic Capacitor Mfg. 334414
Electronic Connector Mfg. 334417
Electronic Component Mfg. 334419
Fiber Optic Cable Mfg. 335921
Home Entertainment Equipment Mfg. 334310
Magnetic and Optical Recording Media Mfg. 334613
Measuring and/or Controlling Device Mfg. 334519
Optical Instruments & Lens Mfg. 333314
Photographic & Photocopying Equipment Mfg. 333315
Printed Circuit-Assembly Only 334418
Radio/TV Broadcasting, & Wireless Communication
Equipment Mfg.
334220
Semiconductor Design — No Mfg. 334413
Software Reproducing 334611
Sound Equip. Mfg. 334310
Telephone Apparatus Mfg. 334210
Telecommunications
DESCRIPTION NAICS
Cellular & Other Wireless Telecommunications 517212
Internet Service Providers 514191
Other Communication Services 513310
Paging Services 517211
Satellite Telecommunications 517410
Telecommunications Service Provider — Rebillers
& Resellers only
513330
Telecommunication Service Provider — Wired 513310
TECHNOLOGY SPECIAL
BOP
Broadening Endorsements
Extend Your Coverage with The Hanover’s Broadening Endorsement
continued
Expand the coverage of The Hanover’s standard Business Owner’s Policy with one of our Technology Broadening
Endorsements. These important coverages, designed specifically for technology companies, go beyond the normal
scope of property insurance to further help your business recover from a loss. Compare our value-packed Special,
Deluxe, and Deluxe Gold Broadening Endorsements to find the right coverage for your business.
BOP Technology Broadening Endorsement Options:
COVERAGE
TECHNOLOGY
SPECIAL BROADENING
ENDORSEMENT
(Form 391-1673)
TECHNOLOGY
DELUXE BROADENING
ENDORSEMENT
(Form 391-1342)
TECHNOLOGY
DELUXE GOLD BROADENING
ENDORSEMENT
(Form 391-1402)
Accounts Receivable
Off Premises
On Premises
$50,000
$50,000
$50,000
Included in $250,000 Blanket Limit
$50,000
Included in $250,000 Blanket Limit
Advertising Expense
to Regain Customers
– – $2,500
Brands and Labels
Included Included Included
Broad Form Water
Damage
$100,000 $100,000 $100,000
Business Income and
Extra Expense — Billable
Hours Loss Settlement
Option
$10,000 $10,000 $10,000
Business Income and
Extra Expense from
Dependent Properties
(Including World wide
Coverage)
$30,000 $100,000 $100,000
Business Income
from Websites
$50,000 $10,000 $50,000
Catastrophe
Allowance
– $10,000 $25,000
DELUXE GOLD
Hanover Technology Advantage
DELUXE
AGENT MATERIAL
COVERAGE
TECHNOLOGY
SPECIAL BROADENING
ENDORSEMENT
(Form 391-1673)
TECHNOLOGY
DELUXE BROADENING
ENDORSEMENT
(Form 391-1342)
TECHNOLOGY
DELUXE GOLD BROADENING
ENDORSEMENT
(Form 391-1402)
Commercial Tools
and Equipment
– $10,000 $25,000
Computer Equipment
(Including In Transit or
Off Premises)
$50,000 – –
Computer Equipment
In Transit or Off Premises
– $50,000 $75,000
Computer Fraud and
Funds Transfer Fraud
$5,000 $10,000 $10,000
Consequential Loss
to Stock
Included Included Included
Contingent Transit
Business Income
– $100,000 $100,000
Contractual Penalties
$1,000 $25,000 $25,000
Deferred Payments
– $10,000 $25,000
Employee Dishonesty
Including ERISA
$10,000 $50,000 $50,000
Employee Tools
$2,500 Per Item
$10,000 Aggregate
$2,500 Per Item
$25,000 Aggregate
$2,500 Per Item
$25,000 Aggregate
Expediting Expenses
– – $25,000
Extended Business
Income
60 days 180 days 180 days
Fences and Walls
– – $10,000
Fine Arts
$10,000 $50,000 $50,000
Fire Department
Service Charge
– – Included
Fire Extinguisher
Systems Re — Charge
– – Included
Forgery and Alteration
$15,000 $50,000 $50,000
Foundations and
Underground Pipes
$250,000 $250,000 $250,000
Garages, Storage
Buildings and Other
Appurtenant Structures
– – $50,000
Hired Auto — Physical
Damage
$30,000 $30,000 $50,000
Installation
– – $10,000
Interruption of
Computer Services
– $25,000 $50,000
Inventory and
Loss Appraisal
$20,000 $20,000 $20,000
Key Replacement
and Lock Repair
– $10,000 $25,000
Leasehold Interest
(Tenant’s Only)
– $25,000 $25,000
Lessors’s Lease
Cancellation
– – $10,000
Hanover Technology Advantage
COVERAGE
TECHNOLOGY
SPECIAL BROADENING
ENDORSEMENT
(Form 391-1673)
TECHNOLOGY
DELUXE BROADENING
ENDORSEMENT
(Form 391-1342)
TECHNOLOGY
DELUXE GOLD BROADENING
ENDORSEMENT
(Form 391-1402)
Lessor’s Tenant Move
Back Expenses
– – $10,000/60 Days
Marring and Scratching
Included Included Included
Money Orders and
Counterfeit Paper
Currency
– – –
Newly Acquired or
Constructed Property
Period of Coverage
Business Personal
Property
Business Income
and Extra Expense
180 days
–
$500,000
180 days
–
$500,000
180 days
$1,000,000
$500,000
Ordinance or Law
Increased Period
of Restoration
Tenant’s Improvements
and Betterments
Demolition and Increased
Cost of Construction
–
$25,000
$25,000
$100,000
$50,000
$50,000
$100,000
$50,000
$50,000
Outdoor Property
Per Tree, Shrub
or Plant
Per One Antenna
or Satellite Dish
$25,000
$2,500
$2,000
$25,000
$2,500
$2,000
$25,000
$2,500
$2,000
Personal Effects
$25,000 $25,000 $50,000
Personal Property
in Transit
$15,000 $50,000 $50,000
Precious Metals
Theft Limitation
– $25,000 $50,000
Preservation of
Property
– – 45 Days
Salesperson’s Samples
– $25,000 $25,000
Soft Cost
– – $10,000
Spoilage
– – $25,000
Temporary Relocation
of Property
– – $50,000
Tenant Building Insurance
— When Lease Requires
You Provide Insurance
$10,000 $10,000 $25,000
Tenant Business
Personal Property
Insurance — When
Agreement Requires
our Provide Insurance
$20,000 $20,000 $25,000
Tenant Sign
$25,000 $25,000 $25,000
113-1379 (1/13) LC 12-366
COVERAGE
TECHNOLOGY
SPECIAL BROADENING
ENDORSEMENT
(Form 391-1673)
TECHNOLOGY
DELUXE BROADENING
ENDORSEMENT
(Form 391-1342)
TECHNOLOGY
DELUXE GOLD BROADENING
ENDORSEMENT
(Form 391-1402)
Unauthorized Business
Credit Card Use
– – $10,000
Unnamed Locations —
Including Worldwide
Coverage
Personal Property and
Computer Equipment
Business Income (Loss
of) and Extra Expense
$5,000 per “Occurrence”
$25,000 Policy Aggregate
$10,000 per “Occurrence”
$50,000 Policy Aggregate
$5,000 per “Occurrence”
$25,000 Policy Aggregate
$10,000 per “Occurrence”
$50,000 Policy Aggregate
$10,000 per “Occurrence”
$25,000 Policy Aggregate
$10,000 per “Occurrence”
$50,000 Policy Aggregate
Utility Services
Direct Damage
(Including Overhead
Transmission Lines)
Business Income
(Including Overhead
Transmission Lines)
$50,000
$25,000
$50,000
$25,000
$50,000
$50,000
Virus and Hacking
Coverage
$25,000 $25,000 $25,000
Worldwide Laptop
Computer Coverage
$5,000 $10,000 $25,000
Worldwide Property
Off-Premises
$25,000 $50,000 $50,000
Blanket Coverages
– Limit $250,000 Limit $250,000
Accounts Receivables
– Included in Blanket Limit Included in Blanket Limit
Back Up or Overflow
from a Sewer, Drain
or Sump
– Included in Blanket Limit Included in Blanket Limit
Computer Equipment
– Included in Blanket Limit Included in Blanket Limit
Debris Removal
– Included in Blanket Limit Included in Blanket Limit
Valuable Papers
and Records
– Included in Blanket Limit Included in Blanket Limit
Let’s connect…
to win in Technology together.
Our local experts are here to help your agency leverage our tech
expertise, capabilities, and tools. To learn more, please contact
your Small Commercial Sales Manager, Middle Market Underwriter,
or send us an email at techinsure@hanover.com
This material offers a brief description of coverages and programs and is provided for informational purposes only. Actual coverages may vary by state. Options and credits are not available in
all states. For exact terms, conditions, exclusions, and limitations, please contact The Hanover branch office nearest to you.
www.hanover.com
The Agency Place (TAP) — https://tap.hanover.com
continued
Hanover Technology Advantage
Commercial Package
Coverage Comparison
Increase your protection with industry-specific coverages.
Insuring technology business is complex and requires a higher level of knowledge and experience. We know technology.
Hanover Technology Advantage was designed by our experts to address the unique risks of Information Technology,
Electronics Manufacturing, and Telecommunications services businesses. Our customizable products fit your client’s
needs — and budget.
Coverages and Broadening Endorsements
COVERAGES
TECHNOLOGY SERVICES
(INFORMATION TECHNOLOGY)
(FORM 411-0712)
ELECTRONICS
MANUFACTURING
(FORM 411-0713)
TELECOMMUNICATIONS
SERVICES
(FORM 411-0760)
Additional Covered Property
Included Included Included
Brands & Labels
Included Included Included
Broadened Building Coverage
Included Included Included
Broadened BPP Coverage
Included Included Included
Building Limit-Inflation Guard
Included Included Included
Business Income and Extra Expense
From Dependent Properties
$250,000 $250,000 $250,000
Business Income New Product
to Market Delay
$50,000 $50,000 $50,000
Contract Cancellation
– $25,000 –
Hanover Technology Advantage
COVERAGES
TECHNOLOGY SERVICES
(INFORMATION TECHNOLOGY)
(FORM 411-0712)
ELECTRONICS
MANUFACTURING
(FORM 411-0713)
TELECOMMUNICATIONS
SERVICES
(FORM 411-0760)
Contract Penalties
$50,000 $50,000 $50,000
Debris Removal
$250,000 $250,000 $250,000
Denial of Access to Premises
Included Included Included
Detached Trailers
$25,000 $25,000 $25,000
E Commerce
$5,000 $5,000 $5,000
Electronic Data Processing Equip.
Included Included Included
Employee Theft including ERISA
Compliance
$50,000 $50,000 $50,000
Expediting Expense
$50,000 $50,000 $50,000
Extended Business Income
90 Days 90 Days 90 Days
Extended Coverage on Prop
within 1000 ft.
Included Included Included
Extended Warranty Coverage
$50,000 $50,000 $50,000
Extra Expense
$50,000 $50,000 $50,000
Forgery or Alteration
$25,000 $25,000 $25,000
Installation
$25,000 $25,000 $25,000
International Air Shipments
$25,000 $25,000 $25,000
Key Replacement & Lock Repair
$10,000 $10,000 $10,000
Leasehold Interests Tenants
$50,000 $50,000 $50,000
Marring & Scratching
Included Included Included
Mobile Equipment
– – $25,000
Money Orders & Counterfeit Money
$25,000 $25,000 $25,000
Money & Securities
$25,000 $25,000 $25,000
Newly Acquired or Constructed
Property-Building
$2,000,000 $2,000,000 $2,000,000
Newly Acquired or Constructed
Property-BPP
$1,000,000 $1,000,000 $1,000,000
Newly Acquired Locations BI&EE
$250,000 $250,000 $250,000
Ordinance or Law
$500,000 $500,000 $500,000
Pollutant Clean-Up and Removal
$50,000 $50,000 $50,000
Preservation of Property
90 Days 90 Days 90 Days
Property in Transit
$100,000 $100,000 $100,000
Property Off-Premises
$100,000 $100,000 $100,000
Processing Water
– $25,000 –
Prototypes
– Included –
Rewards-Arson, Theft, Vandalism
$50,000 $50,000 $50,000
Salespersons Samples
$50,000 $50,000 $50,000
Sewer Backup
Included Included Included
COVERAGES
TECHNOLOGY SERVICES
(INFORMATION TECHNOLOGY)
(FORM 411-0712)
ELECTRONICS
MANUFACTURING
(FORM 411-0713)
TELECOMMUNICATIONS
SERVICES
(FORM 411-0760)
Temporary Relocation of Property
$50,000 $50,000 $50,000
Tenant Relocation
$25,000 $25,000 $25,000
Theft Damage to Building
Included Included Included
Theft of Phone Cards
– – $10,000
Transit Business Income & Extra
Expense
$25,000 $25,000 $25,000
Undamaged Tenants Improvements
and Betterments
$50,000 $50,000 $50,000
Underground Water Seepage
$25,000 $25,000 $25,000
Unnamed Locations
$100,000 $100,000 $100,000
Utility Services-Direct damage
$100,000 $100,000 $100,000
Utility Services-Business Income
$100,000 $100,000 $100,000
Voluntary Parting
$25,000 $25,000 $25,000
Windblown Debris
$2,500 $2,500 $2,500
Worldwide Laptop Coverage
$25,000 $25,000 $25,000
Worldwide Property Off Premises
$50,000 $50,000 $50,000
Included in Blanket Limit up to $250,000
Accounts Receivable
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Consequential Loss to Stock
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Deferred Payments
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Fine Arts
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Fire Department Service Charge
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Fire Protection Equipment Recharge
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Inventory & Loss Appraisal
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Outdoor Property
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Personal Effects & Property of Others
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Research & Development Documents
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Research & Development
Documents Expenses
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Research & Development
Documents Extra Expense
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Soft Cost
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
Valuable Papers & Records
Included in Blanket Limit Included in Blanket Limit Included in Blanket Limit
AGENT MATERIAL
114-1492 (1/13)
Why The Hanover?
The Hanover is a leading Property and Casualty
insurance company dedicated to achieving world-
class performance. Our commitment is to deliver
the products, services, and technology of the best
national companies with the responsiveness, market
focus, and local decision-making of the best regional
companies. This powerful combination has been
a proven success since our founding in 1852, and
is backed by our financial strength rating of “A”
(Excellent) from A.M. Best.
Hanover Technology Advantage
Let’s connect... to win
in technology together
Our local experts are here to help your
agency leverage our tech expertise,
capabilities, and tools. To learn more,
please contact your Small Commercial
Sales Manager, Middle Market
Underwriter, or send us an email
at techinsure@hanover.com
The Hanover Insurance Company
440 Lincoln Street, Worcester, MA 01653
Citizens Insurance Company of America
645 West Grand River Avenue, Howell, MI 48843
www.hanover.com
The Agency Place (TAP)—https://tap.hanover.com
This material offers a brief description of coverages and programs and is provided
for informational purposes only. Actual coverages may vary by state. Options and
credits are not available in all states. For exact terms, conditions, exclusions, and
limitations, please contact The Hanover branch office nearest to you.
Policies are underwritten by one or more of the following: Allmerica Financial Alliance
Insurance Company, Allmerica Financial Benefit Insurance Company, Citizens
Insurance Company of America, Citizens Insurance Company of Illinois, Citizens
Insurance Company of the Midwest, Citizens Insurance Company of Ohio,
The Hanover Insurance Company, The Hanover New Jersey Insurance Company,
and/or Massachusetts Bay Insurance Company.
Florida: Policies in the state of Florida are underwritten by The Hanover Insurance
Company, Massachusetts Bay Insurance Company, The Hanover American Insurance
Company, and/or Allmerica Financial Benefit Insurance Company.
The Hanover Insurance Group with Eagle icon is a registered trademark of
The Hanover Insurance Group, Inc. All other trademarks are the property of their
respective owners.
continued
Errors & Omissions Coverage
Comprehensive professional liability protection designed exclusively
for technology businesses.
In today’s increasingly litigious environment, even when you do everything right,
you can still get sued. Allegations of lost revenues, corrupted data or copyright
infringement arising from your product or your work are not typically covered by
general liability policies — and even baseless lawsuits can cost you thousands in
legal costs. Technology Errors & Omissions coverage can protect your business
from these types of risk and more.
Recognizing that no two technologies companies are alike, The Hanover has developed
three comprehensive Errors & Omissions Coverage options — Hanover Technology
Professional Advantage for Avenues, Hanover Technology Professional Advantage
and Hanover Technology Professional Advantage Plus. All three of these
competitively priced options provide superior protection. Hanover Technology
Professional Advantage for Avenues is designed exclusively for small technology
companies with under $15 million in revenue, written on a Business Owner’s Policy.
Hanover Technology Professional Advantage and Hanover Technology
Professional Advantage Plus policies are stand-alone Errors & Omissions policies
that can be combined with either a Business Owner’s Policy or Commercial Package
Policy for small-to mid-size technology companies. You can specifically tailor
coverages to meet your company’s needs and budget.
Hanover Technology Advantage
Hanover Technology Advantage
Coverage Review Checklist
Can your client afford to be without the best protection? Check out how Hanover’s Errors & Omissions Coverage
options stack up against other carriers.
COVERAGE FEATURES
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE FOR
AVENUES
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE PLUS
OTHER
CARRIERS
Limits and Pricing
Available Limits
$250,000 – $5,000,000 $250,000 – $10,000,000 $250,000 – $10,000,000
o Yes o No
Minimum Premiums at $1,000,000 limit
$600 – $1,000 $1,000 – $2,000 $1,500 – $2,500
o Yes o No
Robust Core Coverage
Claims Made
Yes Yes Yes
o Yes o No
Coverage for all of the Insured’s
products and work*
Yes Yes Yes
o Yes o No
Definition of insured’s work includes
their own website activities
Yes Yes Yes
o Yes o No
Definition of Anomaly (wrongful act)
includes breach of warranties and
representations
Yes Yes Yes
o Yes o No
Definition of Claim limited to a written
demand for damages
Yes Yes Yes
o Yes o No
Notice of Claim limited to Designated
Authorized Person
Yes Yes Yes
o Yes o No
Definition of damages includes punitive,
multiplied or exemplary where insurable
by law based on most favorable venue
Yes Yes Yes
o Yes o No
Coverage for damage to data, including
when there is physical injury to tangible
property
Yes Yes Yes
o Yes o No
Coverage for mental anguish arising from
an anomaly
Yes Yes Yes
o Yes o No
Coverage for loss of use arising from a
recall or withdrawal of the insured’s
products or work
Yes Yes Yes
o Yes o No
No delay, failure to begin or complete
your work exclusion
Yes Yes Yes
o Yes o No
No limitation of coverage regarding final
acceptance of your product or work from
customers
Yes Yes Yes
o Yes o No
Worldwide Coverage Territory
Yes Yes Yes
o Yes o No
Automatic additional insured status
for agents, clients and independent
contractors when required by contract
Yes Yes Yes
o Yes o No
Information Security, Privacy and Personal Injury Coverage
Failure to prevent unauthorized access,
use or theft of private personal data or
personal health information
Yes Yes Yes
o Yes o No
Failure to prevent tampering with code
or introduction of malicious code
Yes Yes Yes
o Yes o No
Inability of an authorized party to gain
access to your products or your work
including distributed denial or disruption of
service or repudiation of authorized access
Yes Yes Yes
o Yes o No
*Subject to professional services exclusion.
COVERAGE FEATURES
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE FOR
AVENUES
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE
HANOVER TECHNOLOGY
PROFESSIONAL
ADVANTAGE PLUS
OTHER
CARRIERS
Unintended transmission of malicious code
Yes Yes Yes
o Yes o No
Invasion, intrusion or interference with
the right of privacy or publicity
Optional Optional Yes
o Yes o No
Defamation, libel, slander, product
disparagement
Optional Optional Yes
o Yes o No
Media and Content
Coverage for infringement or dilution
of title, slogan, trademark, trade name,
trade dress, service mark, service name
or copyright
Optional Optional Yes
o Yes o No
A definition of content that extends to
software and computer code
Optional Optional Yes
o Yes o No
Other Important Features
Consent to settle with a soft
(50/50) hammer
Yes Yes Yes
o Yes o No
Non-binding arbitration reduces retention
by 50% or $10,000 whichever is less
Yes Yes Yes
o Yes o No
Supplementary payments which do not
reduce the limits of liability and include
pre and post-judgment interest and
pre-claim assistance
Yes Yes Yes
o Yes o No
Automatic waiver of subrogation
Yes Yes Yes
o Yes o No
Liberalization clause which automatically
broadens coverage when a new form is
introduced with no change in rates
Yes Yes Yes
o Yes o No
Unlimited Extended Reporting
Period Option
Yes Yes Yes
o Yes o No
Online Rating and Submission
Yes No No
o Yes o No
114-1207 (1/13) LC 10-413
About The Hanover
Over the course of its 160-year history, The Hanover
has established one of the longest and proudest records in
the industry, inspiring confidence among agents and the
customers they serve. Today, we are a Fortune 1000
®
company,
ranked among the top 25 property and casualty insurance
companies in the industry, are financially strong, and enjoy
an “A” (Excellent) rating from key industry analysts. We offer a
wide range of property and casualty insurance products and
services to individuals, families, and businesses through an
exclusive network of some of the best Independent Agents
in the country.
The Hanover Insurance Company
440 Lincoln Street, Worcester, MA 01653
Citizens Insurance Company of America
645 West Grand River Avenue, Howell, MI 48843
www.hanover.com
The Agency Place (TAP)—https://tap.hanover.com
This material offers a brief description of coverages and programs and is provided
for informational purposes only. Actual coverages may vary by state. Options and
credits are not available in all states. For exact terms, conditions, exclusions, and
limitations, please contact The Hanover branch office nearest to you.
Policies are underwritten by one or more of the following: Allmerica Financial Alliance
Insurance Company, Allmerica Financial Benefit Insurance Company, Citizens
Insurance Company of America, Citizens Insurance Company of Illinois, Citizens
Insurance Company of the Midwest, Citizens Insurance Company of Ohio,
The Hanover Insurance Company, The Hanover New Jersey Insurance Company,
and/or Massachusetts Bay Insurance Company.
Florida: Policies in the state of Florida are underwritten by The Hanover Insurance
Company, Massachusetts Bay Insurance Company, The Hanover American Insurance
Company, and/or Allmerica Financial Benefit Insurance Company.
The Hanover Insurance Group with Eagle icon is a registered trademark of
The Hanover Insurance Group, Inc. All other trademarks are the property of their
respective owners.
Technology Errors & Omissions
— we’ve got you covered.
The Hanover’s Technology Errors & Omissions products were built by
experts with your customer’s coverage needs in mind. We’ve taken the great
features in our original product and added powerful enhancements that
make our new Tech E&O solutions second to none — giving you a competitive
advantage, and ensuring your client’s peace of mind.
Hanover Technology Advantage
Important existing Errors & Omissions
features
• Coverage(optionalorimbeddedcoveragefeatures)that
goesbeyondtraditionalE&O,including:
– InformationSecurity,PersonalInjury,Mediaand
Content(whichincludessoftwareandcomputercode
ascoveredundercopyrightinfringement)
• Virustransmissionliabilitycoverage
• Coverageforthirdpartylossofusearisingfroma
productrecallorwithdrawal
• Definitionofclaimlimitedtowrittendemandfordamages
• Trueworldwidecoverageterritoryincludingsuits
broughtoutsidetheUS
• Definitionofdamagesincludesbothpunitiveand
multipliedwhereallowedbylaw
• Aliberalizationclausethatautomaticallyimproves
coveragewhenanewformisintroducedwithout
ratechange
New features added
• CoverageprovidedonaClaimsMadebasiswithnotice
ofclaimlimitedtodesignatedauthorizedpersons
• Expandedproductsandservicesdefinitionincludes
“yourproducts”and“yourwork”whichextendstoall
theinsuredproductsandservices(aka“EnterpriseWide”
coverage)
• Definitionof“yourwork”includestheinsured’sown
websiteactivities
• Security/dataprivacyliabilitynowbuiltintoallforms
• Supplementarypaymentswhichdon’treducethelimit
ofliability,includingpreandpostjudgmentinterest,
pre-claimassistance
• Non-bindingarbitrationreducesretentionby50%or
$10,000,whicheverisless
• AutomaticWaiverorTransferofRightsofRecovery
AgainstOthers
• UnlimitedOptionalExtendedReportingPeriod
endorsementavailable
www.hanover.com
TheAgencyPlace(TAP)—https://tap.hanover.com
Let’s connect... to win in Technology together
Our local experts are here to help your agency leverage our tech expertise, capabilities, and tools.
To learn more, please contact your Small Commercial Sales Manager, Middle Market Underwriter, or
send us an email at techinsure@hanover.com
113-1398 (11/10)
This material offers a brief description of coverages and programs and is provided for informational purposes only. Actual coverages may vary by state. Options and credits are not available in all states.
For exact terms, conditions, exclusions, and limitations, please contact The Hanover branch office nearest to you.
The Hanover Insurance Group with Eagle icon is a registered trademark of The Hanover Insurance Group, Inc.
I’m covered, right?
With The Hanover, you can be covered right!
The unexpected can happen at any time, anywhere. These claims scenarios are a
good reminder that being prepared with coverage that goes beyond the norm is
always the best policy. Hanover Technology Advantage gives your clients the kind
of comprehensive coverages and exceptional claims services that allow them to
enjoy peace of mind while they continue to build their business.
Hanover Technology Advantage
Lost Data Coverage — I’m covered, right?
An IT firm’s employee installs a software upgrade for a
customer, but fails to properly back up the data. After a
successful installation, the tech realizes the data associated
with the application has been deleted. Unfortunately, the
client had not backed up data for a few days.
Needless to say, the customer is not happy and the IT
firm is billed for recreating the data. Your client’s claim
is denied by their general liability carrier because loss or
damage to software and data is excluded from their policy
and they have to deal with this issue, on their own.
The Hanover Solution: Loss, corruption or destruction of
data arising from your product or your work is covered by
all of our Technology Professional Advantage products.
With The Hanover… You can be covered right!
No Bodily Injury or Property Damage
Exclusion — I’m covered, right?
A recreational vessel runs aground, causing both bodily
injury and property damage. It is alleged that the software
developed by the insured malfunctioned, causing a
navigational buoy not to emit a proper signal.
Unfortunately, their general liability policy excludes
coverage for bodily injury, property damage, and personal
and advertising injury arising from software or programming.
In addition, bodily injury and property damage are
specifically excluded from their professional liability policy.
Your client is left to defend a claim that could reach seven
figures; leaving them feeling like they are between a rock
and a hard place.
The Hanover Solution: We are experts in understanding
technology companies and the risks they face, and we do
not exclude professional services on our general liability
policies for tech risks, closing a gap in coverage for many
technology companies since Technology E&O policies
typically don’t cover Bodily Injury and Property Damage.
With The Hanover… You can be covered right!
Electronic Components Manufacturers —
I’m covered, right?
Your client manufactures components for a large computer
manufacturer. Despite rigorous quality control by both
entities, a problem with the computers is discovered after
thousands of products have been sold. The root cause
of the problem is determined to be the components
manufactured by your client.
The computer manufacturer seeks payment from your client,
the electronics components manufacturer, to replace faulty
components, and alleges additional financial injury from
damage to their reputation, as evidenced by lost sales.
Unfortunately, the electronic component manufacturer’s
product liability coverage will not respond to this claim
because there is no allegation of bodily injury or property
damage. This leaves your client wanting to recall their carrier.
continued
AGENT MATERIAL
Hanover Technology Advantage
The Hanover Solution: The Hanover provides professional
liability coverage not just to software developers and
programmers, but also electronics manufacturers and
telecommunication service providers. We do this because
as technology continues to evolve, businesses have
evolving exposures. With The Hanover… You can be
covered right!
Breach of Warranties and Representations
Coverage — I’m covered, right?
As a telecommunication service provider, your client takes
pride in the reliability of his network and advertises 99.9%
uptime. A serious network outage is caused by your client’s
faulty switching software. Unable to connect with their
customers for several hours, the service provider’s customers
allege hundreds of thousands of dollars in lost sales.
The telecommunication service provider’s professional
liability carrier denies coverage for the claim based on
the “breach of warranties and representations” exclusion.
Coverage surprises like this can cause lots of disruptions.
The Hanover Solution: All of our Technology Professional
Advantage forms automatically include an express grant
of coverage for breach of warranties and representations —
critical for most technology-based businesses.
With The Hanover… You can be covered right!
No Security Exclusion — I’m covered, right?
An IT consultant is hired to fix a website security hole.
After the consultant fixes the issue, he forgets to restore
the firewall, exposing customer data and transactions.
The client sues to recover costs associated with notifying
its customers potentially affected by the data breach.
However, the consultant’s Errors & Omission policy has a
“security exclusion,” which is common among many
carriers, and the claim is not covered. For your client, that
is one big omission in their coverage.
The Hanover Solution: Security is a big risk for today’s
technology companies, and all of The Hanover’s
Technology Professional Advantage forms automatically
provide coverage for information security.
With The Hanover… You can be covered right!
Enhanced Copyright Infringement
Coverage — I’m covered, right?
A packaged software developer alleges that a system
integrator’s customization of their product violates their
license agreement and constitutes copyright infringement.
The system integrator’s professional liability copyright
coverage does not extend to infringement of computer
code. And subsequently, your client’s claim is not covered
by the carrier. The client feels a high level of infringement.
The Hanover Solution: Our Technology Professional
Advantage Plus automatically includes coverage for copy-
right infringement of software code, and it is an option
available on our other Technology Professional products.
With The Hanover… You can be covered right!
Recall Coverage — I’m covered, right?
A faulty circuit board has a remote, yet real potential of
causing a fire and as a result, your client has to recall its
products from the market.
Several of the manufacturer’s customers file a claim alleging
financial injury resulting from the inability to use the product
while it is being replaced. The claim is submitted to both
the manufacturer’s general liability and professional liability
carriers. Neither one of them accepts coverage.
The general liability carrier cites an impaired property
exclusion. The professional liability carrier points to a total
recall exclusion in the policy.
The Hanover Solution: Our General Liability Broadening
Endorsement for the Technology industry automatically
includes $25,000 for product recall expense. In addition,
all of Hanover’s Technology Professional Liability policies
include coverage for third party loss of use arising from a
recall or withdrawal of your products or your work.
With The Hanover… You can be covered right!
To learn more, please contact your Small Commercial
Sales Manager, Middle Market Underwriter, or send us
an email at techinsure@hanover.com
114-1210 (1/13) LC 10-410
These hypothetical examples are provided for discussion purposes only and are not based on actual claims. Insurance policy coverage depends on the facts of each case and the terms, exclusions,
and limitations of each policy.
www.hanover.com
The Agency Place (TAP) — https://tap.hanover.com
Meet Our Leadership Team
The risks your technology clients face are unique. Rely on our experienced team of technology
experts to address your technology clients’ exposures with a comprehensive product suite,
loss control advice, and responsive, informed claim service.
Toby Levy, Vice President, Technology
A 25-year veteran of the insurance industry, Toby joined The Hanover in 2009 to lead the company’s entry
into the technology insurance market. Prior to joining The Hanover, he spent over fourteen years with The
Hartford and was instrumental in the development, launch, and management of their technology practice,
which grew from an $80 million business to over $400 million during his tenure. Prior to The Hartford, Toby
spent nearly eight years at Aetna Property and Casualty’s commercial insurance division. An economics
major, Toby received a bachelor’s degree from the University of Connecticut. Toby has been quoted in
numerous insurance publications and has been a featured panelist at many Technology and Cyber
Liability Conferences.
Sandi Maldonado, Assistant Vice President, Technology
Sandi has over 30 years of property and casualty underwriting experience. For the past 25 years, she has been
focused on the technology and life science industries. Sandi joined The Hanover in the fall of 2011 to manage
underwriting and product development. Prior to joining The Hanover, she spent nine years at The Hartford in
their technology practice. Sandi also served as the Technology Practice Leader/Vice President for the technology
practice at Royal & SunAlliance. Her experience with Royal included the initial formation and development of
technology products and underwriting structure for the company. In addition, Sandi’s technology experience
includes three years with Chubb and five years at The St. Paul Company.
Will Lannuier, Director, Small Commercial Technology
A ten-year insurance professional, Will joined The Hanover in 2010. Prior to joining The Hanover, Will led
OneBeacon’s small commercial technology efforts. Prior to joining One Beacon, Will was a technology
underwriter at The Hartford. Before entering the insurance industry, Will helped start up two technology
companies, one focused on flight simulation for entertainment purposes and the other focused on enterprise
software. Will graduated from the University of Central Florida with a marketing major and international
business minor.
continued
Hanover Technology Advantage
Stephen F. Walsh, Regional Technology Director — Northeast Region
With 34 years of experience in various local and regional management roles in commercial property and casualty insurance,
Stephen joined The Hanover in March of 2010. Prior to joining The Hanover, Steve worked as a regional technology underwriter
for OneBeacon. Steve is a graduate of Assumption College in Worcester and served as the director of the New Hampshire
Society of CPCU from 1987 to 1990.
Nick Paschal, Regional Technology Director — West/Midwest Region
Nick started with The Hanover in 2010, after four years with The Hartford as the Senior Technology Underwriter in the Midwest
region. Before joining the technology team at The Hartford, he developed a strong sales acumen on the agency side as a
commercial lines producer. Prior to the insurance industry, he managed a residential real estate office in Frisco, Texas. Nick
earned an M.B.A. with a concentration in strategic leadership from Southern Methodist University and a bachelor’s degree
from Texas State University.
Robert Ellison, Regional Technology Director — Southeast
Rob is a 25-year veteran of the insurance industry, with experience in both commercial and personal lines. Prior to joining
The Hanover, Rob held various positions in underwriting, marketing, and field management with companies such as Aetna,
Prudential, Victor O. Schinnerer and Travelers. He has been dedicated to the technology segment for more than six years,
and has taught continuing education courses on cyberliability in several states. Rob is a graduate of Davidson College in
North Carolina, where he majored in philosophy.
Joe Pender, National Adjuster, Major Claims Unit
Joe has 30 years of experience in the insurance industry at the home office and regional levels. Joe joined The Hanover in
2010 and handles technology errors and omissions claims as well as large losses and other claims made coverages. He has an
A.A. in chemical technology, and a B.A. in economics. Joe received his J.D. from Rutger’s University and, most recently, a B.S.
in information systems from New Hampshire College/Southern New Hampshire University. He is admitted to practice in New
Hampshire and New Jersey.
This material offers a brief description of coverages and programs and is provided for informational purposes only. Actual coverages may vary by state. Options and credits are not available in
all states. For exact terms, conditions, exclusions, and limitations, please contact The Hanover branch office nearest to you.
The Hanover Insurance Group with Eagle icon is a registered trademark of The Hanover Insurance Group, Inc.
hanover.com
The Agency Place (TAP) — https://tap.hanover.com
The Hanover
114-1480 (1/13)
