c) In case of e-ticket, TDR is filed online upto 72 hours after the scheduled departure of the train.
d) The TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten
days from the date of commencement of journey.
9. Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches:-
Where the air-conditioning facility could not be provided for a portion of journey, refund on tickets issued
for air-conditioned coaches shall be granted for such portion on the following basis namely
a) If the ticket is for air-conditioned first class, the difference between the air-conditioned first class fare
and first class fare;
b) If the ticket is for air-conditioned II-tier or air-conditioned III-tier class, the difference between air-
conditioned II-tier or air-conditioned III tier class fare and sleeper class fare (Mail and Express);
c) If the ticket is for air-conditioned chair car, the difference between air-conditioned chair car fare and
second class fare (Mail and Express);
d) If the ticket is for executive class, the difference between the notified executive class fare for the
concerned section and first class fare (Mail and Express) for the concerned distance of that section.
In case of e-ticket, the online TDR shall be filed upto twenty hours of actual arrival of the train at
passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at
the time of journey is to be send to following address: through post:
Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet
Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.
In case of i-ticket, the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of
journey is to be send to following address through post:
Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet
Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.
Refund will be processed through TDR only after receiving the original certificate (GC/EFT). IRCTC will
forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After
receipt of the refund amount from the said Railway, refund amount will be credited back to same account
of user through which payment was made through opted payment Gateway.
10. Refund of fare when passenger are made to travel in lower class for want of accommodation:-
If the ticket holder of a higher class is made to travel in a lower class for want accommodation in the class
for which the ticket was issued, refund of the difference between the fare paid and the fare payable for the
class in which it is actually used.
In case of e-ticket, the online TDR shall be filed within two days of the date of issue of the certificate
(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket