At Civil Air Patrol, the volunteer auxiliary of the U.S. Air Force, we're helping develop tomorrow's
aerospace workforce.
JOB DESCRIPTION: Cabin Crew
A Career as an airline crewmember (Cabin Crew)
Air cabin crew ensures that passengers are
comfortable throughout the flight and that the flying
experience is a pleasant one. They attend to
passengers' needs and provide a high level of
customer service; serving refreshments and selling
duty-free goods.
Cabin crew members from all countries fly on all
airlines. Americans are much in demand for all
airlines worldwide.
Tasks typically involve at British Midlands Airlines:
attending a pre-flight briefing, during which air cabin crew are assigned their working
positions for the upcoming flight (crew are also informed of flight details, the schedule and
if there are passengers with any special requirements, such as diabetic passengers,
passengers in wheelchairs or the number of infants on board);
carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft
is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals
and stock are on board;
welcoming passengers on board and directing them to their seats;
informing passengers of the aircraft safety procedures and ensuring that all hand luggage is
securely stored away;
checking all passenger seat belts and galleys are secure prior to take-off;
making announcements on behalf of the pilot and answering passenger questions during the
flight;
serving meals and refreshments to passengers;
selling duty-free goods and advising passengers of any allowance restrictions in force at
their destination;
reassuring passengers and ensuring that they follow safety procedures correctly in
emergency situations;
giving first aid to passengers where necessary;
ensuring passengers disembark safely at the end of a flight and checking that there is no
luggage left in the overhead lockers;
completing paperwork, including writing a flight report
What are the requirements?
Our minimum age is 18
Between 5' 2" and 6' 2" in height
Qualifications: minimum 4 GCSE's at grades A - C or the
equivalent (NVQ level 2/grade 1 CSE only). Certificates must be presented at interview
or before employment
Applicants must hold a 10 year British or European passport before employment OR
have the indefinite right to live and work in the UK in your own right, with the freedom
to travel throughout the EU, as well as any relevant visas
Experience in a customer-facing role
A high standard of physical fitness and a visual acuity of 6/9, aided or unaided
Able to swim a minimum of 25 meters unaided
At Civil Air Patrol, the volunteer auxiliary of the U.S. Air Force, we're helping develop tomorrow's
aerospace workforce.
A good standard of fluency in the English language, spoken and written
Immaculate appearance
How are people selected?
In the United Kingdom, as in the United States, they will assess your application. Then you'll be
invited to attend a recruitment event, which normally takes place at our training centre in West
Drayton, close to London Heathrow Airport. Occasionally we may hold events in the Midlands,
Scotland and Ireland.
The morning session, which begins at 9.30am, consists of group activities and lasts approximately
3 hours. If you're successful, you'll be asked to remain for the afternoon, to attend an interview to
discuss your skills and experience further.
Foreign nationals will undergo an English assessment to ascertain that they have the required
level of competency to successfully complete the initial training course, which involves
unfamiliar and technical terms.
The assessment and interviews are conducted by a mixture of fully trained recruitment specialists
and managers from the cabin services division.
What qualities are looked for in applicants?
We look for strengths and qualities that match ours, who are energetic and enthusiastic taking
pride and pleasure in delighting people, with great team-working ability, initiative, flexibility and
are genuinely friendly with excellent communication skills. You need to be warm and
welcoming, with the desire to make our customers feel special whilst remaining calm under
pressure. Language skills are particularly important to us, and we are currently seeking German,
Italian, Russian, Arabic, Punjabi and Hindi speakers. Leadership skills will help with your future
development and promotion.
Where are Cabin Crew based?
We currently have Cabin Crew based at the
following airports: London Heathrow,
Manchester, Birmingham, Edinburgh and
Belfast.
We recruit more often for London Heathrow and
popular bases such as Manchester generally have
long waiting lists.
To apply for Cabin Crew positions register your
details and complete the questions via our online
application.
Once registered you have 14 days to complete
and submit your application.
Apply for Cabin Crew positions
You'll remain at your original base for 12 months before you can transfer to another.
What hours do Cabin Crew work?
The length of your days will vary, depending on how many sectors you are scheduled to
complete. A sector is a one way flight. The number of sectors may vary and is dependent on the
length of the flight. You may have to start as early as 5.00am (which could mean getting up as
At Civil Air Patrol, the volunteer auxiliary of the U.S. Air Force, we're helping develop tomorrow's
aerospace workforce.
early as 3.00am). You may finish as late as 11.30pm, or fly through the night. Some night
stopping away from your base may be scheduled. Charter flights may require reporting for
duty/finishing at any time of the day or night. In addition, your working day may be affected by
delays or changes to your flights.
What is offered?
First class training and career progression
A competitive cabin crew starting salary
London Heathrow weighting will be paid
Earn hourly flight allowances and commission from
saleable bars
Salary review each year and pay scales dependent on rank, performance and length of
service
21 days paid holiday plus 8 days in lieu of bank holidays
After a qualifying period you will be entitled to concessionary travel
Company pension scheme
Courtesy British Midlands International Airlines (BMI)
United/Continental Airlines Flight Attendant
Flight attendants are the most highly visible employees to our customers. The friendliness and
quality of service provided by our flight attendants greatly influences our customers' perception
of Continental Airlines. Therefore, applicants are expected to have specific qualifications and
meet certain requirements.
Flight Attendant Qualifications
Good judgment
Excellent dependability
Exceptional interpersonal skills
Caring and nurturing disposition
Ability to accept personal responsibility for resolving concerns
Strong work ethic
Good service orientation
Excellent communication skills
Professional appearance suitable for a conservative business environment
Friendly and polite in all situations
Ability to handle pressure in stressful situations
Physical agility and strength for assisting customers and their luggage
Job Requirements
Minimum 21 years of age
High school diploma or equivalency
Secondary education is preferred
Basic computer literacy
Ability to perform basic math skills
Minimum 2 years direct customer service experience
Ability to hear, read, write and fluently speak and understand the English language
Bilingual fluency (ability to speak, read and write) in Spanish, French, Italian, German,
Chinese Mandarin, Japanese, Hebrew, Portuguese or Russian is preferred
At Civil Air Patrol, the volunteer auxiliary of the U.S. Air Force, we're helping develop tomorrow's
aerospace workforce.
Possess and maintain a valid United States passport or foreign passport with applicable
visas.
Authorized to work in the United States as defined in the Immigration Reform Act of
1986
Ability to pass a Federal Aviation Administration (FAA) required ten-year work history
review, a criminal background check and submit to fingerprinting
Ability to comprehend and retain information pertinent to the position
Ability to pass a rigorous training program
Willing to work holidays, weekends, nights and extended hours
Willing to work "reserve" status for a long duration
Willing to reside within a driving radius of your assigned base
Willing to relocate based on company's operational needs
Willing to submit to random drug/alcohol testing
Reliable transportation to and from the airport
Flight attendants work in an environment subject to frequent changes in geography, culture,
climate, cabin altitude, G-forces, dry air, high noise levels, dim lighting, turbulence and
continuous and frequent contact with others in flight. Flight attendants work in confined spaces of
aircraft aisles and galleys. To accomplish service and cabin equipment operation needs for
periods of long duration, flight attendants must stand, walk, kneel, bend, stoop, stretch, reach, lift
heavy objects from the floor to above shoulder-level and push/pull equipment.
Additional Job Requirements
Minimum height of 5'0" and maximum height of 6'3" without shoes
Height and weight proportionate to maintain professional appearance; body size cannot
exceed specific aircraft dimensions (example: jumpseat, harness without modification,
cabin aisle and emergency exits)
Vision correctable to 20/40 or better (uncorrected 20/200 or better)
Push and pull beverage/meal cart (150-250 lbs.)
Lift liquor kit (up to 43 lbs.)
Lift emergency window exit (up to 60 lbs.)
Open emergency door (91-126 lbs. stress)
Maintain lifestyle free from alcohol abuse and illegal drug use
Successful completion of pre-employment examination revealing no physical or mental
limitations that would impair ability to perform routine or emergency dutiesCourtesy
Continental Airlines
Link to Flight Attendant/Cabin Crew Information click below:
http://www.continental.com/web/en-US/content/company/career/flightattendant.aspx
http://www.bls.gov/oco/ocos171.htm#nature
http://www.prospects.ac.uk/air_cabin_crew_job_description.htm
http://www.flightattendantcareer.com/
Courtesy: Bureau of Labor Statistics, flightattendantcareer.com, British Midlands International Airlines
(BMI), Continental Airlines