IOSA Audit
Handbook
Edition 16
Revision 1
Tables and Mandatory Observations
APPLICABLE for ISM Ed 16
Eective 2 February 2024
Montreal - Geneva
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Tables and Mandatory Observations
TABLE OF CONTENTS
1. Introduction.................................................................................................................................... 5
2. Applicability.................................................................................................................................... 5
3. Layout............................................................................................................................................ 5
4. Use of Interlinked ISARPs and Repeated Provisions ....................................................................5
5. Modification Status ........................................................................................................................6
6. Record of Revisions....................................................................................................................... 6
7. Record of Temporary Revisions ....................................................................................................6
8. Revision Highlights ........................................................................................................................ 7
9. List of Effective Pages ................................................................................................................... 7
10. Distribution................................................................................................................................... 7
Section 1 SMS and Repeated ISARPs.......................................................................................9
Table 1.1 Overall SMS Control ISARP: this must be assessed as a non-conformity if any other
SMS ISARP in Tables 1.2 or 1.3 is a non-conformity ..................................................................9
Table 1.2 ORG SMS ISARPs that must be assessed as a non-conformity if any other ISARP
in the same line is a non-conformity ............................................................................................9
Table 1.3 ORG SMS ISARPs which do not have additional assessment links .........................9
Table 1.4 Non-SMS ORG ISARPs that are repeated in other disciplines: refer to IAH -
Procedures & Guidance for the methodology of assessing these standards ............................10
Table 1.5 SMS ISARPs that are Recommended Practices. The ORG SMS ISARP must be
assessed as a non-conformity if any other ISARP in the same line is a non-conformity. This
table (5) does not link to any other table (1-4). ..........................................................................11
Table 1.6 ORG Flight Data Analysis (FDA) ISARPs. ORG 3.3.1 must be assessed as non-
conformity if any other ISARP in the same line is a non-conformity. .........................................11
Section 2 Intentionally Open.....................................................................................................11
Section 3 Auditing Effectiveness ..............................................................................................11
Table 3.1 Overall Control Auditing Effectiveness ISARP: this must be assessed as a non-
conformity if any other ISARP in Tables 3.2 have missing effectiveness criteria .......................11
Table 3.2 ORG Auditing Effectiveness ISARPs where effectiveness criteria must be assessed
as not present if any other ISARP in the same line has the corresponding effectiveness criteria
not in place ................................................................................................................................ 11
Section 4 Interlinked ISARPs ................................................................................................... 12
Aircraft Electronic Navigation Data Capabilities ........................................................................12
Aircraft with more than 19 Passenger Seats .............................................................................12
Aircraft with Three or More Engines ..........................................................................................12
Aircraft Technical Log (ATL) ...................................................................................................... 12
Aircraft Tracking ........................................................................................................................ 12
Alternate Airports ...................................................................................................................... 13
Anti/De Icing .............................................................................................................................. 13
Cabin Crew More than One Cabin Crew Member ..................................................................14
Cargo Assessment Categories ...............................................................................................14
Carriage of Weapons Onboard ................................................................................................. 15
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IOSA Auditor Handbook
Circling Approaches .................................................................................................................. 15
Commence or Continue beyond ................................................................................................15
Crew Resource Management (CRM) ........................................................................................16
Dangerous Goods ..................................................................................................................... 17
Designated Common Language ............................................................................................... 17
Electronic Databases ................................................................................................................18
Emergency Equipment .............................................................................................................. 18
Escape Slides ........................................................................................................................... 18
Extended Diversion Time Operations (EDTO) ..........................................................................18
Flight and Cabin Crew Training AQP/ATQP/EBT ...................................................................19
Fatigue Risk Management System (FRMS) ..............................................................................19
Flight and Cabin Crew Duty Time Limits ................................................................................... 19
Flight Deck Door (Strengthened and Conventional) ..................................................................20
Flight Documentation Onboard Library ..................................................................................20
Flight Operations Assistant (FOA) .............................................................................................20
Flight Operations Officer (FOO) ................................................................................................21
Licensed Flight Operations Officer (FOO) .................................................................................21
Fuel Planning ............................................................................................................................ 21
Fueling Operations with Passengers/Crew Onboard ................................................................22
GPWS ....................................................................................................................................... 22
Human Factors/Performance .................................................................................................... 22
Instrument Flight Rules (IFR) ....................................................................................................22
International Operations ............................................................................................................ 23
Line Qualifications/Evaluations ................................................................................................. 23
Live Animals and/or Perishable Cargo Shipments ....................................................................23
Long-Range and Over-water Flights .........................................................................................24
Routes over Difficult Terrain and/or into Special Airports ..........................................................24
Low Visibility Operations ...........................................................................................................24
Multi Type/Variant Crew Qualifications .....................................................................................24
Operations with or without Cabin Crew .....................................................................................24
Operations with Supernumeraries .............................................................................................25
Performance Calculations ......................................................................................................... 25
Receiving Process .................................................................................................................... 25
Re-Dispatch/Reduced Contingency Fuel Flight Planning .........................................................25
Screening/Security Controls for Passenger Flights ...................................................................26
Screening Requirements for Domestic Passenger Flights ........................................................26
Screening Requirements for Baggage and Cargo .....................................................................26
Security Training for Crew ......................................................................................................... 26
Shared Responsibility System for Ops Control of Flights ..........................................................27
Special Navigation Procedures .................................................................................................27
Supplemental Oxygen ............................................................................................................... 28
Training Flights .......................................................................................................................... 28
Unit Load Devices (ULDs) ......................................................................................................... 28
Use of Pilot Flight Crew Members that have Attained 65 Years of Age .....................................28
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Tables and Mandatory Observations
VFR ........................................................................................................................................... 29
Volcanic Ash ............................................................................................................................. 29
Section 5 ISARPs Containing the Parallel Conformity Option ..................................................29
Section 6 ISARPs Containing the Active Implementation Option .............................................29
Section 7 Mandatory Observations ..........................................................................................31
MO-1-FLT: Line Flight Operations .............................................................................................31
MO-2-FLT: Flight Simulator Training Operations ......................................................................38
MO-3-FLT: Flight Crew Scheduling Operations ........................................................................42
MO-4-DSP: Operational Control/Flight Dispatch Operations ....................................................43
MO-5-MNT: Line Maintenance Operations/ ..............................................................................47
MO-6-MNT: Aircraft Part/Component Installation/Replacement ...............................................49
MO-7-MNT: AD/SB Management .............................................................................................50
MO-8-MNT: Management/Handling of Aircraft Parts/Components ...........................................51
MO-9-CAB: Line Cabin Operations ...........................................................................................52
MO-10-GRH: Load Control Operations .....................................................................................55
MO-11-GRH: Passenger/Baggage Handling Operations ..........................................................56
MO-12-GRH: Aircraft Loading Operations ................................................................................58
MO-13-GRH: Aircraft Ground Handling Operations ..................................................................59
MO-14-CGO: Cargo Acceptance Operations ............................................................................61
MO-15-CGO: Cargo Handling Operations ................................................................................63
MO-16-SEC: Passenger/Baggage Security ..............................................................................65
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1. Introduction
The Interlinked ISARPs lists are used for cross-checking and harmonising assessments with common
operational elements across all applicable disciplines, e.g., Dangerous Goods provisions contained in
FLT, GRH, CGO and SEC elements.
The checklists for Mandatory Observations (MO) are also included in this document; they outline the
elements to be observed for each MO, and indicate the associated ISARPs.
2. Applicability
The IAH - Tables and Mandatory Observations is published to correspond to a particular edition of the
IOSA Standards Manual (ISM). The IAH - Tables and Mandatory Observations Edition 16 Rev 1
contains repeated and interlinked ISARPs as well as Mandatory Observations and corresponds to the
ISM Ed 16 Rev 2.
3. Layout
3.1 The layout is divided into multiple sections, each requiring a different strategy.
3.2 Section 1 contains SMS (and some SeMS) repeated ISARPs. The instructions on their use is given
within the section.
3.3 Section 2 contains ISARPs related to Performance Based Compliance/Conformity. The instructions on
their use are given within the section.
3.4 Section 3 contains ISARPs related to Auditing Effectiveness. The instructions on their use are given
within the section.
3.5 Section 4 contains the inter-linked ISARPs. The listed ISARPs are generally arranged in one or more of
the following types:
link directly to a specific function: Human Factors, Crew Resource Management, Dangerous Goods
(DG), etc;
have a requirement which is “associated” with the above specific functions;
have a “Reverse requirement”, e.g., “If the Operator does not transport Dangerous Goods …”.
Note:
Certain ISARPs which contain more than one specification are repeated in multiple interlinked tables, to
ensure that each auditor can review all assessments which could link to the discipline being audited.
3.5 Section 5 & 6 contain the list of standards relating to Parallel Conformity and Active Implementation,
respectively, with their relevant dates.
3.6 Section 7 contains the MO checklists. The use of the MO checklists is detailed in the IAH Procedures
and Guidance Section 4.6.
4. Use of Interlinked ISARPs and Repeated Provisions
See IAH - Procedures and Guidance
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5. Modification Status
All changes in this document are listed in the revision highlights table. For easier orientation, the
following symbols identify any changes made within each section:
Addition of a new item.
Change to an item.
Deletion of an item.
6. Record of Revisions
Edition Number Issue & Effective Date
4 Apr 2011
5 Jun 2011
6 Aug 2012
7 Oct 2013
8 Aug 2014
9 Jun 2015
9 Rev 1 Jun 2015
10 Jun 2016
11 Jun 2017
12 Jun 2018
13 Jun 2019
14 Feb 2021
15 Feb 2022
16 Mar 2023
16 Rev 1 Feb 2024
7. Record of Temporary Revisions
Temporary Revision Number Issue/Effective Date
Nil -----
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Tables and Mandatory Observations
8. Revision Highlights
Significant Changes Comments
Repeated ISARPs and Reorganization of the order of the ISARPs for Table 1.2 and 1.4.
Interlinked Tables
Table 1.3 - update as per ISM Ed. 16 and correction of typo and errors.
Table 1.4 - document management system ISARP typo correction.
Table 1.4 - Addition of omitted ISARPs related to the process to
monitor external service providers
Table 1.5 - clarification of ESP acronym.
Removal of Active Implementation for Table 4.11 (xxx)
Several corrections and adjustments in the Interlinked Tables.
MO Checklists Addition of FLT 3.11.50C into the MO-1-FLT: Line Flight Operations.
Addition of SEC 3.1.1, SEC 3.1.3 and SEC 3.7.1 in the MO-16-SEC
Passsenger/Baggage Security
Minor corrections as per ISM Ed. 16 and Ed 16.2
Editorial Minor editorial changes
9. List of Effective Pages
Pages Effective
All February 2024
10. Distribution
Electronic distribution only, via public website, www.iata.org/iosa.
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Section 1 SMS and Repeated ISARPs
Table 1.1 Overall SMS Control ISARP: this must be assessed as a non-conformity if any other SMS ISARP in Tables 1.2 or 1.3 is a non-
conformity
ORG 1.1.10
Table 1.2 ORG SMS ISARPs that must be assessed as a non-conformity if any other ISARP in the same line is a non-conformity
Safety accountability, auth- ORG 1.3.1 FLT 1.3.1 DSP 1.3.1A MNT 1.2.1 CAB 1.2.1 GRH 1.2.1 CGO 1.2.1
orities and responsibilities of
management & non-manage-
ment personnel
Setting Performance indicators ORG 1.4.2 FLT 1.12.5 DSP 1.12.5 MNT 1.12.5 CAB 1.11.5 GRH 1.11.5 CGO 1.11.5
Quality Assurance Program ORG 2.1.1 FLT 1.10.1 DSP 1.10.1 MNT 1.10.1 CAB 1.9.1 GRH 1.9.1 CGO 1.9.1
Hazard Identification Program ORG 3.1.1 FLT 1.12.1 DSP 1.12.1 MNT 1.12.1 CAB 1.11.1 GRH 1.11.1 CGO 1.11.1
Operational Safety Reporting ORG 3.1.2 FLT 1.12.3 DSP 1.12.3 MNT 1.12.3 CAB 1.11.3 GRH 1.11.3 CGO 1.11.3
System
Safety Risk Assessment and ORG 3.2.1 FLT 1.12.2 DSP 1.12.2 MNT 1.12.2 CAB 1.11.2 GRH 1.11.2 CGO 1.11.2
Mitigation Program
Significant issues management ORG 4.1.2 FLT 1.10.3 DSP 1.10.3 MNT 1.10.3 CAB 1.9.2 GRH 1.9.3 CGO 1.9.3
review
Communication system ORG 4.2.1 FLT 1.4.1 DSP 1.4.1 MNT 1.5.1 CAB 1.3.1 GRH 1.3.1 CGO 1.3.1 SEC 1.4.1
SMS Training ORG 4.3.1 FLT 2.5.1 DSP 2.5.1 MNT 1.12.6 CAB 2.4.1 GRH 2.3.1 CGO 2.3.1
Table 1.3 ORG SMS ISARPs which do not have additional assessment links
ORG 1.1.2 ORG 1.1.4 ORG 1.2.1 ORG 1.2.2 ORG 1.4.1 ORG 1.7.1 ORG 1.7.4 ORG 2.5.4
ORG 3.1.5 ORG 3.5.1 ORG 3.5.2 ORG 4.1.1 ORG 4.1.3
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Table 1.4 Non-SMS ORG ISARPs that are repeated in other disciplines: refer to IAH - Procedures & Guidance for the methodology of
assessing these standards
Management system ORG 1.1.1 FLT 1.1.1 DSP 1.1.1 MNT 1.1.1 CAB 1.1.1 GRH 1.1.1 CGO 1.1.1 -----
Nominated managers ORG 1.1.3 FLT 1.1.2 ----- MNT 1.1.3 CAB 1.1.2 GRH 1.1.2 CGO 1.1.2 SEC 1.1.2
Delegation of duties within the ORG 1.3.2 FLT 1.3.3 DSP 1.3.2A MNT 1.2.2 CAB 1.2.2 GRH 1.2.2 CGO 1.2.2 SEC 1.3.2
management system
Liaison with regulatory ORG 1.3.3 FLT 1.3.4 DSP 1.3.3 MNT 1.2.3 CAB 1.2.3 ----- ----- SEC 1.3.3
authorities/OEM
Existence of facilities, ORG 1.5.2 FLT 1.5.1 DSP 1.5.1 MNT 1.4.1 CAB 1.4.1 GRH 1.4.1 CGO 1.4.1 -----
workspace, equipment
Hiring/selection of ORG 1.5.3 FLT 1.5.2 DSP 1.5.2 MNT 1.4.2 CAB 1.4.2 GRH 1.4.2 CGO 1.4.2 -----
management/non-
management personnel
Service provider selection ORG 1.6.1 FLT 1.11.1A DSP 1.11.1A MNT CAB 1.10.1A GRH CGO SEC 1.11.1A
process 1.11.1A 1.10.1A 1.10.1A
Contract or agreement with ORG 1.6.2 FLT 1.11.1B DSP 1.11.1B MNT 1.11.2 CAB 1.10.1B GRH CGO SEC 1.11.1B
external service providers 1.10.1B 1.10.1B
Audit planning process ORG 2.1.5 FLT 1.10.2 DSP 1.10.2 MNT 1.10.5 CAB 1.9.4 GRH 1.9.4 CGO 1.9.4 SEC 1.10.3B
Process for addressing findings ORG 2.1.7 FLT 1.10.4 DSP 1.10.4 MNT 1.10.2 CAB 1.9.3 GRH 1.9.2 CGO 1.9.2 SEC 1.10.2
Process to monitor external ORG 2.2.1 FLT 1.11.2 DSP 1.11.2 MNT 1.11.7 CAB 1.10.2 GRH 1.10.2 CGO 1.10.2 SEC 1.11.2
service providers
Auditing external service ORG 2.2.2 FLT 1.11.5 DSP 1.11.5 MNT 1.11.8 CAB 1.10.3 GRH 1.10.3 CGO 1.10.3 -----
providers
Acquired operational products ORG 2.3.1 FLT 1.11.3 DSP 1.11.3 ----- CAB 1.10.4 GRH 1.10.4 ----- -----
meet technical requirements
Documentation management ORG 2.5.1 FLT 1.6.1 DSP 1.6.3 MNT 1.6.3 CAB 1.5.3 GRH 1.5.3 CGO 1.5.3 SEC 1.6.3
system
Record management system ORG 2.6.1 FLT 1.8.1 DSP 1.8.1 MNT 1.8.1 CAB 1.7.1 GRH 1.7.1 CGO 1.7.1 SEC 1.8.1
Electronic records back up ORG 2.6.2 FLT 1.8.3 DSP 1.8.3 MNT 1.8.2 CAB 1.7.2 GRH 1.7.2 CGO 1.7.2 SEC 1.8.2
system
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Table 1.5 SMS ISARPs that are Recommended Practices. The ORG SMS ISARP must be assessed as a non-conformity if any other
ISARP in the same line is a non-conformity. This table (5) does not link to any other table (1-4).
Confidential safety reporting ORG 3.1.3 FLT 1.12.4 DSP 1.12.4 MNT 1.12.4 CAB 1.11.4 GRH 1.11.4 CGO 1.11.4 -----
system
Safety data analysis to predict ORG 3.2.2 ----- ----- ----- ----- ----- -----
future risks
Service provider personnel ORG 4.3.2 FLT 2.5.2 DSP 2.5.2 MNT 1.12.7 CAB 2.4.2 GRH 2.3.2 CGO 2.3.2
trained for SMS duties
Table 1.6 ORG Flight Data Analysis (FDA) ISARPs. ORG 3.3.1 must be assessed as non-conformity if any other ISARP in the same line
is a non-conformity.
Flight data analysis (FDA) ORG 3.3.1 ORG 3.3.3 ORG 3.3.4 ORG 3.3.5
Section 2 Intentionally Open
Section 3 Auditing Effectiveness
Table 3.1 Overall Control Auditing Effectiveness ISARP: this must be assessed as a non-conformity if any other ISARP in Tables 3.2
have missing effectiveness criteria
ORG 4.4.1
Table 3.2 ORG Auditing Effectiveness ISARPs where effectiveness criteria must be assessed as not present if any other ISARP in the
same line has the corresponding effectiveness criteria not in place
Risk Assessment & Mitigation ORG 3.2.1 FLT 1.12.2 DSP 1.12.2 MNT 1.12.2 CAB 1.11.2 GRH 1.11.2 CGO 1.11.2
program
Change Management ORG 3.1.5
Auditing Other Operators ORG 2.2.3
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Section 4 Interlinked ISARPs
Aircraft Electronic Navigation Data Capabilities
1. Primary Requirements
FLT 3.5.2 DSP 1.11.4 MNT 2.10.1
Aircraft with more than 19 Passenger Seats
1. Primary Requirements
DSP 3.5.2 DSP 3.5.3 MNT 1.9.1 Table 4.11 (vii)
Aircraft with Three or More Engines
1. Primary Requirements
DSP 4.1.2 (ii) DSP 4.2.3
Aircraft Technical Log (ATL)
1. Primary Requirements
FLT 3.5.1 (i) FLT 3.8.1 FLT 3.8.2 MNT 3.2.1 Table 4.6 MNT 3.2.2
Aircraft Tracking
1. Primary Requirements
DSP 3.5.1 DSP 3.5.2 DSP 3.5.3
2. Associated Requirements
DSP 1.3.6 DSP 1.8.4 Table 3.4 (xix)
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Alternate Airports
1. Primary Requirement
FLT 3.11.5 DSP 4.1.4 DSP 3.2.9C
2. Fuel Planning for Alternates
FLT 3.14.15 DSP 4.3.7 DSP 4.3.8 DSP 4.3.13
3. En Route Alternate Airports
FLT 3.7.8 FLT 3.11.10 FLT 4.1.3 FLT 4.2.3
DSP 3.6.5B DSP 4.2.2 DSP 4.2.3 DSP 4.5.1 DSP 4.5.2
DSP 4.5.3 DSP 4.5.4 DSP 4.5.5
4. Alternate Airports (Takeoff Alternate)
DSP 4.1.1 DSP 4.1.2
5. Alternate Airports (Second Destination Alternate)
DSP 4.1.5 DSP 4.3.9
6. Alternate Airports (No Alternate)
FLT 3.7.9 DSP 4.1.4 DSP 4.1.7 DSP 4.3.10 DSP 4.3.11
7. Alternate Airports (Associated & General Requirements)
FLT 1.6.6 Table 2.1 (vii) (c) FLT 1.7.1 Table 2.2 (vi)(h) FLT 3.11.68 FLT 4.1.1
DSP 3.2.9B DSP 3.6.5A DSP 3.6.5B DSP 4.5.3
Anti/De Icing
1. Primary Requirements
FLT 3.9.6 DSP 3.4.1 DSP 3.4.3 GRH 4.2.1 GRH 4.2.2
GRH 4.2.3 GRH 4.2.4 GRH 4.2.5
2. Associated Requirements
FLT 2.2.16A FLT 3.15.2 FLT 4.1.2 (xii) DSP 1.5.5 Table 3.5 (xxiv) DSP 1.5.7 Table 3.5 (xxiv)
DSP 1.7.1 Table 3.2 (v) DSP 2.1.1 Table 3.5 (xxiv) DSP 2.2.2 Table 3.5 (xxiv) DSP 2.3.1 Table 3.5 (xxiv) GRH 2.2.3
GRH 2.2.6
3. Anti/De Icing (Reverse Requirement)
FLT 3.9.7
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Cabin Crew More than One Cabin Crew Member
1. Primary Requirements
CAB 2.2.9 CAB 2.2.13 CAB 2.3.3 CAB 3.1.2
Cargo Assessment Categories
All ISARPS starting with: (NOTE: see Dangerous Goods section for Operators not carrying DG (Reverse Requirement))
1. “If the Operator transports revenue cargo, ...…”
CGO 1.1.1 CGO 1.1.2 CGO 1.2.1 CGO 1.2.2 CGO 1.3.1
CGO 1.4.1 CGO 1.4.2 CGO 1.5.1 CGO 1.5.3 CGO 1.7.1
CGO 1.7.2 CGO 1.11.1 CGO 1.11.2 CGO 1.11.3 CGO 1.11.4
CGO 1.11.5 CGO 2.2.4 CGO 3.1.4 CGO 3.2.11 CGO 3.7.1
CGO 3.7.2
2. “If the Operator transports cargo, ...…”
GRH 3.4.6 GRH 3.7.4
CGO 1.6.1 CGO 1.6.3 CGO 1.6.4 CGO 1.9.1
CGO 1.9.2 CGO 1.9.3 CGO 1.9.4 CGO 1.10.1B CGO 1.10.2
CGO 1.10.3 CGO 2.1.1 CGO 2.1.2 CGO 2.1.4 CGO 2.1.5
CGO 2.1.6 CGO 2.2.2 - CGO 2.3.1 CGO 3.1.1
CGO 3.1.3 CGO 3.2.17 CGO 3.2.18 CGO 3.5.1 CGO 3.5.2
- CGO 3.7.4 CGO 3.7.6 CGO 3.7.7 SEC 3.7.1
3. “If the Operator transports dangerous goods as cargo, ...…”
CGO 1.6.2 CGO 2.2.1 CGO 2.2.3 CGO 3.2.1 CGO 3.2.2
CGO 3.2.3 CGO 3.2.4 CGO 3.2.5 CGO 3.2.6 CGO 3.2.8
CGO 3.2.9 CGO 3.2.10 CGO 3.2.12 CGO 3.2.13 (utilizing CGO 3.2.14
cargo aircraft ...)
4. “(Reverse Requirement) If the Operator conducts passenger flights, but does NOT transport revenue cargo, non-revenue cargo
and/or mail, …..”
GRH 3.4.13
5. “(Reverse Requirement) If the Operator transports revenue or non-revenue cargo, and does NOT transport dangerous goods,…..”
FLT 2.2.13 FLT 3.9.9 GRH 1.6.5 CGO 1.6.3
CGO 2.2.2
Edition 16 Revision 1, 2 February 2024
14
Tables and Mandatory Observations
Carriage of Weapons Onboard
1. Primary Requirements
FLT 3.9.4 GRH 2.2.4 Table 6.4 (xi) GRH 3.7.5 SEC 3.3.1 SEC 3.3.3
2. Prevention of Unauthorized Weapons Onboard
CAB 3.4.15 SEC 2.1.5 (ii) SEC 3.1.3
Circling Approaches
1. Primary Requirements
FLT 3.11.65 (iii) FLT 3.11.69
Commence or Continue beyond
1. Fuel related
FLT 3.7.2
2. Operating Conditions related
FLT 3.7.9 DSP 3.2.8A DSP 3.2.8B DSP 3.2.9B
DSP 3.6.5A DSP 4.1.7 3DSP 4.2.2 DSP 4.2.
3. Weather related
FLT 3.9.6 (ii) FLT 3.11.58 FLT 3.11.65 FLT 3.11.62 FLT 3.11.63
FLT 3.11.67
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Crew Resource Management (CRM)
1. Primary Requirements
FLT 2.2.14 FLT 2.2.30 FLT 2.2.31 (iii) CAB 2.2.8
2. Associated Requirements
FLT 1.7.1 Table 2.2 (vii), (d) FLT 1.8.2 (i) Table 2.3 (xi) FLT 2.1.10 Table 2.2 (vii), FLT 2.1.1B Table 2.6 (ii), FLT 3.4.1 Table 2.3 (xi)
(d) (iii), (viii), (a), (b)
DSP 1.5.7 Table 3.5 (ix) DSP 1.7.1 Table 3.2 (vii), DSP 2.2.2 Table 3.5 (ix) DSP 2.3.1 Table 3.5 (ix) CAB 1.6.1 Table 5.1 (vii) (f)
(d)
CAB 2.1.1B Table 5.2 (ii) CAB 2.1.1B Table 5.2 (iii)
3. Joint Training - FLT and CAB
FLT 2.2.9 CAB 2.2.10
4. Joint Training - FLT and DSP
FLT 2.2.15 DSP 2.4.1
Edition 16 Revision 1, 2 February 2024
16
Tables and Mandatory Observations
Dangerous Goods
1. Primary Requirements
FLT 2.2.12 FLT 2.2.24 FLT 3.9.8 DSP 2.2.4 DSP 3.7.3
CAB 2.2.7 GRH 1.6.3 GRH 1.6.4 GRH 2.1.1 ii)
GRH 2.2.1 GRH 3.3.4 GRH 3.3.7 GRH 3.3.8 GRH 3.4.2
GRH 3.4.3 GRH 3.4.4 GRH 3.4.5 GRH 3.4.6 GRH 3.4.10
GRH 3.4.11 GRH 3.6.5 CGO 1.6.2 CGO 2.2.1 CGO 2.2.3
CGO 3.2.1 CGO 3.2.2 CGO 3.2.3 CGO 3.2.4
CGO 3.2.5 CGO 3.2.6 CGO 3.2.8 CGO 3.2.9 CGO 3.2.10
CGO 3.2.11 CGO 3.2.12 CGO 3.2.13 CGO 3.2.14 CGO 3.2.17
CGO 3.2.18
2. Associated Requirements
ORG 1.7.6
FLT 1.2.1 (vii) (i) FLT 1.4.2 (vii) FLT 1.6.6 Table 2.1 (x) FLT 1.7.1 Table 2.2 (ix) FLT 3.4.1 Table 2.3 (xii)
DSP 1.5.5 (ii) Table 3.5 (x) DSP 1.5.7 (ii) Table 3.5 (x) DSP 1.7.1 Table 3.2 (ix) DSP 2.2.2 Table 3.5 (x) DSP 2.3.1 Table 3.5 (x)
CAB 1.6.1 Table 5.1 (iii) CAB 1.6.1 Table 5.1 (v) CAB 1.6.1 Table 5.1 (vii) GRH 1.6.6 GRH 1.6.7
GRH 1.6.8 GRH 2.2.4 Table 6.4 (viii) & GRH 3.1.1 GRH 3.3.1 (iii)
(xvi)
CGO 1.6.1 Table 7.1 (ii) CGO 1.6.1 Table 7.1 (iii) CGO 3.1.4
3. Reverse Requirements
FLT 2.2.13 FLT 3.9.9 GRH 1.6.5 GRH 2.2.2 GRH 3.1.2
CGO 1.6.3 CGO 2.2.2
Designated Common Language
1. Primary Requirements
FLT 1.5.3 (vii) FLT 1.7.2 FLT 3.1.1 FLT 3.1.2
CAB 1.6.6 CAB 3.1.3
2. Associated Requirements
FLT 2.2.19
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Electronic Databases
1. Primary Requirements
ORG 2.4.2 ORG 2.4.1
Emergency Equipment
1. Emergency Equipment
FLT 2.2.8 FLT 3.8.7B FLT 3.8.9 FLT 3.8.10
CAB 2.1.5 CAB 2.2.4
2. Associated Requirements
DSP 3.7.1 MNT 2.1.1 CAB 3.4.12
Escape Slides
1. Primary Requirements
FLT 3.13.11 CAB 2.2.5 CAB 3.2.4
2. Associated Requirements
FLT 3.13.3 (iii) FLT 3.13.4 (v) CAB 3.3.3 (iii)
Extended Diversion Time Operations (EDTO)
1. Primary Requirements
FLT 3.11.10 DSP 4.1.2 (iii) DSP 4.3.13 (i) DSP 4.5.1 DSP 4.5.2
DSP 4.5.3 DSP 4.5.4
MNT 2.8.2 MNT 2.8.2 Table 4.5
2. Associated Requirements
FLT 1.2.1 (vii) e) FLT 1.8.2 Table 2.3 (ii) FLT 3.4.1 Table 2.3 (ii) FLT 4.2.2 (viii)
DSP 1.5.5 (ii) Table 3.5(viii) DSP 1.5.7 (ii) Table 3.5(viii) DSP 2.2.2 Table 3.5(viii) DSP 2.3.1 Table 3.5(viii)
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Flight and Cabin Crew Training AQP/ATQP/EBT
1. Primary Requirements
FLT 2.1.1A (vii) FLT 2.1.1B CAB 2.1.1A (vi) CAB 2.1.1B
FLT 2.1.1B Tables 2.6 - 2.8 CAB 2.1.1B Tables 5.2 -
5.3
2. Associated Requirements
FLT 2.2.8 FLT 2.2.9 FLT 2.2.11 FLT 2.2.12 FLT 2.2.13
FLT 2.2.14 FLT 2.2.16A FLT 2.2.16B FLT 2.2.17
FLT 2.2.26 FLT 2.2.27 FLT 2.2.30 FLT 2.2.31 FLT 2.2.32
FLT 2.2.33 FLT 2.2.34 FLT 2.2.35 FLT 2.2.37 FLT 2.2.40
FLT 2.2.42 FLT 2.2.43 FLT 2.3.1 (iv) FLT 2.3.2 FLT 2.3.4
FLT 2.3.6 FLT 2.4.1 FLT 2.4.3 CAB 2.1.3 CAB 2.1.4
CAB 2.2.2 CAB 2.2.3 CAB 2.2.4 CAB 2.2.5 CAB 2.2.6
CAB 2.2.8 CAB 2.2.9 CAB 2.2.10 CAB 2.2.11 CAB 2.2.12
CAB 2.3.3 CAB 2.3.4
Fatigue Risk Management System (FRMS)
1. Primary Requirements
FLT 3.4.3A FLT 3.4.3B FLT 3.4.3C CAB 3.1.4A CAB 3.1.4B
CAB 3.1.4C
Flight and Cabin Crew Duty Time Limits
1. Primary Requirements
FLT 3.4.2 FLT 3.4.3A FLT 3.4.4 CAB 3.1.5 CAB 3.1.6
2. Associated Requirements
FLT 3.3.1 FLT 1.8.2 Table 2.3 (xiv) CAB 1.6.1 Table 5.1 (viii)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Flight Deck Door (Strengthened and Conventional)
1. Primary Requirements
FLT 3.13.16 FLT 3.13.17 FLT 3.13.18 MNT 1.9.1 Table 4.11 (xxvi) MNT 1.9.2 Table 4.14 (iv)
CAB 3.3.2
2. Reverse Requirements
FLT 3.13.19
Flight Documentation Onboard Library
1. Primary Requirements
FLT 1.6.1 FLT 1.6.6 Table 2.1 FLT 3.9.8
Flight Operations Assistant (FOA)
1. Primary Requirements
DSP 1.3.2B DSP 1.3.7 DSP 1.5.7 DSP 1.7.4
DSP 1.8.6 DSP 2.1.2 DSP 2.1.7 DSP 2.2.2 DSP 2.2.4 (carriage of DG)
DSP 2.3.1 DSP 3.2.2 DSP 3.2.4 DSP 3.2.7 DSP 3.6.1
DSP 3.7.2 DSP 3.7.3
2. Associated Requirements
FLT 1.7.1 Table 2.2 (i) c) FLT 2.1.10 Table 2.2 (i) (c) DSP 1.3.1B (iii) DSP 1.3.5 (ii) (c) DSP 1.3.5 Table 3.1
DSP 1.5.7 (ii) Table 3.5 DSP 1.8.2 DSP 2.1.1 Table 3.1 DSP 2.2.2 Table 3.5 DSP 2.3.1 Table 3.5
GRH 3.3.8
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Flight Operations Officer (FOO)
1. Primary Requirements
FLT 2.2.15 DSP 1.3.4 (i) DSP 1.3.5 DSP 1.3.6 DSP 1.3.7
DSP 1.5.4 DSP 1.5.5 DSP 1.5.6 DSP 1.5.7 DSP 1.5.9
DSP 1.7.4 DSP 1.8.6 DSP 1.8.8 DSP 1.8.9 DSP 2.1.2
DSP 2.1.7 DSP 2.2.2 DSP 2.2.3 DSP 2.2.4 (carriage of DG) DSP 2.3.1
DSP 2.3.3 DSP 2.3.4 DSP 2.4.1 DSP 3.2.2 DSP 3.2.4
DSP 3.2.5 (ii) DSP 3.2.6 DSP 3.2.7 DSP 3.6.1 DSP 3.7.2
DSP 3.7.3 DSP 4.3.14 DSP 4.3.16
2. Associated Requirements
FLT 1.7.1 Table 2.2 (i) c) FLT 2.1.10 Table 2.2 (vi) (g) DSP 1.3.1B DSP 1.3.2B DSP 1.3.5 Table 3.1
DSP 1.5.5 (ii) Table 3.5 DSP 1.5.7 (ii) Table 3.5 DSP 1.7.1 Table 3.2 (vi) (d) DSP 1.8.2 DSP 2.1.1 Table 3.1
DSP 2.1.1 Table 3.5 DSP 2.2.2 Table 3.5 DSP 2.3.1 Table 3.5 GRH 3.3.8
Licensed Flight Operations Officer (FOO)
1. Primary Requirements
DSP 1.5.4 DSP 1.8.9
Fuel Planning
1. Primary Requirements
DSP 4.3.1 DSP 4.3.2 DSP 4.3.5 DSP 4.3.6 DSP 4.3.7
DSP 4.3.8 DSP 4.3.9 DSP 4.3.10 DSP 4.3.11 DSP 4.3.12
DSP 4.3.13 DSP 4.3.14 DSP 4.3.16
2. Associated Requirements
FLT 2.2.10 iv) FLT 3.7.1 FLT 3.7.2 FLT 3.14.15 FLT 3.14.16
FLT 3.14.17 FLT 4.2.2 (vi)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Fueling Operations with Passengers/Crew Onboard
1. Primary Requirements
FLT 3.9.2 CAB 3.2.2 GRH 4.1.2 GRH 4.1.5
GPWS
1. Primary Requirements
FLT 1.11.4B FLT 3.14.9 MNT 1.9.1 Table 4.11 (xii) FLT 4.2.7
2. Associated Requirement
FLT 1.8.2 Table 2.3 (iii) FLT 2.2.33 FLT 2.2.38 (ii) FLT 3.4.1 Table 2.3 (iii)
Human Factors/Performance
1. Primary Requirements
FLT 1.12.4 FLT 2.1.35 (i) (d) FLT 2.2.9 FLT 2.2.14 FLT 2.2.15
FLT 3.4.2 DSP 2.2.3 DSP 2.4.1 MNT 1.3.2 MNT 1.12.4
MNT 4.5.1 CAB 1.11.4 CAB 2.2.8 CAB 2.2.10
GRH 1.11.4 GRH 2.1.2 CGO 1.11.4 CGO 2.1.2
2. Associated Requirements
ORG 3.1.3 FLT 1.7.1 Table 2.2 (vii) d) FLT 1.7.4 (i) FLT 1.8.2 (i) Table 2.3 (xi)
FLT 2.1.10 Table 2.2 (vii) (d) FLT 3.4.1 (i) Table 2.3 (xi) DSP 1.5.7 Table 3.5 (ix) DSP 1.7.1 Table 3.2 (vii) (d) DSP 1.12.4
MNT 1.7.1 CAB 1.6.1 Table 5.1 (vii) (f) CAB 3.1.7
Instrument Flight Rules (IFR)
1. Primary Requirements
FLT 3.10.1 DSP 3.2.9B
2. Associated Requirements
DSP 1.7.1 Table 3.2 (i) (c)
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
International Operations
1. Primary Requirements
FLT 3.3.5 FLT 3.13.18
DSP 3.7.1 GRH 3.7.2 GRH 3.7.3 CGO 3.2.9 CGO 3.7.7
2. ISARPS Associated with the Security of International Flights
SEC 3.4.1 (i) SEC 3.6.1 GRH 3.7.7 SEC 3.6.6
GRH 3.7.8 SEC 3.6.10
Line Qualifications/Evaluations
1. Primary Requirements Flight Crew
FLT 2.3.1 FLT 2.3.3 FLT 2.4.1
2. Associated Requirements
FLT 3.3.10 (ii)
3. Primary Requirements Dispatch Personnel
DSP 2.3.1
4. Primary Requirements Cabin Crew
CAB 2.3.1 CAB 2.3.2 CAB 2.3.3 CAB 2.3.4
Live Animals and/or Perishable Cargo Shipments
1. Primary Requirements
CGO 3.1.4 CGO 3.3.1 CGO 3.3.2 CGO 3.3.3 CGO 3.3.4
GRH 3.4.16
2. Associated Requirements
CGO 1.6.1 Table 7.1 (iii)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Long-Range and Over-water Flights
1. Long-Range Over-Water Flight (Primary Requirements)
FLT 2.4.1 Table 2.5 (v) DSP 1.4.2 (iv) DSP 1.7.1 Table 3.2 (vi) (f) DSP 4.1.5 (iv) MNT 1.9.1 Table 4.11 (xx) &
(xxi)
2. Long-Range Over-Water Flight (Associated Requirements)
FLT 3.10.5 (i) (a)
Routes over Difficult Terrain and/or into Special Airports
1. Primary Requirements
FLT 2.4.1 FLT 3.3.10
2. Associated Requirements
FLT 3.4.1 Table 2.3 (ix) FLT 4.2.2 (xii) DSP 1.5.5 Table 3.5 (xvii)
Low Visibility Operations
1. Primary Requirements
FLT 2.2.34 FLT 3.3.3 FLT 3.11.9
2. Associated Requirements
FLT 1.2.1 (vii) (a) and (b) FLT 3.6.4
Multi Type/Variant Crew Qualifications
1. Primary Requirements
FLT 2.4.3 FLT 3.3.7 FLT 3.4.6 CAB 2.1.5
2. Associated Requirements
FLT 3.7.10 DSP 4.3.16
Operations with or without Cabin Crew
1. Primary Requirements
FLT 3.8.8 FLT 3.9.3 CAB 3.4.2 CAB 3.4.5 CAB 3.4.6
CAB 3.4.8 CAB 4.2.1 MNT 1.9.1 Table 4.11 (iii)
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Operations with Supernumeraries
1. Primary Requirements
FLT 1.3.10 FLT 2.2.42 FLT 2.2.44 FLT 3.8.8 FLT 3.8.10
FLT 3.13.4 FLT 3.13.6 FLT 3.13.8 FLT 3.13.12 FLT 3.13.13
FLT 3.13.14 FLT 3.14.5 SEC 3.4.2
2. Associated Requirements
FLT 2.2.8 (ii) MNT 1.9.1 Table 4.11 (xvi)
& (xvii)
Performance Calculations
1. Primary Requirements
FLT 3.11.68 FLT 4.1.1 FLT 4.1.2 FLT 4.1.3
Receiving Process
1. Primary Requirements
MNT 4.5.6 MNT 4.6.5 MNT 4.9.1 Table 4.9 (xi)
Re-Dispatch/Reduced Contingency Fuel Flight Planning
1. Primary Requirements
DSP 3.2.9B (ii) DSP 4.3.6 DSP 4.3.7 (iv)
2. Associated Requirements
DSP 4.1.4
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Screening/Security Controls for Passenger Flights
1. Primary Requirements
SEC 3.4.1 SEC 3.4.2 SEC 3.4.3 SEC 3.4.4
2. Associated Requirements
SEC 1.5.3 SEC 1.11.4 SEC 2.1.1 SEC 3.4.5 SEC 3.4.7
SEC 3.8.1 GRH 3.7.10
3. Associated Requirements if the Operator controls or manages...
SEC 4.3.1 SEC 2.1.5 SEC 3.9.2
Screening Requirements for Domestic Passenger Flights
1. Primary Requirements
SEC 3.4.1 SEC 3.6.2 GRH 3.7.11
Screening Requirements for Baggage and Cargo
1. Primary Requirements
CGO 3.7.2 CGO 3.7.4 CGO 3.7.6 CGO 3.7.7 SEC 3.6.1
SEC 3.6.2 SEC 3.6.3 SEC 3.6.6 SEC 3.6.10 SEC 3.6.11
SEC 3.7.1
2. Associated Requirements
GRH 3.7.4
Security Training for Crew
1. Primary Requirements
FLT 2.2.42 CAB 2.2.12 SEC 2.1.1 SEC 2.1.4
2. Associated Requirements
FLT 1.8.2 Table 2.3 (xiii) SEC 2.1.2 SEC 2.1.6 SEC 2.1.7
Edition 16 Revision 1, 2 February 2024
26
Tables and Mandatory Observations
Shared Responsibility System for Ops Control of Flights
1. Primary Requirements
FLT 2.2.15 DSP 2.4.1 DSP 3.2.5 (iii) DSP 3.2.6 DSP 3.6.1
2. Associated Requirements
DSP 1.3.4 (i), (ii) DSP 1.3.5 (i) DSP 4.3.14
Special Navigation Procedures
1. RVSM - Primary Requirements
FLT 2.2.18 FLT 3.11.8A MNT 2.11.1
2. RVSM - Associated Requirements
FLT 1.2.1 (vii) (f) FLT 3.4.1 Table 2.3 (ii) FLT 3.11.32 (ii) (c) FLT 4.3.1 (iii)
3. MNPS - Primary Requirements
FLT 2.2.18 FLT 2.4.2 FLT 3.11.11 FLT 4.3.1
4. MNPS - Associated Requirements
FLT 1.2.1 (vii) (g)
5. PBN/RNP/RNAV - Primary Requirements
FLT 2.2.18 FLT 3.11.1 FLT 3.11.8B FLT 4.3.1
6. PBN/RNP/RNAV - Associated Requirements
FLT 1.2.1 (vii) h) FLT 3.11.2 FLT 3.4.1 Table 2.3 (iii)
7. AMU - Primary Requirements
FLT 2.4.2 FLT 3.11.11
8. PBCS - Primary Requirements
FLT 4.3.1 FLT 3.11.8C
9. PBCS - Associated Requirements
FLT 3.4.1 Table 2.3 (iii)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Supplemental Oxygen
1. Primary Requirements
FLT 3.11.49 FLT 4.3.5 MNT 1.9.1 Table 4.11(i) & DSP 4.4.1 CAB 1.6.1 Table 5.1 (iv) &
(ii) (vii)
CAB 4.2.24 Table 5.4 (xii) CAB 3.4.12 CAB 3.4.13 CAB 3.4.14
2. Associated Requirements
FLT 1.7.1 Table 2.2 (vi) (e) DSP 1.7.1 Table 3.2 (vi) (g)
CAB 2.2.5
Training Flights
1. Primary Requirements
FLT 2.1.12 (iv) FLT 2.1.35 (i) (g) FLT 2.2.38 FLT 2.2.39 FLT 2.2.41
2. Reverse Requirements
FLT 2.1.47
Unit Load Devices (ULDs)
1. Primary Requirements
CGO 1.6.4 CGO 3.2.5 CGO 3.2.12 CGO 3.5.1 CGO 3.5.2
2. Associated Requirements
MNT 1.9.1 Table 4.11 (xxiv) GRH 2.2.4 Table 6.3 (ii)(b) GRH 3.3.4 (x) GRH 3.4.14
CGO 1.6.1 Table 7.1 (iv) CGO 2.2.3 CGO 3.2.4 CGO 3.2.13 (ii)
Use of Pilot Flight Crew Members that have Attained 65 Years of Age
1. Primary Requirements
FLT 3.3.5 FLT 3.4.1 - Table 2.3 (i)
Edition 16 Revision 1, 2 February 2024
28
Tables and Mandatory Observations
VFR
1. Primary Requirements
FLT 3.10.2 DSP 3.2.9A
Volcanic Ash
1. Primary Requirements
FLT 2.2.16B FLT 3.11.38 (v)
Section 5 ISARPs Containing the Parallel Conformity Option
ISARP Number Subject Date of Expiry
DSP 4.2.3 Second Engine Failure on Planes with >3 31 Aug 2023
Engines
Section 6 ISARPs Containing the Active Implementation Option
ISARP Number Subject Projected Date for Full Conformance
N/A
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IOSA Auditor Handbook
INTENTIONALLY LEFT BLANK
Edition 16 Revision 1, 2 February 2024
30
Tables and Mandatory Observations
Section 7 Mandatory Observations
MO-1-FLT: Line Flight Operations
Applicability: The following group of checklists are intended to be used for the observation of flight crew line
activities, procedures, flight deck systems/equipment; such observation includes interviews of flight crew and
other relevant flight operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
The checklists contain a listing of ISARPs that are relevant to line flight operations. It is recommended that
these checklists be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of line flight operations (it typically will not be possible to accomplish all listed observations).
Flight Preparation
Focus of Observation/Examination Observed ISARPs Notes/Comments
Preflight preparation duties/responsibilities Yes No FLT 3.5.1
Accessibility/use of ATS flight plan during flight
Yes No FLT 3.7.5
preparation
Accessibility/use OFP; accepted by PIC, verifi-
cation of consistency between OFP and ATS FLT 3.7.6
Yes No
Flight Plan/data entered into navigation system FLT 3.7.7
(FMS); en route fuel monitoring/tracking
Availability/use of taxi/takeoff/climb/landing
Yes No FLT 4.1.1
performance information/data
Determination of relevant aircraft performance
Yes No FLT 4.1.2
factors
Determination of en route aircraft engine-out
Yes No FLT 4.1.3
performance
Determination of relevant airport operational
Yes No FLT 3.6.2
requirements
Determination of relevant airport RVR
Yes No FLT 3.6.4
requirements/associated limitations
Determination of relevant approach/landing RVR
Yes No FLT 3.6.5
requirements*
Determination of minimum dispatch/departure fuel Yes No FLT 3.7.1
Determination of safe usable fuel prior to flight Yes No FLT 3.7.2
Identification of en route alternate airports Yes No FLT 3.7.8
Calculation/use of PSR (isolated airport
Yes No FLT 3.7.9
operations)
Flight crew fuel state awareness* Yes No FLT 3.7.10
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Flight Deck Systems/Documentation
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight deck instrumentation/
Yes No FLT 4.3.1
navigation/communication systems
OM crew duties/responsibilities published in
Yes No FLT 1.7.2
designated common language(s)
Content/accessibility of onboard library (could be
Yes No FLT 1.6.6
in EFB)
Use of EFB systems/devices Yes No FLT 3.5.3
* Recommended Practice
Preflight Procedures/Activities
Focus of Observation/Examination Observed ISARPs Notes/Comments
Use/application of ATL/CDL/MEL; entry of FLT 3.8.1
Yes No
information in accordance with OM FLT 3.8.2
PIC option to reject aircraft for airworthiness/
Yes No FLT 3.8.3
maintenance issues
FLT 3.8.6
Aircraft exterior inspection; safety-critical areas Yes No
FLT 3.8.7A
Flight deck emergency equipment/systems
Yes No FLT 3.8.7B
inspection
Cabin emergency equipment/systems inspection Yes No FLT 3.8.8
Preflight inspection of cargo/supernumerary com-
partment or, if applicable, passenger cabin (cargo Yes No FLT 3.8.9
aircraft only)
Flight crew preflight navigation database vali-
Yes No FLT 3.5.2
dation
Coordination for potential cabin evacuation FLT 3.9.2
Flight crew preparation/acceptance of load sheet Yes No FLT 3.7.3
Flight crew notification of onboard weapons Yes No FLT 3.9.4
Operations in ground icing conditions; FLT 3.9.6
Yes No
de-/anti-icing procedures FLT 3.9.7
Notification/acceptance of onboard dangerous
Yes No FLT 3.9.8
goods
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Flight Crew Operations (applicable in more than one phase of flight)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight crew responsibilities/duties as defined Yes No FLT 1.3.8
Flight crew demonstrates familiarity with:
Duties/responsibilities;
Relevant state regulations;
Yes No FLT 2.2.7
Authorized operations;
Relevant sections of OM.
Flight crew demonstrates knowledge of areas,
routes, route segments, airports to be used in Yes No FLT 2.3.1
operations
PIC demonstrates responsibility for safety of
Yes No FLT 1.3.6
flight; ensures compliance with checklists
Designation of primary PIC (when flight crew
Yes No FLT 1.3.7
includes more than one qualified PIC)
Flight crew use/interpretation of OM and related FLT 1.7.1
Yes No
checklists FLT 1.7.4
FLT 2.2.19
Crew member use of designated common
Yes No FLT 3.1.1
language(s)
FLT 3.1.2
Flight crew compliance with seat belt/safety har-
Yes No FLT 3.12.2
ness requirements
Flight deck jump seat occupancy Yes No FLT 3.13.2
Control/role/use of supernumeraries Yes No FLT 1.3.10
FLT 2.2.14
Application of CRM/TEM principles/skills to flight
Yes No FLT 2.2.30
management
FLT 3.11.16
Terrain awareness procedures/maneuvers Yes No FLT 2.2.33
IFR flight plan/clearance; IFR operations Yes No FLT 3.10.1
Application of flight crew task sharing/prioritization Yes No FLT 3.11.18
Flight crew crosscheck/confirmation when per-
Yes No FLT 3.11.20
forming critical actions
Flight crew use of standardized verbal callouts Yes No FLT 3.11.21
Management of flight automation; use of level
Yes No FLT 3.11.22
appropriate for conditions
Procedures for transfer of aircraft control Yes No FLT 3.12.3
Adherence to sterile flight deck Yes No FLT 3.11.17
Procedures for flight crew members leaving duty
Yes No FLT 3.12.4
station
FLT 3.13.16
Flight deck entry door operation; procedures for
Yes No FLT 3.13.17
personnel entry, monitoring of area outside door
FLT 3.13.18
Prevention of unauthorized flight deck entry (no
Yes No FLT 3.13.19
flight deck entry door)
Flight/cabin crew communication/coordination Yes No FLT 3.13.3
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Flight Crew Operations (applicable in more than one phase of flight)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight/cabin crew safety announcements Yes No FLT 3.13.6
Flight/cabin crew notification prior to
Yes No FLT 3.13.8
takeoff/landing
Procedures for transport of passengers/
Yes No FLT 3.13.14
supernumeraries
Application of altitude awareness/actions in
Yes No FLT 3.11.28
accordance OM procedures
Visual vigilance for conflicting traffic Yes No FLT 3.11.3
Adherence to minimum altitudes Yes No FLT 3.11.4
ATC communications; use of standard
Yes No FLT 3.10.4
phraseology
English language proficiency in communication
Yes No FLT 2.2.20
with ATC
Use of oxygen masks/supplemental oxygen Yes No FLT 3.11.49
Conduct of departure/approach briefings that
include:
Aircraft technical status (unless previously
reviewed/briefed);
Yes No FLT 3.11.23
Normal/non-normal considerations;
When applicable, flight deck jump seat occu-
pant safety.
Determination of airport operating minima Yes No FLT 3.6.3
Determination of airport RVR requirements/
Yes No FLT 3.6.4
associated limitations
Conduct of low visibility operations Yes No FLT 3.11.9
Use/setting of barometric altimeter Yes No FLT 3.11.29
Barometric altimeters referenced to QNH for
Yes No FLT 3.11.30
takeoff/approach/landing
FLT 3.11.31
Barometric altimeter conversion/corrections* Yes No
FLT 3.11.32
Operations in proximity adverse
Yes No FLT 3.11.38
weather/environmental conditions
Wind shear awareness/avoidance/recovery Yes No FLT 3.11.39
Wake turbulence awareness/avoidance/recovery Yes No FLT 3.11.40
Compliance with aircraft operating limitations Yes No FLT 3.11.46
Compliance with wind component limitations Yes No FLT 3.11.47
Computation of relevant aircraft performance Yes No FLT 3.11.51
Runway incursion prevention/risk reduction Yes No FLT 3.12.7
Recording of required flight information Yes No FLT 3.2.1
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Taxi/Takeoff/Climb/Cruise Operations (as applicable to flight observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Determination of safe all-engine climb gradient* Yes No FLT 4.1.4
Compliance with turn-after-takeoff altitude
Yes No FLT 3.11.48
limitations
Partial VFR operations; obtaining/cancelling IFR
Yes No FLT 3.10.2
flight plan
Monitoring of radio frequencies Yes No FLT 3.10.5
Monitoring of navigation performance Yes No FLT 3.11.1
Verification of navigation accuracy Yes No FLT 3.11.2
Conduct of specialized navigation operations Yes No FLT 3.11.11
Conduct of RVSM operations Yes No FLT 3.11.8A
Conduct of PBN operations Yes No FLT 3.11.8B
Conduct of PBCS operations Yes No FLT 3.11.8C
Conduct of EDTO Yes No FLT 3.11.10
FLT 3.11.6
FLT 3.11.7
In-flight fuel management procedures Yes No FLT 3.14.15
FLT 3.14.16
FLT 3.14.17
Monitoring destination/alternate airport weather
Yes No FLT 3.11.5
conditions
Uncontrolled airspace/airport operations Yes No FLT 3.10.6
* Recommended Practice
Descent/Approach/Landing Operations (as applicable to flight observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Prohibition of flight crew transfer of duties below
Yes No FLT 3.12.5
10,000 ft
Compliance with descent rate restrictions at low
Yes No FLT 3.11.50A
altitudes
Limitation of vertical speed to maximum 1500 fpm
for last 1000 ft climbing/descending to an as- Yes No FLT 3.11.50B
signed altitude/flight level*
Limitation of the vertical speed of an aircraft to no
more than 1,500 fpm for the last 1,000 feet
Yes No FLT 3.11.50C
climbing or descending to an assigned altitude or
flight level*
Determination of conditions for approach/landing Yes No FLT 3.11.58
FLT 3.11.62
Adherence to approach/landing operating minima Yes No
FLT 3.11.63
Assessment of landing factors/computation of
Yes No FLT 3.11.68A
landing distance
Flight crew discontinuing the approach based on
Yes No FLT 3.11.68B
the runway surface condition information
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Descent/Approach/Landing Operations (as applicable to flight observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight crew reporting of the runway braking action Yes No FLT 3.15.5
Application of stabilized approach criteria Yes No FLT 3.11.59
Missed approach/go-around from unstabilized
Yes No FLT 3.11.60
approach
Landing in touchdown zone Yes No FLT 3.11.61
Visual approach operations Yes No FLT 3.11.64
Non-ILS approach operations Yes No FLT 3.11.65
Non-ILS approach operations; final segment
Yes No FLT 3.11.66
profile
ILS approach operations Yes No FLT 3.11.67
Circling approach operations Yes No FLT 3.11.69
* Recommended Practice
Non-Normal/Abnormal and Emergency Operations (as applicable to flight observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight-cabin crew communication during
Yes No FLT 3.13.5
non-normal/abnormal/emergency situations*
Communication procedures for abnormal/
Yes No FLT 3.14.11
emergency situations
Flight crew execution of normal/non-normal/
Yes No FLT 3.14.3
emergency procedures
Rejected takeoff procedures/considerations Yes No FLT 3.14.6
Engine fire/failure after V1 procedures Yes No FLT 3.14.7
TCAS/ACAS RA procedures Yes No FLT 3.14.8
GPWS/terrain alert/warning procedures Yes No FLT 3.14.9
Emergency descent procedure Yes No FLT 3.14.10
Circuit breaker re-set procedures Yes No FLT 3.14.14
Flight-cabin crew emergency evacuation
Yes No FLT 3.14.4
procedures (with cabin crew)
Flight crew emergency evacuation procedures
Yes No FLT 3.14.5
(without cabin crew)
Medical emergency procedures Yes No FLT 3.14.12
Flight crew incapacitation procedures Yes No FLT 3.14.13
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Passenger Operations Without Cabin Crew
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight crew communications with passengers/
Yes No FLT 3.13.4
supernumeraries
Flight crew preflight safety equipment briefing to
Yes No FLT 3.8.10
passengers/supernumeraries
Flight crew procedures for ensuring passenger/
supernumerary access to emergency oxygen (no Yes No FLT 3.13.12
cabin crew)
Flight crew acceptance/handling of passengers
Yes No FLT 3.9.3
that require special handling
Flight crew procedures for opening/closing and
Yes No FLT 3.13.11
arming/disarming of cabin access doors
Flight crew procedures for ensuring passengers/
supernumeraries seated/restrained (no cabin Yes No FLT 3.13.13
crew)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
MO-2-FLT: Flight Simulator Training Operations
Applicability: The following group of checklists are intended to be used for the observation of instructor/flight
crew training activities, procedures, simulator systems/equipment, facilities; such observation includes
interviews of instructor(s), flight crew and other relevant personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklists contain a listing of ISARPs that are relevant to flight simulator operations. It is recommended
that this checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of flight simulator operations (it typically will not be possible to accomplish all listed observations).
Flight Training Program Elements (in accordance with operator's training requirements)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Specified training resources meet required standards Yes No FLT 2.1.19
Simulator training consistent with Training Manual Yes No FLT 2.1.10
Training information provided to flight crew members
Yes No FLT 2.2.28
in preparation for an evaluation
Objectivity/no undue external interference in perform-
Yes No FLT 2.1.2
ance of training/evaluation
Training/evaluation reflects current policies/
Yes No FLT 2.1.3
procedures/aircraft modifications
Instructors/evaluators/line check airmen are
standardized, meet required qualification/performance Yes No FLT 2.1.20
standards
Instructor/evaluator demonstrates competence to ad-
Yes No FLT 2.1.35
minister flight training
Simulator configuration consistent with aircraft type Yes No FLT 2.1.45
Documented minimum simulator serviceability levels
Yes No FLT 2.1.46
for type of training/evaluation to be conducted
Training in application of CRM/TEM principles/skills to FLT 2.2.30
Yes No
flight management FLT 3.11.16
Use of authorized documents in training/evaluation Yes No FLT 2.1.14
Training/evaluation in performance of normal/
Yes No FLT 2.2.27
non-normal procedures/maneuvers
Training in aircraft upset prevention and recovery Yes No FLT 2.2.17
Simulators at level to support ZFTT Yes No FLT 2.1.47
Simulators are representative of aircraft flown and are
approved for the purpose of satisfying recency-of Yes No FLT 3.3.7
experience requirements
Training/evaluation in flight crew operation of aircraft
Yes No FLT 2.2.11
systems/limitations.
Training/evaluation in operations in adverse
Yes No FLT 2.2.16A
weather/environmental conditions
Training using LOS profile Yes No FLT 2.2.31
Training in normal/non-normal procedures/maneuvers Yes No FLT 2.2.26
Training/evaluation in wind shear avoidance/recovery
Yes No FLT 2.2.32
from predictive/actual wind shear
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Training in terrain awareness procedures/maneuvers Yes No FLT 2.2.33
Training in low visibility operations Yes No FLT 2.2.34
Training/evaluation in response to TCAS/ACAS alerts Yes No FLT 2.2.35
Preflight Preparation (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Preflight preparation duties/responsibilities Yes No FLT 3.5.1
Use/applicability of OFP Yes No FLT 3.7.6
Determination of relevant airport RVR
Yes No FLT 3.6.4
requirements/associated limitations
Determination of relevant approach/landing RVR
Yes No FLT 3.6.5
requirements*
Determination of minimum dispatch/departure fuel Yes No FLT 3.7.1
Use/application of ATL/CDL/MEL; entry of infor-
Yes No FLT 3.8.1
mation in accordance with OM
* Recommended Practice
Flight Crew Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
PIC demonstrates responsibility for safety of
Yes No FLT 1.3.6
flight; ensures compliance with checklists
Instructor/flight crew use of designated common FLT 2.2.19
Yes No
language(s) FLT 3.1.1
Flight crew use/interpretation of OM and related FLT 1.7.1
Yes No
checklists. FLT 1.7.4
Flight crew compliance with seat belt/safety har-
Yes No FLT 3.12.2
ness requirements
Application of flight crew task sharing/prioritization Yes No FLT 3.11.18
Flight crew crosscheck/confirmation when per-
Yes No FLT 3.11.20
forming critical actions
Flight crew use of standardized verbal callouts Yes No FLT 3.11.21
Management of flight automation; use of level
Yes No FLT 3.11.22
appropriate for conditions
Procedures for transfer of aircraft control Yes No FLT 3.12.3
Application of altitude awareness procedures Yes No FLT 3.11.28
Adherence to minimum altitudes Yes No FLT 3.11.4
ATC communications; use of standard phras-
Yes No FLT 3.10.4
eology
English language proficiency in communication
Yes No FLT 2.2.20
with ATC
Use of oxygen masks/supplemental oxygen Yes No FLT 3.11.49
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Flight Crew Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Conduct of departure/approach briefings that in-
clude:
Aircraft technical status (unless previously
reviewed/briefed); Yes No FLT 3.11.23
Normal/non-normal considerations;
Flight deck jump seat occupant briefing.
Determination of airport operating minima Yes No FLT 3.6.3
Determination of airport RVR requirements/
Yes No FLT 3.6.4
associated limitations
Conduct of low visibility operations Yes No FLT 3.11.9
Use/setting of barometric altimeter Yes No FLT 3.11.29
Use/setting of QNH for takeoff/approach/landing* Yes No FLT 3.11.30
Application/avoidance of barometric altimeter FLT 3.11.31
Yes No
conversion/corrections FLT 3.11.32
Wind shear awareness/avoidance Yes No FLT 3.11.39
Compliance with aircraft operating limitations Yes No FLT 3.11.46
Compliance with wind component limitations Yes No FLT 3.11.47
Computation of relevant aircraft performance Yes No FLT 3.11.51
Runway incursion prevention/risk reduction Yes No FLT 3.12.7
* Recommended Practice
Taxi/Takeoff/Climb/Cruise Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Compliance with turn-after-takeoff altitude
Yes No FLT 3.11.48
limitations
Conduct of MNPS/NAT HLA/AMU operations Yes No FLT 3.11.11
Conduct of ETOPS/EDTO/operations beyond 60
Yes No FLT 3.11.10
minutes from alternate airport
FLT 3.14.15
In-flight fuel management procedures
Yes No FLT 3.14.16
(LOS scenario)
FLT 3.14.17
* Recommended Practice
Descent/Approach/Landing Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Compliance with descent rate restrictions at low
Yes No FLT 3.11.50A
altitudes
Determination of conditions for approach/landing Yes No FLT 3.11.58
FLT 3.11.62
Adherence to approach/landing operating minima Yes No
FLT 3.11.63
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
Descent/Approach/Landing Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Assessment of landing factors/computation of
Yes No FLT 3.11.68
landing distance*
Application of stabilized approach criteria Yes No FLT 3.11.59
Flight crew awareness of/preparation for factors
that could lead to a go-around or discontinued Yes No FLT 3.11.60
approach)
Landing in touchdown zone Yes No FLT 3.11.61
Visual approach operations Yes No FLT 3.11.64
Non-ILS approach operations Yes No FLT 3.11.65
Non-ILS approach operations; final segment
Yes No FLT 3.11.66
profile
ILS approach operations Yes No FLT 3.11.67
Circling approach operations Yes No FLT 3.11.69
* Recommended Practice
Training in Non-Normal/Abnormal and Emergency Operations (as applicable to training observed)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Standardized flight-cabin crew communication
during normal/non-normal/abnormal/emergency Yes No FLT 3.13.5
situations*
Communication procedures for abnormal/
Yes No FLT 3.14.11
emergency situations
Flight crew execution of normal/non-normal/
Yes No FLT 3.14.3
emergency procedures
Rejected takeoff procedures/considerations Yes No FLT 3.14.6
Engine fire/failure after V1 procedures Yes No FLT 3.14.7
TCAS/ACAS RA procedures Yes No FLT 3.14.8
GPWS/terrain alert/warning procedures Yes No FLT 3.14.9
Emergency descent procedure Yes No FLT 3.14.10
Flight-cabin crew emergency evacuation
Yes No FLT 3.14.4
procedures
FLT 2.2.40
Flight crew incapacitation procedures Yes No
FLT 3.14.13
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
MO-3-FLT: Flight Crew Scheduling Operations
Applicability: This checklist is intended to be used for the observation/direct examination of flight scheduling/
pairing processes/records; such observation includes interviews of flight crew schedulers and other relevant
personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to flight crew scheduling. It is recommended that
the checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation/examination of flight crew scheduling operations.
Focus of Observation/Examination Observed ISARPs Notes/Comments
Scheduling complies with defined flight crew
composition/number of flight crew members Yes No FLT 3.3.1
based on mission factors
Scheduling uses guidance/criteria that prevents
Yes No FLT 3.3.2
pairing of inexperience flight crew members
Scheduling tracks/accounts for valid flight crew
Yes No FLT 3.3.4
member medical assessment
Scheduling accounts for/complies with age/other
restrictions that prohibit assignment of flight crew Yes No FLT 3.3.5
member as pilot in international flight operations
Scheduling requires flight crew member qualifi-
cation in accordance with Table 2.3 and require- Yes No FLT 3.4.1
ments of State
Scheduling tracks/accounts for flight crew mem-
ber recency-of-experience qualification require- Yes No FLT 3.3.7
ments
Scheduling and crew pairing account for PIC
qualification for operations into airports of in- Yes No FLT 3.3.9
tended landing
Scheduling tracks/accounts for PIC qualification
for routes/airports that require special knowledge/ Yes No FLT 3.3.10
skills
Scheduling accounts for human factors that could
Yes No FLT 3.4.2
impair crew member performance
Scheduling includes management of fatigue-re-
Yes No FLT 3.4.3A
lated safety risk
Scheduling includes management of fatigue-re-
lated safety risk in accordance with an approved Yes No FLT 3.4.3B
FRMS (if applicable)
Scheduling uses defined criteria for determining
required flight crew rest periods/calculating duty Yes No FLT 3.4.4
time limitations
Edition 16 Revision 1, 2 February 2024
42
Tables and Mandatory Observations
MO-4-DSP: Operational Control/Flight Dispatch Operations
Applicability: The following group of checklists are intended to be used for the observation/direct examination
of operational control activities, processes, procedures, facilities; such observation includes interviews of
operational control/flight dispatch and other relevant personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to operational control/flight dispatch. It is
recommended that this checklist be used by auditors as a memory aid tool for assessing implementation of the
ISARPs during the observation/examination of operational control/flight dispatch operations (it may not be
possible to accomplish all listed observations).
Operational Control Administration (as applicable to operator' s operational control system)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Applicability/exercise of operational control
Yes No DSP 1.3.4
authority
Responsibilities for individual functions/
Yes No DSP 1.3.5
duties/tasks
Assignment of functional responsibilities/duties to
Yes No DSP 1.3.6
FOO personnel
Preparedness to implement emergency actions Yes No DSP 1.3.7
Operational control personnel have access to
information relevant to safe conduct of flights, Yes No DSP 1.4.2
accident/incident notification procedures
Adequate facilities/workspace/equipment for
Yes No DSP 1.5.1
operational control activities
Valid license for personnel that perform FOO
Yes No DSP 1.5.4
function (if applicable)
Compliance with AOC conditions/limitations by
Yes No DSP 1.7.4
FOO/FOA personnel
Flight Coordination/Monitoring (as applicable to operator's operational control system)
Focus of Observation/Examination Observed ISARPs Notes/Comments
PIC provided with documents/information/data
Yes No DSP 3.1.2
necessary for safe conduct of flight
Common flight planning documents used by PIC
Yes No DSP 3.2.2
and FOO/FOA (if applicable)
Production/issuance of OFP and ATS flight plan
Yes No DSP 3.2.3
for each flight
FOO/FOA assistance to PIC in flight preparation
Yes No DSP 3.2.4
(if applicable)
Acceptance of OFP by PIC and (if applicable)
Yes No DSP 3.2.5
FOO
En route OFP amendment coordination (if appli-
Yes No DSP 3.2.6
cable)
Coordination of changes to ATS flight plan by
Yes No DSP 3.2.7
FOO/FOA (if applicable)
Edition 16 Revision 1, 2 February 2024
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IOSA Auditor Handbook
Flight Coordination/Monitoring (as applicable to operator's operational control system)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Flight crew preflight assessment of relevant con-
Yes No DSP 3.2.8A
ditions/ground facilities prior to flight departure
Airspace/airports of intended use are assessed
for safe operations prior to and during the conduct Yes No DSP 3.2.8B
of a flight
Guidance/procedures for control of flights to be
conducted under partial VFR; availability of
meteorological reports, determination of expected Yes No DSP 3.2.9A
times/conditions that will permit compliance with
VFR
Procedures for monitoring/assessing meteorologi-
Yes No DSP 3.2.9B
cal conditions for operational airports
Procedures for monitoring/assessing approach/
landing suitability for planned alternate airports, Yes No DSP 3.2.9C
determination of ETU
Guidance/procedures/restrictions that ensure
flights do not exceed aircraft performance weight Yes No DSP 3.3.1
limitations
Procedures for flights planned to operate in
Yes No DSP 3.4.3
known/suspected ground icing conditions
Flight crew responsibilities, if any, related to DSP 3.5.1
Yes No
Aircraft tracking DSP 3.5.2*
FOO/FOA communication with flight
Yes No DSP 3.6.1
crew/maintenance operations (if applicable)
Flight monitoring process; communication with DSP 3.6.2
Yes No
flight crew (if applicable) DSP 3.6.3*
Backup flight monitoring process (if applicable)* Yes No DSP 3.6.4
Monitoring of destination/alternate airport
Yes No DSP 3.6.5A
conditions/information during flight
Monitoring of en route alternate airports
Yes No DSP 3.6.5B
conditions/information during flight
Procedures for reporting of inadequate facilities
observed during flights to applicable authorities/ Yes No DSP 3.6.5C
operational areas of organization
Procedures for flight completion notifications Yes No DSP 3.6.6
Preparedness to communicate emergency/
Yes No DSP 3.7.1
survival equipment information to SAR centers
Preparedness to provide accident notification to
Yes No DSP 3.7.2
the appropriate authority
Access to same dangerous goods information as
provided to PIC; preparedness to provide danger- Yes No DSP 3.7.3
ous goods information in event of accident
Guidance/procedures for monitoring/assessing en
Yes No DSP 4.5.4
route alternate airports during ETOPS/EDTO
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
44
Tables and Mandatory Observations
Flight Planning (as applicable to operator's operational control system)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Process for selection/designation of takeoff alter- DSP 4.1.1
Yes No
nate airports DSP 4.1.2
Process for selection/designation of destination
Yes No DSP 4.1.4
alternate airport
System/process for selection/designation of sec-
Yes No DSP 4.1.5
ond destination alternate airport
Process for designation of PSR for isolated airport
flights; ensuring safe destination conditions for Yes No DSP 4.1.7
flight continuation past PSR
Planned minimum flight altitudes are not less than
those within the limits established by the appli- Yes No DSP 4.2.1
cable authorities
Process that ensures OFP route for twin-engine
aircraft permits, for critical engine failure at any Yes No DSP 4.2.2
point, flight to an airport above minimum altitudes
Process that ensures OFP for three/four-engine
aircraft permits, for one/two engine failure at any
Yes No DSP 4.2.3
point, flight to proceed to an airport with safe
landing
Process or procedures to ensure sufficient usable
fuel for safe flight completion taking into account Yes No DSP 4.3.1
unplanned deviations
Process or procedures to ensure planned flight
usable fuel is based on all relevant data/operating Yes No DSP 4.3.2
conditions
Process or procedures for calculating planned taxi
Yes No DSP 4.3.5
fuel
Process or procedures for calculating planned trip
Yes No DSP 4.3.6
fuel
Process or procedures for calculating planned
Yes No DSP 4.3.7
contingency fuel
Process or procedures for calculating destination
alternate fuel for flights that require a single Yes No DSP 4.3.8
destination alternate airport
Process or procedures for calculating destination
alternate fuel for flights that require a second Yes No DSP 4.3.9
destination alternate airport
Process or procedures for calculating planned
supplemental fuel for flights that require no desti- Yes No DSP 4.3.10
nation alternate airport
Process or procedures for calculating planned
Yes No DSP 4.3.11
isolated airport fuel
Process or procedures for calculating planned
Yes No DSP 4.3.12
final reserve fuel
Edition 16 Revision 1, 2 February 2024
45
IOSA Auditor Handbook
Flight Planning (as applicable to operator's operational control system)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Process or procedures for calculating planned
Yes No DSP 4.3.13
additional fuel when required
Process/procedures for uplift of discretionary fuel
Yes No DSP 4.3.14
when requested by PIC or PIC/FOO
Guidance to increase PIC/FOO fuel awareness;
means for PIC/FOO to easily approximate final Yes No DSP 4.3.16
reserve fuel*
Guidance/procedures to ensure sufficient stored
breathing oxygen for planned flight in Yes No DSP 4.4.1
pressurized/unpressurized aircraft
Process or procedures to ensure flights operated
beyond 60 minutes from an alternate airport are
Yes No DSP 4.5.1
conducted in accordance with applicable require-
ments
Guidance/procedures that ensure flight crew has
up-to-date information relative to planned en route
Yes No DSP 4.5.2
alternate airports for flight operations beyond 60
minutes from an en route alternate airport
Guidance/procedures for selecting en route alter-
nate airports and specifying on OFP and ATS Yes No DSP 4.5.3
flight plan for two-engine aircraft ETOPS/EDTO
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
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Tables and Mandatory Observations
MO-5-MNT: Line Maintenance Operations/
Applicability: This checklist is intended to be used for the observation/direct examination of line maintenance
operations and review of use of MEL and assessment of the repair status and the physical status of the
aircraft/engine(s)/propeller(s) and their repaired components as applicable. Such observation includes direct
examination of the aircraft condition, observation of the facilities, equipment, tools, parts & materials and
review of maintenance data & records.
Conditions: The activity observed must be performed on the operator’s aircraft and include authorized
maintenance personnel and standards parts that must meet applicable airworthiness standards. The activity
observed should include a scheduled line maintenance task in accordance with Maintenance Program or non-
routine/deferred maintenance activity..
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to line maintenance operations. It is recommended
that this checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of a line maintenance operation (it may not be possible to accomplish all listed observations).
Focus of Observation/Examination Observed ISARPs Notes/Comments
Adequate facilities/workspace/equipment for
Yes No MNT 1.4.1
maintenance activity performed
Rectification interval
Open/Closed MEL/CDL and other deferred main-
is not expired, rel-
tenance items are being deferred in accordance MNT 2.4.2, MNT
Yes No evant maintenance
with MEL/CDL requirements or appropriate main- 2.4.3
procedures are ap-
tenance data
plied when required.
Sample an AD and
ADs for which compliance can be physically check its compliance
Yes No MNT 2.5.1
checked (if applicable). physically if it could
be easily checked.
Visual observation of
MEL items and
MEL is customized for the type/model of sampled
Yes No MNT 2.5.3 checking if
aircraft. (if applicable).
customization is cor-
rect in MEL.
Sample repairs on
Compare the repair status and the physical status the sampled aircraft
of the aircraft/engine(s)/propeller(s) and their re- Yes No MNT 2.6.1 and then compare
paired components as applicable. with relevant records
afterwards.
Verify currency of aircraft navigation database. Yes No MNT 2.10.1
Personnel signing maintenance release are ap- MNT 4.4.1, MNT
Yes No
propriately licensed and authorized. 4.4.2
Personnel signing maintenance release receive
initial and recurrent training that are appropriate to Yes No MNT 4.5.1
individually assigned tasks and responsibilities.
Availability/use of necessary technical
data/equipment/tools/material for maintenance Yes No MNT 4.6.2
activity being performed.
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Production of complete maintenance release for
Yes No MNT 4.10.1
specific maintenance activity being performed.
Calibration of tools used in maintenance activity
Yes No MNT 4.11.1
being performed.
Sample systems/
Sampled aircraft have applicable systems/ MNT 1.9.1, MNT
Yes No equipments
equipment installed. 1.9.2,
installed.
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Tables and Mandatory Observations
MO-6-MNT: Aircraft Part/Component Installation/
Replacement
Applicability: This checklist is intended to be used for the observation of an aircraft component installation/
replacement activity; such observation includes procedures, parts, resources, records, facilities, as well as
interviews of relevant maintenance personnel.
Conditions: The activity observed must be performed on the operator's aircraft and include authorized
maintenance personnel, appropriate tooling and a part/component that must meet applicable airworthiness
standards.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to aircraft part or component installation or
replacement. It is recommended that this checklist be used by auditors as a memory aid for assessing
implementation of the ISARPs during the observation of an aircraft part/component installation/replacement (it
may not be possible to accomplish all listed observations).
Focus of Observation/Examination Observed ISARPs Notes/Comments
Adequate facilities/workspace/equipment for
Yes No MNT 1.4.1
maintenance activity performed
New part/component being installed meets appli-
cable standards of airworthiness (if applicable to Yes No MNT 2.3.1
activity observed)
Used part/component being installed meets appli-
cable standards of airworthiness (if applicable to Yes No MNT 2.3.2
activity observed)
Used life-limited part/component being installed
meets applicable standards of airworthiness (if Yes No MNT 2.3.3
applicable to activity observed)
Installation/replacement accomplished using ap-
Yes No MNT 2.6.1
proved data/in accordance with regulations
Personnel signing maintenance release are ap-
Yes No MNT 4.4.1
propriately licensed/authorized
Personnel are approved to perform/certify main-
Yes No MNT 4.4.2
tenance
Availability/use of necessary technical
data/equipment/tools/material for maintenance Yes No MNT 4.6.2
activity performed
Production of complete maintenance release for
Yes No MNT 4.10.1
specific maintenance activity performed
Proper calibration of tools used in maintenance
Yes No MNT 4.11.1
activity performed
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IOSA Auditor Handbook
MO-7-MNT: AD/SB Management
Applicability: This checklist is intended to be used for the observation/direct examination of AD/SB
engineering/planning processes, documentation, records; such observation includes interviews of relevant
maintenance personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to the management of ADs and SBs. It is
recommended that the checklist be used by auditors as a memory aid for assessing implementation of the
ISARPs during the observation/examination of the AD/SB management process.
Focus of Observation/Examination Observed ISARPs Notes/Comments
AD/SB process includes identification, planning,
accomplishment, certification, recording, follow-up Yes No MNT 2.5.1
monitoring
Planning system includes tracking/forecasting of
Yes No MNT 2.2.1
AD/SB action/limits
AD/SB process ensures modifications/repairs ac-
complished using approved data/in accordance Yes No MNT 2.6.1
with regulations
AD/SB process accomplished/recorded in accord-
Yes No MNT 3.4.1
ance with MMM
Content/retention of AD/SB records are in accord-
Yes No MNT 1.8.1
ance with requirements of the Authority
Records system includes current status of AD/SB
Yes No MNT 3.1.1
compliance, individual aircraft compliance
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Tables and Mandatory Observations
MO-8-MNT: Management/Handling of Aircraft Parts/Components
Applicability: This checklist is intended to be used for the observation/direct examination of parts/component
management/handling facilities, processes, documentation, records; such observation includes interviews of
relevant maintenance personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to the management and handling of aircraft parts
and components. It is recommended that this checklist be used by auditors as a memory aid for assessing
implementation of the ISARPs during the observation/examination of the parts/components management/
handling process.
Focus of Observation/Examination Observed ISARPs Notes/Comments
Adequate facilities/workspace/equipment for
Yes No MNT 1.4.1
handling of aircraft parts/components
Content/retention of parts/components records
are in accordance with requirements of the Yes No MNT 1.8.1
Authority
Processes for management of acquisition/
certification/traceability/inventory for aircraft Yes No MNT 1.11.9
parts/components
Control process for ensuring new parts meet
Yes No MNT 2.3.1
applicable standards of airworthiness
Control process for ensuring used parts meet
Yes No MNT 2.3.2
applicable standards of airworthiness
Control process for ensuring used life-limited
Yes No MNT 2.3.3
parts meet applicable standards of airworthiness
Availability/use of necessary technical
data/equipment/tools/material for management/ Yes No MNT 4.6.2
handling of aircraft parts/components
Adequate storage facilities for aircraft
Yes No MNT 4.6.3
parts/components
Shelf-life program for applicable stored aircraft
Yes No MNT 4.6.4
parts/components
Program for ensuring receiving inspection of in-
Yes No MNT 4.6.5
coming aircraft parts/components
Secure quarantine area(s) adequate for rejected
Yes No MNT 4.7.1
aircraft parts/components
Process for segregating serviceable/
Yes No MNT 4.7.2
non-serviceable/non-aircraft parts/components
ESD program in accordance with manufacturer's
Yes No MNT 4.7.3
instructions and Table 4.8
Methods to ensure proper identification/storage of
Yes No MNT 4.7.4
sensitive aircraft parts/components
Process for ensuring aircraft parts/components
Yes No MNT 4.7.5
are shipped in suitable containers
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IOSA Auditor Handbook
MO-9-CAB: Line Cabin Operations
Applicability: The following group of checklists are intended to be used for the observation of cabin crew line
activities, procedures; such observation includes interviews of cabin crew and other relevant personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to cabin operations. It is recommended that this
checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of line cabin operations (it typically will not be possible to accomplish all listed observations).
Preflight and Preparation
Focus of Observation/Examination Observed ISARPs Notes/Comments
Cabin crew complement in accordance with mini-
Yes No CAB 3.1.1
mum cabin crew requirements
Designation of a cabin crew leader Yes No CAB 3.1.2
Cabin crew has received essential operational
Yes No CAB 1.3.2
information/guidance prior to flight
Procedures for preflight inspection of cabin
Yes No CAB 4.1.1
emergency systems/equipment
Process for cabin crew to report malfunctioning
Yes No CAB 4.1.2
aircraft equipment prior to/after flight
Onboard Manuals and Documentation
Focus of Observation/Examination Observed ISARPs Notes/Comments
OM published in designated common language Yes No CAB 1.6.6
Cabin crew has direct access to parts of OM with
duties/responsibilities relevant to safety/security Yes No CAB 1.6.3
of cabin operations
Cabin crew member OM amendments/revisions
Yes No CAB 1.6.4
are up to date
Onboard accessibility of complete version of OM Yes No CAB 1.6.5
One or more copies of up-to-date practical man-
ual on board; cabin crew has immediate access to Yes No CAB 1.6.7
practical manual (if applicable)
Cabin crew communication with flight crew in
Yes No CAB 3.1.3
designated common language
Cabin crew procedure to verify baggage and
cargo packages/passenger items are stowed or Yes No CAB 3.2.3
properly secured
Cabin crew procedures for arming/disarming
Yes No CAB 3.2.4
applicable cabin door slides/slide rafts
Cabin crew seated/safety harness fastened for
Yes No CAB 3.2.5
takeoff/landing, when directed by PIC
Cabin crew seated/safety harness fastened for
Yes No CAB 3.2.6
taxi operations, except to perform safety duties*
Cabin crew procedures for cabin preparation prior
Yes No CAB 3.2.7
to takeoff/landing
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Tables and Mandatory Observations
Onboard Manuals and Documentation
Focus of Observation/Examination Observed ISARPs Notes/Comments
Cabin crew procedures for providing safety in-
Yes No CAB 3.2.8
structions to passengers
Movable service carts/trolleys have operative
braking devices; procedures for withdrawal or Yes No CAB 3.2.9
replacement of unserviceable carts/trolleys
Procedures for stowage/securing of movable ser-
Yes No CAB 3.2.10
vice carts/trolleys
Emergency Procedures
Focus of Observation/Examination Observed ISARPs Notes/Comments
Procedures that specify cabin crew functions/
actions for an emergency, emergency evacuation Yes No CAB 3.2.1
situation
Cabin crew procedures for coordinated/
expeditious cabin evacuation during aircraft Yes No CAB 3.2.2
fueling operations with passengers on board
Cabin-Flight Deck Coordination (applicable in more than one phase of flight)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Policy/procedures that define sterile flight deck,
Yes No CAB 3.3.1
address cabin-flight crew communication
Policies/procedures for cabin-flight crew that ad-
dress locking/use of flight deck entry door, cabin Yes No CAB 3.3.2
crew entry to flight deck
Procedures for cabin-flight crew communication/
coordination to address cabin operational situ- Yes No CAB 3.3.3
ations
Cabin crew procedures for safety notifications to
Yes No CAB 3.3.4
flight crew
Procedures for standardized cabin-flight crew
Yes No CAB 3.3.5
communication
Cabin crew is notified prior to takeoff/descent/
Yes No CAB 3.3.7
landing
Passenger Handling Procedures
Focus of Observation/Examination Observed ISARPs Notes/Comments
Procedures for addressing passengers that re-
Yes No CAB 3.4.1
quire special handling
Procedures that address handling of unruly pass-
Yes No CAB 3.4.2
engers, crew member interference
Procedures for ensuring passengers seated/seat
belt fastened for defined phases of flight/ Yes No CAB 3.4.4
conditions
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Passenger Handling Procedures
Focus of Observation/Examination Observed ISARPs Notes/Comments
Procedures for ensuring secure infant restraint for
Yes No CAB 3.4.5
defined phases of flight/conditions
Procedures that address passengers seated ad-
Yes No CAB 3.4.6
jacent to emergency exits
Guidance/procedures that address control of PED
Yes No CAB 3.4.8
usage
Procedures for passenger safety announcements
Yes No CAB 3.4.10
as applicable to the situation
Guidance/procedures to communicate smoking
restrictions to passengers, address compliance Yes No CAB 3.4.11
with fasten seatbelt/no smoking signs
Procedures for passenger are familiar with cabin
Yes No CAB 3.4.12
emergency equipment/systems
Procedures for administration of oxygen from
portable bottles/cabin system as applicable to Yes No CAB 3.4.13
aircraft type
Cabin Systems and Equipment (may be observed by inspection of static aircraft)
Focus of Observation/Examination Observed ISARPs Notes/Comments
Safety Information card accessible to each
passenger; contains appropriate information/ Yes No CAB 4.2.1
instructions/restrictions
Equipped with medical kit; secure location* Yes No CAB 4.2.2
Equipped with universal precaution kit* Yes No CAB 4.2.3
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Tables and Mandatory Observations
MO-10-GRH: Load Control Operations
Applicability: This checklist is intended to be used for the observation of load control activities, processes,
procedures, records; such observation includes interviews of load control and other relevant ground
operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to the load control process. It is recommended that
the checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of load control operations.
Focus of Observation/Examination Observed ISARPs Notes/Comments
Load control system includes functions necessary
to address aircraft load, weight/balance calcu- Yes No GRH 3.3.1
lation, production of final load sheet
Load control system includes process to ensure
weight/balance data are current/accurate, taking Yes No GRH 3.3.2
into account applicable limitations
Load control system includes procedures to
identify/address passenger loads outside Yes No GRH 3.3.3
conventional aircraft load allowances*
Load control system includes process/method for
providing applicable dangerous goods information Yes No GRH 3.3.4
to PIC
Load control system includes procedures that
ensure Identification/communication of load items Yes No GRH 3.3.6
that exceed normal weight allowances*
Load control system includes process for provid-
ing applicable dangerous goods information to Yes No GRH 3.3.8
operational control personnel
* Recommended Practice
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IOSA Auditor Handbook
MO-11-GRH: Passenger/Baggage Handling Operations
Applicability: This checklist is intended to be used for the observation of passenger/baggage handling
activities, procedures, equipment, facilities; such observation includes interviews of passenger/baggage
handling and other relevant ground operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to passenger and baggage handling. It is
recommended that this checklist be used by auditors as a memory aid for assessing implementation of the
ISARPs during the observation of passenger/baggage handling operations (it may not be possible to
accomplish all listed observations).
Focus of Observation/Examination Observed ISARPs Notes/Comments
Availability of OM in usable format in selected
Yes No GRH 1.6.2
areas of operations
Accessibility of DGR or equivalent DG docu-
ments, including a listing of operator-approved
DG permitted for carriage by passenger/crew Yes No GRH 1.6.6
member, in areas of operations where passenger
handling operations are conducted
Personel advising passengers of DG limits in
Yes No GRH 1.6.7
ground handling operations
Supervisors are assigned to all passenger/
Yes No GRH 3.2.1
baggage handling operational activities
Passengers receive dangerous goods information
as specified; information provided at passenger Yes No GRH 3.1.1
handling locations
Online passenger ticketing and boarding pass
issue system, self-check-in kiosks: passengers Yes No GRH 3.1.1
receive specified dangerous goods information
Process for reporting cases of prohibited danger-
Yes No GRH 3.1.2
ous goods found in the possession of passengers
Procedures for acceptance/handling of battery-
Yes No GRH 3.1.3
operated mobility aids
Policy/procedures for preflight acceptance of
Yes No GRH 3.1.5
passengers that require special handling
Policy/procedures for preflight handling of pass-
Yes No GRH 3.1.6
enger unruly behavior/interference
Procedures for securing an aircraft prior to and
Yes No GRH 3.7.1
during overnight or layover parking
Protection of hold baggage from unauthorized
interference until departure of the aircraft trans- Yes No GRH 3.7.7
porting the baggage.
Secure areas are used for holding mishandled
Yes No GRH 3.7.9
baggage until forwarded, claimed or disposed of
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Tables and Mandatory Observations
Processes for ensuring international transfer hold
baggage has been screened and protected from
Yes No GRH 3.7.10
unauthorized interference prior to being loaded
onto an aircraft
Process for ensuring transfer hold baggage has
been screened/protected from unauthorized inter-
Yes No GRH 3.7.11
ference prior to being loaded onto an aircraft for a
domestic passenger flight
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IOSA Auditor Handbook
MO-12-GRH: Aircraft Loading Operations
Applicability: This checklist is intended to be used for the observation of aircraft loading activities, procedures,
equipment; such observation includes interviews of aircraft loading and other relevant ground operations
personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to aircraft loading. It is recommended that this
checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of aircraft loading operations.
Focus of Observation/Examination Observed ISARPs Notes/Comments
Supervisors are assigned to all aircraft loading
Yes No GRH 3.2.1
operational activities
Aircraft loaded in accordance with loading
Yes No GRH 3.4.1
instructions/weight/balance requirements
Qualified individual is responsible for
loading/securing dangerous goods on board the Yes No GRH 3.4.2
aircraft
Availability of OM in usable format in selected
Yes No GRH 1.6.2
areas of operations.
Accessibility of DGR or equivalent DG documents
in areas of operations where dangerous goods Yes No GRH 1.6.3
are handled.
Accessibility of DG information on key cargo (dry
ice and radioactive material) in selected areas of
Yes No GRH 1.6.4
operations where personnel carry out dangerous
goods handling.
Handling of dangerous goods to prevent damage
Yes No GRH 3.4.3
and maintain separation
Procedures for addressing dangerous goods
packages/shipments that appear to be leaking or Yes No GRH 3.4.4
damaged
Cargo is provided protection from unauthorized
Yes No GRH 3.7.4
interference
Outsized and/or heavy cargo shipments loaded,
secured, unloaded in accordance with OM stan- Yes No GRH 3.4.15
dards*
Live animal cargo shipments loaded, transported,
Yes No GRH 3.4.16
unloaded in accordance with OM standards*
Perishable cargo shipments loaded, transported,
Yes No GRH 3.4.17
unloaded in accordance with OM standards
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Tables and Mandatory Observations
MO-13-GRH: Aircraft Ground Handling Operations
Applicability: The following group of checklists are intended to be used for the observation of aircraft ground
handling activities, procedures, equipment; such observation includes interviews of aircraft ground handling
and other relevant ground operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to aircraft ground handling. It is recommended that
this checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of aircraft ground handling operations (it may not be possible to accomplish all listed observation
activities).
Focus of Observation/Examination Observed ISARPs Notes/Comments
Availability of OM in usable format in selected
Yes No GRH 1.6.2
areas of operations.
Supervisors are assigned to all aircraft ground
Yes No GRH 3.2.1
handling operational activities
Implementation of safety procedures for aircraft
Yes No GRH 3.2.2
ground handling operational activities
Door opening/closing procedures that require
Yes No GRH 3.2.6A
GSE positioned outside open cabin access door
Use of cargo hold door access/opening/closing
Yes No GRH 3.2.6B
procedures, to include operation of safety rails
Procedures for securing an aircraft prior to and
Yes No GRH 3.7.1
during overnight or layover parking
Aircraft Ground Movement Operations
Focus of Observation/Examination Observed ISARPs Notes/Comments
Procedures completed prior to aircraft arrival at
Yes No GRH 3.2.2
the assigned parking gate or stand
Procedures completed once the aircraft has
Yes No GRH 3.2.3
stopped at the parking gate or stand
Procedures completed prior to aircraft departure
Yes No GRH 3.2.7
from the parking gate or stand
Procedure for an aircraft walkaround inspection
completed immediately prior to the aircraft de- Yes No GRH 3.2.8
parting the parking gate or stand
Procedures for aircraft pushback or towing
Yes No GRH 3.2.9
operations
Procedure for airside operations during adverse
Yes No GRH 3.2.10
weather is implemented as published in the OM*
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IOSA Auditor Handbook
GSE Operations
Focus of Observation/Examination Observed ISARPs Notes/Comments
Practices and procedures for the operation of
Yes No GRH 3.5.1
GSE in aircraft handling operations
Procedures for the safe operation of passenger
Yes No GRH 3.5.2
boarding bridges*
GSE is serviceable/in good mechanical condition;
Yes No GRH 3.5.3
completed maintenance recorded
* Recommended Practice
Aircraft Fueling Operations
Focus of Observation/Examination Observed ISARPs Notes/Comments
Establishment of ground-aircraft communication
Yes No GRH 4.1.2
link during aircraft fueling operations
Implementation of procedures for addressing fuel
Yes No GRH 4.1.3
spill during aircraft fueling operations
Implementation of procedures for establishing
fueling safety zone during aircraft fueling Yes No GRH 4.1.4
operations*
Implementation of area safety procedures during
Yes No GRH 4.1.5
aircraft fueling operations
Implementation of equipment/environmental
safety procedures during aircraft fueling Yes No GRH 4.1.6
operations*
Implementation of procedures for addressing fire
Yes No GRH 4.1.7
during aircraft fueling operations
* Recommended Practice
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Tables and Mandatory Observations
MO-14-CGO: Cargo Acceptance Operations
Applicability: The following group of checklists are intended to be used for the observation of cargo acceptance
activities, procedures, documentation, records; such observation includes interviews of cargo acceptance and
other relevant cargo operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to the cargo acceptance process. It is
recommended that this checklist be used by auditors as a memory aid for assessing implementation of the
ISARPs during the observation of cargo acceptance operations (it may not be possible to accomplish all listed
observations).
General Cargo Acceptance
Focus of Observation/Examination Observed ISARPs Notes/Comments
Process for ensuring cargo shipments comply
Yes No CGO 3.1.1
with applicable requirements
Process for ensuring accuracy of scales used to
Yes No CGO 3.1.3
weigh cargo shipments
Acceptance processes for verifying the security
status of known cargo, ensuring application of Yes No CGO 3.7.4
screening/security controls for unknown cargo
Acceptance of Dangerous Goods Cargo
Focus of Observation/Examination Observed ISARPs Notes/Comments
Availability/accessibility of DGR or Technical In-
structions where dangerous goods cargo is ac- Yes No CGO 1.6.2
cepted or handled
Dangerous goods acceptance checklist reflects all
applicable requirements and identifies the per- Yes No CGO 3.2.1
son(s) that performed the checklist
Use of dangerous goods acceptance checklist to
verify package marking/labeling, documentation Yes No CGO 3.2.2
compliance
Procedures for retention of applicable information
Yes No CGO 3.2.3
associated with dangerous goods shipments
Procedures for inspection of dangerous goods
Yes No CGO 3.2.4
shipments prior to acceptance
Procedures for ensuring ULDs containing danger-
ous goods are tagged in accordance with appli- Yes No CGO 3.2.5
cable requirements
Process for retention of documentation for
dangerous goods shipments not accepted due to Yes No CGO 3.2.6
error/omission by shipper
Process for replacement of lost/illegible/
Yes No CGO 3.2.8
detached dangerous goods labels
Transport documents/markings for dangerous
goods shipments in English and language re- Yes No CGO 3.2.9
quired by State of Origin
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Acceptance of Dangerous Goods Cargo
Focus of Observation/Examination Observed ISARPs Notes/Comments
Display of dangerous goods notices Yes No CGO 3.2.11
Acceptance of Other Special Cargo
Focus of Observation/Examination Observed ISARPs Notes/Comments
Live animal/perishable cargo acceptance/
Yes No CGO 3.3.1
handling in accordance with OM
Live animal cargo acceptance/handling in accord-
Yes No CGO 3.3.2
ance with LAR; acceptance checklist is utilized*
Perishable cargo acceptance/handling in accord-
Yes No CGO 3.3.3
ance with PCR/other applicable requirements*
Acceptance procedures that ensure live animal
cargo shipments have shipper's certification/other Yes No CGO 3.3.4
required documents*
Procedures that ensure other special cargo (out-
sized cargo and/or heavy cargo) acceptance/ Yes No CGO 3.4.1
handling in accordance with OM
Acceptance/handling of time and temperature-
sensitive healthcare products (e.g. Yes No CGO 3.4.2
pharmaceuticals) in accordance with OM
* Recommended Practice
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Tables and Mandatory Observations
MO-15-CGO: Cargo Handling Operations
Applicability: The following group of checklists are intended to be used for the observation of cargo handling
activities, procedures, equipment, facilities; such observation includes interviews of cargo handling and other
relevant cargo operations personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to cargo handling. It is recommended that this
checklist be used by auditors as a memory aid for assessing implementation of the ISARPs during the
observation of cargo handling operations (it may not be possible to accomplish all listed observations).
General Cargo Handling
Focus of Observation/Examination Observed ISARPs Notes/Comments
Implementation of access control measures at
cargo facilities in accordance with applicable se- Yes No CGO 3.7.1
curity requirements
Procedures that ensure persons/vehicles with
access to cargo facility are subjected to security Yes No CGO 3.7.2
controls
Availability/accessibility of ULDR or OM with
equivalent content where cargo operations are Yes No CGO 1.6.4
conducted and ULDs are utilized
Procedures that ensure ULD-related operations
conducted in accordance with W/B manual/ Yes No CGO 3.5.1
ULDR/other applicable requirements
Procedures for ensuring ULD cargo
loading/securing in accordance with applicable Yes No CGO 3.5.2
safety requirements
Process for ensuring accuracy of scales used to
Yes No CGO 3.1.3
weigh cargo shipments
Processes that ensure post-acceptance protec-
tion of known cargo from unauthorized inter- Yes No CGO 3.7.6
ference
Process to verify appropriate screening/security
Yes No CGO 3.7.7
controls have been applied to transfer cargo
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Handling of Dangerous Goods Cargo
Focus of Observation/Examination Observed ISARPs Notes/Comments
Availability/accessibility of DGR or Technical In-
structions where dangerous goods cargo is ac- Yes No CGO 1.6.2
cepted or handled
Procedures for ensuring ULDs containing danger-
ous goods are tagged in accordance with appli- Yes No CGO 3.2.5
cable requirements
Process for replacement of lost/illegible/
Yes No CGO 3.2.8
detached dangerous goods labels
Transport documents/markings for dangerous
goods shipments in English and language re- Yes No CGO 3.2.9
quired by State of Origin
Procedures that ensure dangerous goods separ-
ation from other cargo in accordance with pub- Yes No CGO 3.2.10
lished restrictions
Procedures that address damaged/leaking ULDs
Yes No CGO 3.2.12
that contain dangerous goods
Procedures that ensure shipments with “Cargo
Aircraft Only” labels are transported on cargo
Yes No CGO 3.2.13
aircraft in accordance with applicable require-
ments
Procedures that ensure dangerous goods cargo
information is communicated to appropriate per- Yes No CGO 3.2.14
son(s) in load control system
Handling of Other Special Cargo
Focus of Observation/Examination Observed ISARPs Notes/Comments
Live animal/perishable cargo acceptance/
Yes No CGO 3.3.1
handling in accordance with OM
Live animal cargo acceptance/handling in accord-
Yes No CGO 3.3.2
ance with LAR; acceptance checklist is utilized*
Perishable cargo acceptance/handling in accord-
Yes No CGO 3.3.3
ance with PCR/other applicable requirements*
Procedures that ensure human remains/
valuable/fragile/outsized/heavy cargo Yes No CGO 3.4.1
acceptance/handling in accordance with OM
Existence of facilities for storage of dangerous
Yes No CGO 3.1.4
goods and other special cargo shipments
* Recommended Practice
Edition 16 Revision 1, 2 February 2024
64
Tables and Mandatory Observations
MO-16-SEC: Passenger/Baggage Security
Applicability: This checklist is intended to be used for the observation of passenger/baggage handling
activities, procedures, equipment, facilities; such observation includes interviews of security and relevant
passenger/baggage handling personnel.
Valid for the ISM Edition 16 Rev 2.
Note:
This checklist contains a listing of ISARPs that are relevant to passenger and baggage security. It is
recommended that this checklist be used by auditors as a memory aid for assessing implementation of the
ISARPs during the observation of passenger/baggage handling operations (it may not be possible to
accomplish all listed observations).
Focus of Observation/Examination Observed ISARPs Notes/Comments
Identification system to ensure (i) Designated
checkpoints where identification is verified before
access is permitted; (ii) A requirement for Yes No SEC 3.1.1
authorized personnel to prominently display an
identification badge (Note 1)
Access control measures and security screening
measures are in place to prevent the introduction
of unauthorized weapons, explosives or other Yes No SEC 3.1.3
dangerous devices or items on board an aircraft
by persons other than passengers. (Note 2)
Originating passengers/cabin baggage are sub-
Yes No SEC 3.4.1
jected to screening prior to aircraft boarding
Screening measures being for transfer and transit
Yes No SEC 3.4.3
passenger and their cabin baggage, as applicable
Passenger and cabin baggage security measures
based on the various levels of increased security Yes No SEC 3.4.4
threats
Process for protecting passengers/cabin baggage
from unauthorized interference after screening Yes No SEC 3.4.5
until boarding aircraft
Implementation of behavior detection practices/
Yes No SEC 3.4.6
procedures*
Originating hold baggage is subjected to
screening prior to being loaded onto an aircraft for Yes No SEC 3.6.1
an international flight
Originating hold baggage is subjected to
screening prior to being loaded onto an aircraft for Yes No SEC 3.6.2
a domestic flight (if applicable)*
Process for protecting hold baggage from
unauthorized interference after screening or ac-
Yes No SEC 3.6.3
ceptance by the operator until loaded onto an
aircraft
Process for ensuring passenger-baggage rec-
Yes No SEC 3.6.6
onciliation for international flights
Edition 16 Revision 1, 2 February 2024
65
IOSA Auditor Handbook
Process to ensure cargo shipments for transport
on all flights have been subjected to the
apropriate security controls, including screening Yes No SEC 3.7.1
where required, prior to being loaded onto an
aircraft.
Application of security controls to inflight catering
Yes No SEC 3.8.1
and other supplies intended for flight
* Recommended Practice
Note 1: Applicable for operators that have exclusive control over airport airside areas and/or security restricted
areas.
Note 2: As mandated by the State.
Edition 16 Revision 1, 2 February 2024
66
Printed in Canada
IOSA Audit Handbook
ISBN 978-92-9264-807-7
International Air Transport Association
Customer service: www.iata.org/cs
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