Insight User Guide

Faronics Insight User Guide

Last modified: January 2021

Faronics Deploy, Faronics Core Console, Faronics Anti-Executable, Faronics Anti-Virus, Faronics Device

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Faronics Insight User Guide

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About Faronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Supported Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Faronics Insight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Planning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Consider these issues before beginning installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Faronics Insight Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

IP-Subnets and VLANs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Insight Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring Faronics Insight for use with IP-Multicast or IP-Directed Broadcast . . . . . . . . . . . . . . 16

Configuring Faronics Insight for use with Insight Connection Server. . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing Faronics Insight on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To install Faronics Insight on a teacher computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To install Faronics Insight on a student computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Scripting or Mass Deploying Faronics Insight via MSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing Insight in a Thin Client Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Terminal Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Upgrading Insight on Terminal Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Thin Client Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing Faronics Insight on NComputing Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

L and M-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

X-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing Faronics Insight in Secure Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Password Secure Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Active Directory Secure Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Uninstalling Faronics Insight from a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing Faronics Insight on a Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Manual Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Enabling Keystroke Monitoring and Keyboard Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Automated Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Uninstalling Faronics Insight from a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Installing Faronics Insight on iOS devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Features of Insight Teacher on iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing Insight on Android devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Faronics Insight User Guide

Contents

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Installing Insight Chromebook Student . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Requirements and set up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Manual Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Auto Configuration of Faronics Insight Student for Chromebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Option #1 - Application specific settings in the Admin Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Option #2 - Hidden configuration in a web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Remotely Updating Faronics Insight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Update Insight on Selected Students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Auto Update with Faronics Insight Connection Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Running Faronics Insight in Kiosk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring Faronics Insight Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Teacher Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Student Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Web Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Application Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Drive Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Keystroke Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Changing Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Updating the Faronics Insight Teacher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Updating the Faronics Insight Student . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Faronics Insight Security Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Faronics Insight in a NAL environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Wake-on-LAN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

802.11 Wireless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Special Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SSID Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Additional Faronics Insight Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Insight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

How Faronics Insight Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Implementing Class Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using the Teacher computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

About the Student computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

User Interface Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Insight 8.0 New Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Insight Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using the Test Builder on a Different Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Faronics Insight Security Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Faronics Insight Configuration Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Faronics Insight User Guide

Preface

This user guide explains how to install Faronics Insight, as well as the Student and

Teacher’s Assistant on the Apple iPad, iPhone, and iPod. This user guide also explains how

to use Faronics Insight and its features.

Topics

Important Information

Installing Faronics Insight

Technical Support

Faronics Insight User Guide

Preface

Important Information

This section contains important information about your Faronics product.

About Faronics

Faronics delivers market-leading solutions that help manage, simplify, and secure

complex IT environments. Our products ensure 100% machine availability, and have

dramatically impacted the day-to-day lives of thousands of information technology

professionals. Fueled by a market-centric focus, Faronics’ technology innovations benefit

educational institutions, healthcare facilities, libraries, government organizations, and

corporations.

Product Documentation

The following documents form the Faronics Insight documentation set:

• Faronics Insight User Guide — This document guides you how to use the product.

Supported Environments | 7

Faronics Insight User Guide

Supported Environments

Teacher Console Requirements

The Insight Teacher Console software must be installed on each instructor device.

Supported device operating systems include:

• 32/64-bit Windows 7, 8.1, 10

• Windows Server 2008 R2 or 2012 (for Terminal Services/Thin Client support only)

• NComputing devices

• macOS 10.11 or higher

Student Requirements

The Insight Student client must be installed on each student device. Supported device

operating systems include:

• 32/64-bit Windows 7, 8.1, or 10

• Windows Server 2008 R2 or 2012 (for Terminal Services/Thin Client support only)

• NComputing devices

• macOS 10.11 or higher

•iOS 9 or higher

• Android 7 or higher

• Chromebook ChromeOS 49 or higher

Listed below are the minimum requirements necessary to run Faronics Insight on both

teacher and student computers:

Processor

• PCs: 166 MHz Intel

Pentium

processor or faster

• Macs: 64-bit Intel-based Macs

RAM

• 1 GB for Windows 7/8/10

• 2 GB for macOS

Protocol stack

All computers must be configured with TCP/IP.

802.11 wireless is supported, however, enterprise-class access points are recommended.

Faronics Insight User Guide

Preface

Technical Support

Every effort has been made to design this software for ease of use and to be problem

free. If problems are encountered, contact Technical Support.

Web: http://support.faronics.com

Contact Information

•Web: www.faronics.com

• Email: [email protected]

• Address:

Faronics Technologies USA Inc.

5506 Sunol Blvd, Suite 202

Pleasanton, CA, 94566

USA

Faronics Corporation (Headquarters)

609 Granville Street, Suite 1400

Vancouver, BC V7Y 1G5

Canada

Faronics Corporation (Europe)

8, The Courtyard, Eastern Road

Bracknell, Berkshire

RG12 2XB, United Kingdom

Installing Faronics Insight | 9

Faronics Insight User Guide

Installing Faronics Insight

This chapter describes how to install Faronics Insight.

Topics

Planning the Installation

Faronics Insight Network Configuration

Installing Faronics Insight on Windows

Scripting or Mass Deploying Faronics Insight via MSI

Installing Insight in a Thin Client Environment

Installing Faronics Insight on NComputing Devices

Installing Faronics Insight in Secure Mode

Uninstalling Faronics Insight from a Windows Computer

Installing Faronics Insight on a Mac

Uninstalling Faronics Insight from a Mac

Installing Faronics Insight on iOS devices

Installing Insight on Android devices

Installing Insight Chromebook Student

Auto Configuration of Faronics Insight Student for Chromebooks

Remotely Updating Faronics Insight

Running Faronics Insight in Kiosk Mode

Configuring Faronics Insight Preferences

Faronics Insight Security Monitoring

Faronics Insight in a NAL environment

Wake-on-LAN Support

802.11 Wireless Support

Additional Faronics Insight Utilities

Faronics Insight User Guide

Installing Faronics Insight

Planning the Installation

Before installing Faronics Insight, review the following requirements and ensure your

network and computers are running smoothly. Doing so will prevent problems during

installation.

In most cases, the Insight software running on a computer is referred to as the Teacher or

Student (uppercase), as opposed to the users—the actual teachers and students

(lowercase) or their general devices.

Consider these issues before beginning installation

Determine Insight architecture for your environment

There is an optional method to install Insight called the Insight Connection Service. The

Insight Connection Service is based on a client-server architecture, where the traditional

Insight install is based on a peer-to-peer architecture. The Insight Connection Service will

reduce the need for configuration changes to routers and wireless access points to

support wired/wireless environments and VLANs.

The existing peer-to-peer architecture will still exist and in many instances may still be

the preferred method to install Insight.

Faronics Insight will also support a hybrid environment of both peer-to-peer and

client-server architectures.

Before installing, you will need to think about which architecture will be best for your

organization. Here are some things to think about when making your decision:

Peer-to-Peer

Pros

• Simple, quick install to teachers and students, no server is required

• No configuration changes if your labs are all the same subnet

• Perfect for single classroom or small schools

• Scalable for large districts as long as you can make networking changes to allow

Multicast or Directed Broadcast

• Redundancy is built into the architecture, there is no single point of failure (server)

Cons

• Traffic does not cross subnets without router, wireless access point modification

Planning the Installation | 11

Faronics Insight User Guide

• If your wired and wireless networks are not connected, you must make configuration

changes to allow broadcast/multicast packets to traverse both networks

Client-Server (Connection Server)

Pros

• No configuration changes to routers or access points required because the classroom

server communicates on TCP port 8080

• Best suited for large schools or districts with complicated networks

Cons

• A server is required for every 500 to 10,000 students

• The server is a single point of failure

• Not all features and operating systems are currently supported (see Configuring

Faronics Insight for use with Insight Connection Server)

Choose between a normal classroom/laptop cart environment or the 1:1 environment

For a normal classroom/laptop cart environment, follow the normal installation

instructions later in this manual.

If you are running Faronics Insight in a 1:1 environment, where each student has their own

computing device, decide whether or not you want the students to have the ability to

change their channel to the Teacher channel or if you want teachers to create a list and

automatically bring the Students into class.

We recommend automatically bringing the students into class.

Here's how it works:

1. Set up all student computers with a default home channel which is not used by any

teachers.

2. Set up each teacher on their own unique channel. Using their class room number

works well.

3. Install the student computers with the default option not to change channels.

4. Create a Class List manually or dynamically. These lists can be created based on either

their login id, active directory name or computer name. The methods to create these

lists are described in Using Insight.

5. In the Teacher console, select the students for the current class or load the appropriate

Class List. This will 'pull' students from their home channel temporarily to the channel

the teacher is on.

6. Dismiss the class. When the current class list is dismissed, all students in the current

class will be assigned back to their home channel. Forgetting to actively dismiss the

class is not a problem however, as another teacher will be able to pull students to their

channel when loading their own class list.

Faronics Insight User Guide

Installing Faronics Insight

7. Automatically dismiss the class. You can choose to have the class automatically

dismiss:

> At default end time - Allows teachers to select a specific end time for the class. This

will become the normal end time every time the class is loaded.

> XX minutes from now - Allows teachers to input a certain number of minutes to

have the class dismiss from when it starts.

Choose a unique teacher channel for each classroom (normal classroom setup)

Faronics Insight is designed to work with as many as 16,000 different classrooms on the

same network. It uses Teacher channels to broadcast the contents of a teacher's

computer to student computers on the same channel. To simplify installation, each

classroom should have its own unique channel.

Think of a Teacher channel as a TV channel: All TVs tuned to a certain channel receive the

same program. In the same way, all Students configured to a certain Teacher channel

receive the screen broadcasts from the Teacher configured to that same channel. If only

one Insight classroom is on your network, you can choose any number from 1 to 16,000.

If you have multiple Insight classrooms, each requires its own unique Teacher channel

number.

For each classroom, decide which computer will be the Teacher computer

Generally, you want to set up one Teacher computer per classroom. The teacher will use

this computer to control all student computers in the same classroom. During

installation, you'll have to specify whether the computer is a Teacher or a Student

computer, by selecting the appropriate .msi file.

You may set up more than one teacher computer per classroom, but the first Teacher to

perform any limiting actions takes preference over subsequent Teachers that try to

perform the same limiting action in most cases. If the first Teacher goes offline for any

reason, the subsequent Teacher’s limiting actions take over, so it is a good idea to ensure

the settings are the same. If no Teacher is present on the current channel the Students

will revert to their home channel in about 20-30 seconds.

Configure a valid TCP/IP protocol stack for all student and teacher computers.

If the computers are using DHCP, then DHCP must be working properly. It is best if the

teacher and student computers are all on the same IP subnet. Faronics Insight will work

with static IP addresses, but they are not required.

If teacher and student computers are not on the same IP subnet, use Multicast or an IP

Directed Broadcast and verify that the switches support those features. For more

information on choosing the transport and discovery method, see IP-Subnets and

VLANs.

Use good networking hardware and software

If your classroom already experiences network errors, Faronics Insight will not perform

correctly. If you are experiencing problems logging onto computers or copying files over

the network, resolve these issues before installing Faronics Insight.

Planning the Installation | 13

Faronics Insight User Guide

Use an enterprise class access point

If you plan on using Faronics Insight over a wireless network, it is important to use an

enterprise class access point. Generally, personal home network wireless access points

that cost less than $100 are not robust enough to handle many connections. We

recommend an access point in the $200-$300 range that will reliably handle Student

connections.

Determine whether or not you want students to access the Faronics Insight icon

If you do not want students to access the Faronics Insight icon, run the Student

installation, select Advanced Options and select Stealth Mode.

Determine whether you want to run Faronics Insight using one of the Security Modes

Faronics Insight provides two security modes for installation. It can be installed with one

or both security modes selected. Running Insight in Password-Secure Mode requires a

teacher to type in a password in order to see students on a particular channel. If this

mode is selected for the Teacher install, the same mode must be selected for the Student

installs. For installation instructions, refer to Installing Faronics Insight in Secure Mode.

Running Faronics Insight in Active Directory Secure Mode requires a teacher to be a

member of the domain user group Faronics Teachers to see students on a particular

channel. For installation instructions, refer to Installing Faronics Insight in Secure Mode.

Determine if it is necessary to install on Terminal Services, or NComputing environments

Faronics Insight will run in a thin client environment, fat client environment or a mixed

environment. For instructions on how to install the thin client support, refer to Installing

Insight in a Thin Client Environment.

Determine if you will be installing the software on the Mac

The Faronics Insight Student and Teacher applications will run on the Mac. For

instructions on how to install Faronics Insight on a Mac, refer to Installing Faronics Insight

on a Mac.

Determine if you will be installing the software on Chromebook

Insight Student will run on Chromebook with a robust feature set. For instructions on how

to install Insight on Chromebook refer to Installing Insight Chromebook Student.

Faronics Insight User Guide

Installing Faronics Insight

Determine if you will be including iOS devices in the classroom

Faronics Insight provides free software to include Apple devices such as the iPad, iPhone

or iPod into the classroom. For instructions on how to include these devices, refer to

Installing Faronics Insight on iOS devices.

Consider if you will be using SSID Network Tampering

Network Tampering control settings have been extended so that it can be configured to

enable only specific, approved wireless networks to which a Student device may connect.

This feature will help prevent a Student with a smartphone that has 3G/4G data

connection from using a portable Wi-Fi hotspot. SSID Network Tampering will force the

student machine to associate with the school's allowed wireless network when available.

It is configurable at install time for Teacher and is a configuration option on Student.

When configured, Faronics Insight will only allow students to associate with wireless

networks with an SSID name from the Allowed List

Faronics Insight Network Configuration | 15

Faronics Insight User Guide

Faronics Insight Network Configuration

By default, Faronics Insight assumes that all Students will be on the same IP-subnet as the

Teacher. However, it is possible to configure Faronics Insight to function properly even

when the Teacher resides on a different subnet (or even a separate segment) from the

Student.

IP-Subnets and VLANs

If the Teacher is on a different IP-Subnet from the student computers, the default

IPBroadcast UDP packets used by Faronics Insight will not be received by the Student, and

that machine will not be displayed in the Student List. Instead, you must configure the

Teacher software to use either IP-Multicast or IP-Directed Broadcast packets.

IP-Multicast supports the ability to have one device (a Teacher) send a message to a set of

recipients (Students) with special multicast addresses rather than a single device.

IP-Directed Broadcasts are special addresses which (when properly formed) will traverse

your network as a single directed UDP packet until the destination subnet is reached.

Upon reaching the destination subnet, the router will then convert the packet into a

standard UDP-Broadcast packet.

For either transport method to work, it is important to first verify that your network

routers have support for that feature enabled. For IP-Directed Broadcast to work, your

routers must also be configured to forward IP-Directed Broadcast packets (sometimes

routers refer to these as UDP-Directed Broadcasts) and the address of these packets must

be properly formed. You should contact your network administrator or refer to your

hardware manufacturer's documentation for further information on your network device

features and configuration.

Insight Port Usage

Insight’s original main port number was796 (or 0x31C hex). Starting with Faronics Insight

7.8, a high port is also leveraged, 11796 (or 0x2E14 hex) specifically for operating systems

that require special privileges for communication with ports 1024 and lower (i.e. Android).

Insight intentions are to eventually transition off of port 796 in favor of 11796, In Insight 8

both ports are leveraged.

All non-status broadcast and multicast packets are sent to these ports (796, 11796). The

source port for these packets is dynamic (sometimes referred to as ephemeral), meaning

it is decided by TCP/IP at run time and cannot be specified. Generally it is in the range of

49152–65535. All Insight PC’s must allow data traffic on port 796 and 11796 to be

received and should not attempt to curtail the transmittal of data on ephemeral sockets.

When a Insight Teacher is performing an action on a specific Student (i.e. Remote Control,

Thumbnail acquisition, Chat, etc.) the session oriented TCP packets are used. If the

Student is a Fat Client machine, then the destination port will also be 796 or 11796. Again,

the source port is dynamic.

Faronics Insight User Guide

Installing Faronics Insight

Thin Clients are a special case. All UDP non-status broadcast and multicast packets are

still sent to port 796 and 11796, but if the Student is a Thin Client Student, all TCP

packets are sent to a dynamic port. The port for each Student is therefore unique. In this

case, it is possible for a Teacher to send a TCP packet from a dynamic port to a dynamic

port. However, in the Terminal Server environment, most TCP/IP traffic takes place within

the same computer and is little more than inter-process communication.

There is one additional UDP Status packet which is used to monitor Insight activity on the

network. This traffic originates on port 1053 and is always sent to port 1053. It is either a

broadcast or a multicast packet. Insight will function without Status Packets, but

functionality is reduced (especially for a 1:1 environment where the enrollment data

packets are used to detect when a Student prematurely leaves a class.)

All Multicast packets are in the address range of 239.0.208.0 to 239.0.208.255. If

IP-Multicast is the transport method chosen, then the router must be configured to

forward data in this address range. If IP-Directed Broadcast is chosen, then it also must

allow all traffic on port 796 (0x031C), 11796 (0x2E14), and port 1053 (0x41D) (either

source or destination) to freely move between the subnets.

Faronics Insight provides a tool to assist you in determining the proper address to use in

the IP Directed configuration. It is called DirBCastAddr.exe, and it's available in the install

package. After unzipping the package, the tool can be found in the Utilities subfolder

inside the Windows folder. Click on the file and then enter the IP address of any student

machine on the target subnet, along with the subnet mask for that subnet. After both

addresses have been entered, click on the Calculate button.

Configuring Faronics Insight for use with IP-Multicast or IP-Directed Broadcast

After configuring your network devices as described, configure the Faronics Insight

software to use that transport method.

1. Select Administer | Preferences from the console menu on the Teacher computer.

2. On the Network tab, choose either IP-Multicast or IP-Directed Broadcast in the Data

Transmission section.

3. If IP-Directed Broadcast is the preferred method, enter the IP address determined to

be the correct one as shown by the DirBCastAddr.exe utility. If a specific Teacher

machine must communicate with Student machines in more than one subnet, add the

addresses for the subsequent subnets.

Faronics Insight Network Configuration | 17

Faronics Insight User Guide

Each Teacher installation should be configured with only the subnets where Students with

whom they interact with reside. So different Teacher machines can and will have different

subnet addresses listed in the Network configuration dialog in those environments with

more than three subnets. In the rare case that more than three subnets are needed for a

specific Teacher installation, please contact Technical Support for further assistance.

You can validate your implementation by launching the Teacher console, which should

now automatically discover the Student machines on the other subnets. If UDP data is

traversing the network properly, the teacher will be able to broadcast his or her screen or

blank student screens. If the teacher can also view thumbnails of the students in the

Student List or remotely view student screens, then TCP data is also traversing the

network properly. As Faronics Insight is a peer-to-peer application, both UDP and TCP

traffic are required to be able to traverse the subnet for it to function fully.

Configuring Faronics Insight for use with Insight Connection Server

In Faronics Insight there is a new, optional method to install Insight called the Insight

Connection Service. The Insight Connection Service is based on a client-server

architecture, where the traditional Insight install is based on a peer-to-peer architecture.

The Insight Connection Service will reduce the need for configuration changes to routers

and wireless access points to support wired/wireless environments and VLANs.

Faronics Insight will also support a hybrid environment of both peer-to-peer and

client-server architectures.

Insight Connection Server System Requirements

To support 500 connections

• Dedicated machine or virtual machine that is always up and running

• 64-bit Windows Server 2008 R2 or newer

• Static IP Address

•4 GB RAM

• 100 MB Ethernet network adapter

• Requires port 8080 (communication) and 8085 (Status) to be open

• Optional: Faronics Insight AD Secure mode is supported

To support 10,000 connections

• Dedicated machine or virtual machine that is always up and running

• 64-bit Windows Server 2008 R2 or newer

• Static IP Address

•16 GB RAM

• 1 GB Ethernet network adapter connected to a gigabit port on a switch

Faronics Insight User Guide

Installing Faronics Insight

• Requires port 8080 (communication) and 8085 (Status) to be open

• Optional: Faronics Insight AD Secure mode is supported

Insight Connection Server Setup

1. In My Computer, go to the Faronics product download location and double-click

ICS.msi in the Installers\<language>\ folder.

2. Click Next.

3. Read the license agreement that appears, then click I Accept, then Next.

4. Select a Security Mode option if desired. Enabling the Enable a security mode option

allows you to then select one or both security modes. If Password Secure Mode is

enabled, then both Teacher and Student installs require that password to subscribe to

a channel. If Active Directory Secure Mode is enabled, then the teacher must belong to

an Active Directory group named Insight Teachers that must be created by your IT

staff.

Note: We recommend reading Installing Faronics Insight in Secure Mode before

selecting a Security mode.

5. Click Next.

6. If desired, select Allow problem reports to be sent to Faronics to send anonymous and

confidential problem reports. Click Next.

7. Click Install.

8. Click Finish to complete the installation.

Once the installation finishes a new Insight Connection Server Status shortcut is added to

the start menu. Run the Insight Connection Server Status shortcut to view the server

state.

Note: If the server has more than one network adapter (NIC), it is best to specify which IP

Address the server will listen on. To do this, open the Windows Registry Editor

(regedit.exe) and navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\INSIGHT. Create 2 new

String (REG_SZ) values: IPSUBNET (value equals their host IP address e.g - 192.168.1.0)

and IPSUBNETMASK (value equals their IP subnet mask e.g - 255.255.255.0). Restart the

ICS Service (via Windows Services).

Connecting Insight Teacher Console to Insight Connection Server

Same Subnet as Connection Server

1. Follow the instructions in To install Faronics Insight on a teacher computer, to

complete the Insight Teacher Console installation.

2. If the Faronics Insight Teacher Console is on the same subnet as the Faronics Insight

Connection Service no further configuration is required. The Faronics Insight Teacher

will discover the Faronics Insight Connection Service.

Different Subnet from Connection Server

If the Insight Teacher Console is on different subnet from the Connection Server

additional setup is required.

Faronics Insight Network Configuration | 19

Faronics Insight User Guide

1. Once the installation is complete open the Faronics Insight Teacher Console and from

the administer drop down menu to select preferences.

2. In the Preferences dialog select Network tab.

3. Change the Data Transmission to IP-Directed Broadcast.

4. Insert the IP address of the Insight Connection Service in Subnet 1.

The Insight Teacher Console is now configured to only communicate with the Insight

Connection Service.

Communicating with Insight Connection Service and Broadcast on a different

Subnet (Hybrid Model)

If the teacher needs to communicate with both broadcast Faronics Insight students and

the Faronics Insight Connection Service one additional step is required.

In the Data Transmission tab under IP-Directed Broadcast, Insert the broadcast range of

255.255.255.255 to the Subnet 2.

Configuring Faronics Insight Students for Faronics Insight Connection Service

1. Follow the instructions in To install Faronics Insight on a student computer, to

complete the Faronics Insight student installation

2. A new dialog is available during the install if you select advanced settings: Insight

Connection Service.

3. Enable the Connect Student to Insight Connection Service option.

4. Enter the Faronics Insight Connection Service Address.

5. Once the installation finishes the student will communicate using the Insight

Connection Service.

Features not currently supported by Insight Connection Server

•Video

Enabling Automatic Assignment of Teacher Channels

Insight Connection Service can auto-assign teacher channels. You can specify a range to

use and Insight Connection Service will rotate through the range to assist with channel

assignment. This can be very useful in scenarios where you do not want to have the

teachers deal with the manual administration of channel settings.

Note: This feature requires that all teachers be running Insight Teacher version 9.0 or

later. All Teachers must initially have the channel number within the range of dynamic

channels. All Teachers must be allowed to change channels (using enablechannelselect.exe

utility). Ensure the range is large enough to accommodate all teachers using the ICS.

To enable this on the Insight Connection Service:

1. Create the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Insight DynamicChannelStart REG_DWORD

= (channel)

(e.g. 1000, the start of auto channel range)

HKEY_LOCAL_MACHINE\SOFTWARE\Insight DynamicChannelStop REG_DWORD =

(channel)

(e.g. 5000, the end of auto channel range)

Faronics Insight User Guide

Installing Faronics Insight

2. From services.msc, restart the Insight Connection Server.

Example

Assume a dynamic channel range of 1000 to 5000 is set and that all teachers are currently

set to channel 1001 at the time of install.

1. The first teacher connects to the ICS stays on channel 1001 because it is in the

dynamic range and is currently unused.

2. The second teacher that connects to the ICS is moved to a random channel within the

dynamic range (e.g. 3500), because 1001 is currently in use.

3. The process repeats for each teacher that connects to the ICS.

4. Once moved to a channel within the dynamic range, the teacher stores that new

channel in registry and connects to that channel in the future.

Note: If a teacher manually changes their channel back to a number within the dynamic

range, they will not be moved again. This is to support scenarios in which schools may

wish to have two teachers on the same channel. Be aware that this could cause undesired

channel conflicts.

Installing Faronics Insight on Windows | 21

Faronics Insight User Guide

Installing Faronics Insight on Windows

Faronics Insight has two installation programs for Windows.

• teacher.msi

•student.msi

To install Faronics Insight you must run the appropriate.msi file on either the teacher or

student computer. The install creates a C:\Program Files\Faronics folder on each computer

and stores all files locally.

Once the installation is complete, the Student or Teacher program will automatically start

each time the computer is started. The teacher computer will display the Faronics Insight

icon in the system tray at the bottom right corner of the computer screen. To begin using

Faronics Insight, right-click the icon to open the shortcut menu or left click to open the

Faronics Insight console.

On student computers, a Faronics Insight Student icon will appear in the system tray at

the bottom right corner of the computer screen. If you place your mouse cursor over the

icon, it will tell you the Teacher channel and the IP address of the student computer.

To install Faronics Insight on a teacher computer

1. In My Computer, go to the Faronics Insight product download location and

double-click teacher.msi in the Windows folder.

2. Click Next.

3. Read the license agreement that appears, then click I Accept, then Next.

4. Type in a Teacher channel number (1 to 16,000). Remember to choose a unique

number for each classroom.

5. If desired, set any Advanced Options by enabling the Check to configure advanced

options option, then click Next. Note: The settings selected on this Teacher installation

are also the settings that apply when remotely updating Student computers after the

initial install from this Teacher. Advanced Settings include:

> Stealth Mode - The Faronics Insight icon will not be visible on the student computer.

> Student Can Change Channels - Allows students to change the channel they are

subscribed to.

> No Keyboard monitoring - Turns off keyboard monitoring of students.

> Allow Task Manager/Activity Monitor Limiting - Allows task Manager/Activity

Monitor to be limited on the student computers.

> No Internet History Logging - Turns off logging Internet history of students.

> Enable Network tampering Controls - Monitors wired and wireless network adapter

disconnections (including setting SSID wireless allow list.)

> Screen Privacy - Allows students to disable sharing their screens.

> Install Chrome Extension - Install Chrome Extension for web history and limiting.

6. If desired, enable WIFI SSID Whitelisting. When enabled, you will need to enter the

desire SSIDs by typing them in the lower box and clicking Add. When this is enabled,

students will be restricted to those SSIDs while they are available to connect to. Click

Next.

Faronics Insight User Guide

Installing Faronics Insight

7. If desired, connect the teacher to Insight Connection Server by selecting "Connect

Teacher to Connection Server" and enter the static IP address in the "Connection

Server Address" field. Click Next.

8. Select a Security Mode option if desired. Enabling the Enable a security mode option

allows you to then select one or both security modes. If Password Secure Mode is

enabled, then both Teacher and Student installs require that password to subscribe to

a channel. If Active Directory Secure Mode is enabled, then the teacher must belong to

an Active Directory group named Insight Teachers that must be created by your IT

staff.

Note: We recommend reading Installing Faronics Insight in Secure Mode before

selecting a Security mode.

9. If desired, select Allow problem reports to be sent to Faronics to send anonymous and

confidential problem reports. Click Next.

10. Click Install.

11. Click Finish to complete the installation.

If a Teacher was previously installed on that device, then a reboot will be required in

order to update the existing files.

By default, Teachers are installed without the ability to change their channel. If you wish

to allow teachers to have the ability to change the channel, or to view multiple channels,

you must copy and run the EnableChannelSelect.exe file located in the Utilities subfolder

in the Windows folder from the product download location to the Teacher machine. This

tool must be run with Administrative rights. On Windows 7, ensure that you launch the

command prompt by right-clicking this item from the Start menu and choosing to Run as

administrator.

To install Faronics Insight on a student computer

1. In My Computer, go to the Faronics Insight product download location and

double-click student.msi in the Windows folder.

2. Click Next.

3. Read the license agreement that appears, then click I Accept, then Next.

4. Type in the Teacher channel number (1 to 16,000) that will manage that Student, or in

1:1 environments enter the Home Channel number determined for that student

device. Remember to choose a unique number for each classroom. If you'd like to set

any Advanced Options, enable the Check to configure advanced options option. Click

Next.

5. Set any Advanced Options.

Installing Faronics Insight on Windows | 23

Faronics Insight User Guide

The Advanced Options for student include the following choices which are

covered in more detail in Scripting or Mass Deploying Faronics Insight via MSI.

> Stealth Mode – The Insight icon will not be visible on the student computer.

> Student Can Change Channels – Allows students to change the channel they are

subscribed to.

> No Keyboard Monitoring – Turns off keyboard monitoring of students.

> No Internet History Logging – Turns off Internet history monitoring of students.

> Enable Network Tampering Controls – Monitors wired and wireless network adapter

disconnections (including setting SSID wireless allow list.)

> Screen Privacy – Allows students to disable sharing their screens.

> Follow RDP Desktop – Allows students to follow the desktop of the RDP session, not

just the console.

> Allow Edge Browser / Modern Internet Explorer – Allows students to browse with

Modern Internet Explorer.

> Install Chrome Extension - Install Chrome Extension for web history and limiting.

6. If desired, enable WIFI SSID Whitelisting. When enabled, you will need to enter the

desire SSIDs by typing them in the lower box and clicking Add. When this is enabled,

students will be restricted to those SSIDs while they are available to connect to. Click

Next.

7. If desired, connect the student to Insight Connection Server by selecting "Connect

Student to Connection Server" and enter the static IP address in the "Connection

Server Address" field. Click Next.

8. Select a Security Mode option if desired. Enabling the Enable a security mode option

allows you to then select one or both security modes. If Password Secure Mode is

enabled, then both Teacher and Student installs require that password to subscribe to

a channel. If Active Directory Secure Mode is enabled, then the teacher must belong to

an Active Directory group named Insight Teachers that must be created by your IT

staff.

Note: We recommend reading Installing Faronics Insight in Secure Mode before

selecting a Security mode.

9. If desired, select Allow problem reports to be sent to Faronics to send anonymous and

confidential problem reports. Click Next.

10. Click Install.

11. Click Finish to complete the installation.

Faronics Insight User Guide

Installing Faronics Insight

Scripting or Mass Deploying Faronics Insight via MSI

If you want to run teacher.msi or student.msi from a script or desktop management tool,

there are command-line options to install Faronics Insight. Run msiexec.exe and each

value should be set to a non-null value such as 1 to enable that feature. Msiexe.exe

command-line parameters are found by running msiexec.exe. Msiexec.exe is a Microsoft

program.

• CHANNEL="X"

Installs Faronics Insight with the Teacher Channel X. "X" must be an integer number

from 1 to 16000.

• ADVANCED_OPTIONS

Required to set any of the following advanced options.

• STEALTH_MODE

An advanced option, that when set to a non-null value, prevents the Faronics Insight

icon from being shown on the Student computer.

• STUDENT_CHANGE_CHANNEL_MODE

An advanced option, that when set to a non-null value, allows the student to change

Teacher channels.

• NO_KEYBOARD_MONITORING_MODE

An advanced option, that when set to a non-null value, ensures that student

keystrokes will not be captured on the Student computer.

• NO_INTERNET_MONITORING_MODE

An advanced option, that when set to a non-null value, ensures that Internet history

will not be captured on the Student computer.

•AD_SECURE_MODE

When set to a non-null value, requires the Teacher or Student to enter Active

Directory Security Mode. Only Teachers that are a member of the Domain User Group

Faronics Insight Teachers will be able to manage those Students.

• SECURE_MODE

When set to a non-null value, the Password Secure version of the product is installed

that requires a password be entered on the teacher console to connect to Student

computers, which must also be installed in this mode.

•PASSWORD

A password is required when turning on Password Secure mode.

•PASSWORD_CONFIRM

Confirmation of the password is required when turning on Password Secure mode.

• TASK_MANAGER_LIMIT

An advanced option, that when set to a non-null value, allows the Teacher to decide

to limit or not limit Task Manager and Activity Monitor.

Scripting or Mass Deploying Faronics Insight via MSI | 25

Faronics Insight User Guide

• ENABLECHANNELSELECT

When set to a non-null value, allows the Teacher to change channels to view one or

more classrooms.

•LCS=IP

Address of Faronics Insight Connection Service will set up the student to communicate

with the Faronics Insight Connection Service

• ONLY_INSTALL_UPGRADE (Student.msi only)

When set to 1 deploying the student.msi to an existing student will upgrade, rather

than uninstall.

• ENABLENETWORKTAMPERCONTROL=1

Install option for Students to turn on the Network tampering Detection feature.

• SSID_WHITELIST_NETWORKS="net1+net2+net3+etc..."

• ENABLE_SSID_WHITELIST=0

Will turn this feature off, to turn it on use it in conjunction with

ENABLENETWORKTAMPERCONTROL.

• STUDENT_PRIVACY_MODE=1

Will turn on screen privacy on student machines and prompt the user if they want to

allow their screen to be viewed by Insight teachers.

• FOLLOW_RDP_DESKTOP

student agent will follow the desktop of an RDP session, not just the console.

• ALLOW_METRO_IE

Allows students to browse with Edge browser

• INSTALL_CHROME_EXTENSION=0

This will allow the student to install without using the Chrome extension for Limit Web

if Chrome isn’t installed.

• INSTALL_FIREFOX_EXTENSION=0

Tthis will allow the student to install without using the Firefox policy for Limit Web.

• INSTALL_EDGE_EXTENSION=0

This will allow the student to install without using the Microsoft Edge extension for

Limit Web.

• ALLOW_BECOME_STUDENT=1

Tthis will allow the teacher console to use the option to become a student if both

clients are installed on a shared computer.

For example:

ADVANCED_OPTIONS=1

ENABLENETWORKTAMPERCONTROL=1

ENABLE_SSID_WHITELIST=1

SSID_WHITELIST_NETWORKS="net1+net2+net3+etc..."

For example, if you want to silently install a Password Secure mode Teacher that can

change channels but starts on channel 3, with a password of "test", your script should look

like this:

Faronics Insight User Guide

Installing Faronics Insight

Msiexec.exe /i "<path to teacher.msi>\teacher.msi" /qn

ADVANCED_OPTIONS=1 SECURE_MODE=1 PASSWORD=test PASSWORD_CONFIRM=test

CHANNEL=3 ENABLECHANNELSELECT=1 LCS=192.168.2.3

Installing Insight in a Thin Client Environment | 27

Faronics Insight User Guide

Installing Insight in a Thin Client Environment

Faronics Insight supports a Terminal Server or NComputing environment. Insight allows

thin client computers to be used as student and/or teacher computers. You can

mix-and-match thin and traditional client computers (fat clients) in the classroom.

Terminal Server Installation

Terminal Server Installation is a two step process. Initially, the TerminalServer.msi

installation program needs to be run on the Terminal Server. This will copy all needed files

to the Terminal Server but will not configure any Terminal Server client computer as either

a Teacher or Student.

If the Terminal Server is in Execute mode, the After Installation dialog will appear. Since

Faronics Insight has been designed to install onto a Terminal Server, it is not necessary to

complete this dialog. You can press the Cancel button on this dialog at any time.

Once you have completed this first step and the Faronics Insight files have been copied

to the Terminal Server, Faronics Insight must be properly configured to run on each

desired thin client computer. You may do this in one of three ways.

1. Manual Student or Teacher Configuration

configuration utility. Repeat this for each thin client device in the classroom.

2. Scripted Student or Teacher Configuration

You can script the SetupTSClient.exe utility. The following command line options are

recognized:

#X Configures the Teacher channel, where "X" is the desired channel number

StUdEnT

Configures that thin client device to run the Faronics Insight Student

software at login

TeAcHeR

Configures that thin client device to run the Faronics Insight Teacher

software at login

PaSsWoRd Allows a Security Password to be specified

UNINSTALL

Configures so that the thin client device will no longer load the Faronics

Insight software

QUIET Performs a silent configuration (this must be the last option specified)

Faronics Insight User Guide

Installing Faronics Insight

3. LskTSDat.ini file

The previous manual configuration procedure edits a Faronics Insight configuration file

(C:\Program Files\Faronics\LskTSDat.ini). If you do not wish to run SetupTSClient.exe on

each thin client, you can edit the LskTSDat.ini file directly with any text editor such as

Notepad.

There is an entry in that file for each thin client which will be running either the Insight

Student or Teacher software. The format of the .ini file is as follows:

[Faronics Insight TSClient List]

THINCLIENT001001=Teacher, Channel=1, Name=Teacher1

THINCLIENT 001002=Student, Channel=1, Name= THINCLIENT001002

THINCLIENT 001003=Student, Channel=1, Name= THINCLIENT 001003

THINCLIENT 001004=Student, Channel=1, Name= THINCLIENT 001004

DEFAULT=Student, Channel=1, Name=Default

The first part of each line (THINCLIENT001001 in this example) is the Client Name of that

thin client. Each thin client device has a unique Client Name set by the manufacturer or

during hardware configuration. You can find that name by logging into the device and

entering the SET command from a command prompt. Many IT departments will have a

list of Client Names for each thin client device.

The Client Name DEFAULT can be used as a default setting. If a Thin Client does not find

itself in the LskTSDat.ini file, it will assume the configuration of the DEFAULT entry (if that

entry exists.)

Note: Some Thin Client devices require configuration to set a unique Client Name for the

device. Faronics Insight requires all Thin Client devices to have a unique Client Name.

Please check your Thin Client device's documentation to make sure each device has a

unique Client Name.

Following the Client Name is the type of Faronics Insight software to run on that thin

client device (either Student or Teacher.) The next parameter defines which Faronics

Insight Channel to use for that thin client. Generally, all thin client devices in the same

classroom will have the same Channel number.

The last parameter defines the Faronics Insight Display Name. The Student will appear in

the Teacher Console with both the login name and this name. By default, we use the

Client Name, but that can be changed if a more meaningful name is desired.

Multiple Terminal Servers

If you are load balancing (i.e. multiple Terminal Servers serving the same classroom) you

must install Faronics Insight software on all Terminal Servers and then replicate the

completed LskTSDat.ini file to all Terminal Servers. If there are many Terminal Servers

load balanced together, it is possible to configure Faronics Insight to share a common

LskTSDat.ini file.

Installing Insight in a Thin Client Environment | 29

Faronics Insight User Guide

There are two options to install Insight on multiple Terminal Servers that are load

balanced:

• Specify which server each system connects to and use the standard installation.

• There is also a way to share a ini file for multiple servers. This requires a change in the

registry.

To use a remote .ini file, you will need to add the following key to the registry of each

Terminal Server in the server cluster:

HKEY_LOCAL_MACHINE\SOFTWARE\Insight\RemoteIniPath

It needs to be of type REG_SZ and should be the path of the shared ini file. The name of

the ini file will still be set to LskTSDat.ini, but you can now specify a remote location for

that file. This follows the normal Windows way of naming the Remote Ini Path.

Here are some examples:

"\\?\UNC\xpprosp3-3\Data

This will specify a remote share Data on computer xpprosp3-3.

C:\Program Files\Insight

This specifies a local file.

Upgrading Insight on Terminal Server

The TerminalServices.msi installs the updated files for both Teacher and Student, so once

that install has completed, both Teacher and Student are updated.

If you have already successfully run the SetupTSClient.exe at some point in the past, you

do not need to run it again. SetupTSClient.exe doesn’t actually install any files, it only

configures entries in the LskTSDat.ini file on the Terminal Server, so that when a remote

session starts up, Faronics Insight will know whether to launch the Teacher or the Student

and set it to the correct channel. If your Teachers and Students are already configured

correctly in the LskTSDat.ini then you do not need to run SetupTSClient.exe again, just run

TerminalServices.msi and both Teacher and Student will be updated.

Thin Client Limitations

While every effort has been made to implement all Insight functionality for thin client

devices, there are some limitations. The following is a list features that do not work on

thin clients.

• Sound Muting

•USB limiting

• Printer limiting

• Power on

• Shutdown or Reboot

• Change student channel (now done from .ini file)

Faronics Insight User Guide

Installing Faronics Insight

• Change student display name (now done from .ini file)

• Extensive student hardening (it is assumed that a thin client device is locked-down

from the Server)

• Chrome Web Limiting

Installing Faronics Insight on NComputing Devices | 31

Faronics Insight User Guide

Installing Faronics Insight on NComputing Devices

NComputing provides a number of small access devices that connect, either directly or via

Ethernet, to a centralized server that hosts each virtual desktop. These devices include the

L, M, and X-series computers. Support for NComputing devices is very dependent on the

generation of hardware and the version of vSpace software installed. As this support is

somewhat dynamic, please check the NComputing matrix on the FAQ page at

http://support.faronics.com for the latest news on what combination of hardware model,

operating system, and vSpace software is supported with this version of Faronics Insight.

L and M-Series

The L and M-Series platforms allow multiple users to share a single host computer. The

client hardware is attached to the host via a standard Ethernet infrastructure. Because of

the similarity of the L and M-Series architecture to a standard terminal server, you should

first copy the Insight files to the L or M-Series host computer with the TerminalServer.msi

package.

X-Series

The X-Series platform allows a single computer to be shared with up to eleven users. Up

to 2 X-Series PCI cards are installed in the Host computer. After the software has been

installed on all clients of the host, the host should be rebooted and all users should log in

again. Installation is similar to Terminal Server installation (detailed above.) You must first

copy the Faronics Insight files to the Host computer with the TerminalServer.msi package

and then configure the client computers with the SetupTSClient.exe utility.

Faronics Insight User Guide

Installing Faronics Insight

Installing Faronics Insight in Secure Mode

Faronics Insight has the ability to install additional levels of security if desired. Two modes

are available, Password Secure and Active Directory Secure, and one or both may be

selected. If the option is not properly installed, however, a Teacher will not be able to

communicate on the desired channel and Student access will be unavailable.

Password Secure Mode

This mode requires teachers to type in a password when the console is launched to see

students on a particular channel. This feature adds an extra level of security to prevent

unauthorized consoles from being used as teachers.

Installation Steps:

1. After double clicking on either the teacher.msi or student.msi file, continue through

the install as previously described. To install the password protected version, Check

the box to Enable a security mode.

2. Select Password Secure Mode.

3. Type in a password and re-enter it to confirm.

4. Repeat these steps for both Teacher or Student installations.

Note that if Insight is installed using the Faronics Insight Connection Service (ICS) the

same process of selecting Password Secure Mode must be leveraged during the

installation of the ICS. The password that is configured for the ICS needs to match the

password of the students, otherwise communication will not occur between the teacher

and student systems.

The password is required on the Teacher install so that if a teacher computer uses the

Become a Student feature, it can still be secure.

When a teacher launches the console or changes channels, they will be prompted for a

password to view the students on that particular channel or group of channels.

To install the password protected version on the Teacher or Student using a script or

Active Directory, refer to Scripting or Mass Deploying Faronics Insight via MSI.

In order to use .adm templates with the secure version of Insight, you must log in to the

customer portal and generate a key that will go in the password section of the .adm files.

In the event that only a Teacher or a Student, but not both, was installed with Password

Secure mode, the Student will not be accessible by the Teacher. This will be indicated by a

Security Locked Out icon on the Student thumbnail. You can verify if this is the case by

checking the version number on the Students. If you hover with your mouse over the

icon in the Student system tray, it will show a version number something like:

v8.0.1.20Ls, v8.0.1.20Sd or v8.0.1.20Sds

Installing Faronics Insight in Secure Mode | 33

Faronics Insight User Guide

The lowercase letters are security identifiers, where 's' signifies Password Secure Mode, 'd'

signifies an Active Directory Secure Mode installation and 'r' is appended to the version

for Teacher and Student when connected through the Insight Connection Service.

The uppercase L and S are not actually security identifiers, rather they refer to the type of

Faronics Insight install chosen. L is for the Light version and S indicates a Subscription

license. The system is designed to lock out any devices that don’t match security models.

The Students will need to be reinstalled with the correct security mode option(s) in order

to correct the security lock out issue.

Note: If the teacher's password is compromised, it will be necessary to re-install both

Teacher and Student computers with a new password.

Active Directory Secure Mode

Faronics Insight has the ability to leverage Windows Active Directory to ensure that only

authorized teachers can control students. This mode adds an extra level of security to

prevent unauthorized consoles from being used. This mode will only function in an Active

Directory Domain environment.

To fully configure this mode, you must have Domain Rights to create and populate a

domain User Group.

Installation Steps:

1. After double clicking on either the teacher.msi or student.msi file, continue through the

install as previously described. To install the password protected version, check the

box to Enable a security mode.

2. Select Active Directory Secure Mode.

3. Repeat these steps for both Teacher or Student computers.

* If Insight is installed using the Insight Connection Service (ICS) the same process of

selecting Active Directory Secure Mode must be leveraged during the installation of the

ICS. The system that is hosting the ICS needs to be a member of the domain and can see

the Insight Teachers Group, otherwise communication will not occur between the teacher

and student systems.

To install the Active Directory Secure mode on the Teacher or Student using a script or

Active Directory, refer to Scripting or Mass Deploying Faronics Insight via MSI.

When in this mode, a teacher must be a member of the Domain User Group Insight

Teachers. If the teacher is not a member of that group, then Active Directory Secure

students will not interact with that teacher.

Creation of the Insight Teachers Domain User Group is done using the appropriate

Windows Server Active Directory tools. Once the group has been created, those same

tools can be used to populate the group with the appropriate teachers.

Faronics Insight User Guide

Installing Faronics Insight

While Password Secure Mode requires that both Students and Teachers are installed with

this option, Active Directory Mode is a bit different. If the Student has Active Directory

Secure Mode enabled, then it will be Security Locked Out to any Teacher who was not

installed with the Active Directory Secure Mode enabled (or is not a member of the

Faronics Insight Teachers group). The restriction does not go the other way. An Active

Directory Secured Teacher (who is also a member of the Faronics Insight Teachers group)

will be able to control Students who do not have AD Secure Mode Enabled, without any

restrictions.

Note: Active Directory Secure Mode is not available yet for Mac Teachers, Mac Students,

Chromebooks, Android, or iOS.

Uninstalling Faronics Insight from a Windows Computer | 35

Faronics Insight User Guide

Uninstalling Faronics Insight from a Windows Computer

To prevent the unauthorized removal of Insight software, the installation has been

designed to be tamper resistant. Rather than using the customary Add or Remove

Programs mechanism in Windows, Insight requires the presence of the original install

package to uninstall the software.

The .msi install package acts like a toggle switch. To uninstall Faronics Insight from a

Windows computer, simply double-click the same file you used to first install the product,

to run the installation program again. This will remove the software. If you were to select

and run the file again, the software would be re-installed.

If the download package is no longer available, you should be able to download it again

from your customer account in the Customer Portal. If you are not able to access your

account, please contact Technical Support and they will provide you a copy of the .msi

file. It will be necessary to know the exact version of the software installed. This can be

found in the Student List view of the Teacher console, or locally by hovering with your

mouse over the Insight icon in the system tray.

If your Students were installed in Stealth mode, the Insight icon will not be displayed in

the system tray. To determine if a Student is installed in that case, you should just see it

listed in the Teacher console. If for some reason it is not listed, but installed, there are two

ways to check. If you can access the Task Manager on the student (typically you can do

this using CTRL-ALT-ESC), there will be an entry under Processes called student.exe and

then you will know that Faronics Insight is installed.

If you are unable to access the Task Manager, there is a tool available in the Utility folder

called Student Diagnostics. If you run this program on a Student computer, the first

available test is called Test Local Installation. This test will tell you if Faronics Insight is

installed and running as well as the channel number, version and other pertinent data.

Please contact Technical Support for assistance in using this tool.

In My Computer, go to the Faronics Insight product download location and double-click

teacher.msi.

1. If you are on a teacher computer, run teacher.msi. If you are on a student computer,

run student.msi.

2. You will be prompted to remove the software, click Next.

3. Click Remove.

4. Click Finish.

To silently uninstall Faronics Insight using a script, run Msiexec.exe with the following

parameters:

Msiexec.exe /x "<path to teacher.msi>\teacher.msi" /qn

Msiexec.exe /x "<path to student.msi>\student.msi" /qn

Faronics Insight User Guide

Installing Faronics Insight

Installing Faronics Insight on a Mac

Faronics Insight has the ability to both monitor and manage students on Mac computers

as a Teacher as well as support for Students running on this platform. The installation

process on Insight Student and Insight Teacher is similar to a Windows installation, but

there are slight differences.

Note: Insight utilities for Mac are located in the Utilities folder within the

insight_teacher.dmg.

Manual Installation

After downloading the Faronics Insight installation file from the Customer Portal, unzip

the file.

To install the software on a teacher computer follow these instructions:

1. Copy insight_teacher.dmg from the Mac folder to the Mac Teacher computer.

2. Double click on insight_teacher.dmg.

3. Double click on insight_teacher.pkg.

4. Follow the installation wizard to the Software License Agreement. After reading the

terms of the license, select Continue and Agree.

5. Enter a teacher channel number (1 to 16,000). Choose a unique number for each

classroom.

6. If desired, check the box to configure Advanced Options. These options are the same

as previously described in Scripting or Mass Deploying Faronics Insight via MSI. Again

these options relate to the case when a Teacher becomes a Student or when a Student

is remotely updated from this Teacher.

7. Click Continue. The installation location cannot be changed. Faronics Insight must be

installed on the system drive.

8. Click Install. The installer will ask for the administrator credentials on that computer.

Type in the username and password and click OK.

9. After the installation is successful, click Close.

By default, Teachers are installed without the ability to change their channel. If you wish

to allow Teachers to have the ability to change the channel, or to view multiple channels,

you must run the EnableChannelSelect utility located in the Utilities folder in the

insight_teacher.dmg.

This tool must be run with Administrative rights.

To install the software on a student computer follow these instructions:

1. Copy insight_student.dmg to the Mac student computer.

2. Double click on insight_student.dmg.

Installing Faronics Insight on a Mac | 37

Faronics Insight User Guide

3. Double click on insight_student.pkg.

4. Follow the installation wizard to the Software License Agreement. After reading the

terms of the license, select Continue and Agree.

5. Check the boxes to configure the student as desired. For an list and explanation of the

options available, please review Scripting or Mass Deploying Faronics Insight via MSI.

6. Click Continue. The installation location cannot be changed. Faronics Insight must be

installed on the system drive.

7. Click Install. The installer will ask for the administrator credentials on that computer.

Type in the username and password and click OK.

8. After the installation is successful, click Close.

Note: The Mac student install will not work properly when installed from a user account

with File Vault turned on. This is an Apple bug that displays Insert the <username> disk.

Enabling Keystroke Monitoring and Keyboard Blocking

Due to security changes in OS X 10.9 (Mavericks) onwards, the Faronics Insight Mac

Student can no longer block the keyboard or monitor keystrokes by default. This

functionality can be enabled by approving the Faronics Insight Student as an Accessibility

application in the System Preferences:

1. After installing the Faronics Insight Mac Student (version 7.7.4 or later), open System

Preferences from the Apple menu.

2. Click the Security & Privacy icon.

3. Select the Privacy tab.

4. Select Accessibility from the list on the left side of the Privacy pane.

5. Click the lock icon in the lower left corner of the window and enter an admin account

and password when prompted.

6. Select the checkbox next to Insight in the list of Accessibility applications. A logout is

necessary before the approval will take effect.

Automated Installation

The insight_teacher.pkg and the insight_student.pkg can be customized and installed

through a desktop management application.

To customize this package complete the following steps:

1. Double click on insight_teacher.dmg or insight_student.dmg.

2. Double click on Create a custom package.

3. Follow the installation wizard and select the appropriate options.

4. Name and save the package.

This will create a custom package that can be installed with the selected settings.

Faronics Insight User Guide

Installing Faronics Insight

Uninstalling Faronics Insight from a Mac

In your computer, go to the folder where you saved the downloaded .dmg file.

1. If you are on a teacher computer, double-click insight_teacher.dmg.

2. If you are on a student computer, double-click insight_student.dmg.

3. Click on Uninstall.

4. Click Yes, Uninstall.

5. Type in an administrative username and password.

6. Click OK.

Installing Faronics Insight on iOS devices | 39

Faronics Insight User Guide

Installing Faronics Insight on iOS devices

Faronics Insight provides free Student and Teacher Assistant for the Apple iPad, iPhone, or

iPod. The capabilities described below will only work with an existing Faronics Insight v7.5

or greater environment.

Installation

iOS Student

The Student install is a simple download from Apple's iTunes App Store.

1. From the device, download and install the Faronics Insight Student from the App

Store.

Teacher’s Assistant

The Teacher’s Assistant install is a two step process.

1. From the device, download and install the Faronics Insight Teacher’s Assistant from the

App Store.

2. Pair the Teacher’s Assistant with a Insight Teacher’s console running on either a

Windows or Mac computer.

Pairing the Teacher’s Assistant with a Teacher Console

Pairing the Teacher’s Assistant with a Teacher Console is critical, as the Teacher’s Assistant

will not discover Students unless it is paired, and the settings to restrict students Internet

access or limit application usage are supplied by the Teacher’s Console.

1. Launch the Faronics Insight Teacher console on a Windows or Mac computer.

2. From the Administer menu, select Manage Teacher's Assistants. A window will be

launched from which the iOS device will be authorized.

3. Connect the iOS device to the organization’s wireless network.

4. Launch the Teacher’s Assistant by clicking on the Teacher icon on the iOS device.

5. The iOS device will discover and list the available Teacher machines on the network.

Select the appropriate Teacher machine from the list.

6. A passcode will be generated and displayed on the iOS device.

7. In the Manage Teacher's Assistants dialog on the PC or Mac, the iOS device will appear

in the window. Select the device and click Authorize.

8. Type in the Passcode that was generated on the iOS device and click OK.

Faronics Insight User Guide

Installing Faronics Insight

Once the Teacher’s Assistant has been paired with the Teacher’s Console, the pairing will

automatically occur whenever the Assistant is launched. To stop pairing the iOS device to

a Teacher, select the iOS device in the Manage Teacher’s Assistants menu and click

Remove.

With the pairing complete, the Teacher’s Assistant will discover all of the Student

computers on the Teacher’s channel and download the appropriate feature settings. At

this point the Teacher’s Assistant will be able to perform the features even if the Teacher’s

Console is closed. However, if the Teacher’s Assistant app is closed, you must start the

Teacher’s Console on the Mac or PC before re-starting the Teacher’s Assistant app.

Features of Insight Teacher on iOS

With the Teacher Assistant paired to the Teacher’s Console the Assistant will be able to

perform the following functions:

• Discover Student computers

• Display a thumbnail of student screens

•Blank Screens

•Voting

•Web limiting

•App limiting

•Send Message

• Details View

> Last used application

> Last visited website

> Battery information

• Student Question

•Send Tests

• Remote Control Student

• Remote Control Teacher

Selecting Students for Operations

To perform a feature on the student computers you may either select one student,

multiple students or all students. To select a student, simply touch their thumbnail. To

deselect, touch the thumbnail again. There is an implied all selection if no thumbnails are

directly selected.

Once you’ve selected the pertinent thumbnails, touch the icon for the feature you want

to enable. To turn off that feature, touch the feature icon again. If you want to configure

a particular feature touch and hold the feature icon and a configuration dialog will

appear.

Installing Faronics Insight on iOS devices | 41

Faronics Insight User Guide

Blank Screens

The blank screens messages are not pulled from the Teacher’s Console. However, the

messages can be modified and selected from the Teacher’s Assistant either from the

Settings menu or by touching and holding the message selection box.

Voting

True/False, Multiple Choice or Verbal questions can be sent to the students. Student

results are tabulated and shown in real-time to the Teacher’s Assistant.

Send Message

Customized messages can be sent to one, multiple or all students. Select the students or

use the implied all by selecting no students and touch the Send Message icon. Input a

message or select and existing message and touch the Send button.

App Limiting

When the Teacher’s Assistant pairs with the Teacher Console, the current app limiting

settings are downloaded to the Teacher’s Assistant. To limit apps on the selected students,

touch the app limiting icon. An app limiting icon will be displayed on the thumbnail. To

stop app limiting touch the app limiting icon again.

Web Limiting

When the Teacher’s Assistant pairs with the Teacher Console, the current web limiting

settings are downloaded to the Teacher’s Assistant. To limit the web on the selected

students, touch the web limiting icon. A web limiting icon will be displayed on the

thumbnail.To stop web limiting, touch the web limiting icon again.

Details View

To view the details about a student such as their battery information, last used application

and last visited website, tap a thumbnail twice.

Student Question

Students can raise their hands electronically by clicking on the Faronics Insight icon on

their computer and typing in a question to the teacher. That question is then displayed on

the Teacher’s Assistant.

Faronics Insight User Guide

Installing Faronics Insight

Remote Control Student

Take remote control of a single student. This features allows you to remotely use the

mouse and keyboard on the selected student’s computer. With Faronics Insight you can

even remote control a computer at the login prompt.

In order to send the CTRL-ALT-DEL command to a computer during remote control, you

will need to use the keyboard icon to then select those keys and send over the command.

Remote Control Teacher

Take remote control of the Teacher machine that is paired with the Faronics Insight

Teachers Assistant App. This feature gives the teacher mobility in the classroom. Remote

Control Teacher allows all the features inside the Faronics Insight Teacher Console to be

leveraged remotely or any application running on the teacher machine to be utilized

remotely by the Teacher Assistant App.

Installing Insight on Android devices | 43

Faronics Insight User Guide

Installing Insight on Android devices

Faronics Insight provides a free Student for Android tablets. Specific Android validation

was performed using the following platforms: Samsung Galaxy tablets, Lenovo tablets,

Google Nexus tablets, and the Amazon Kindle Fire tablet.

The capabilities described below will only work with an existing Faronics Insight v7.7 or

greater environment.

Installation

The Student install is a simple download from Google Play Store. From within the Android

device, log in to the Google Play store and then download and install the Insight Student.

Android is only supported in Insight Connection Server mode with v8.0.

Features

The following features are available with the Faronics Insight Android Student:

• View Android thumbnails in the teacher console

• Receive a Show Teacher screen broadcast

• Receive a Show Student screen broadcast

• Receive a message from the teacher

• Receive tests administered by a Faronics Insight Teacher

• Ask the teacher a question

• Respond to a real-time vote

•Blank Screen

•Chat

• Choose random student

• Can change classroom channel

• Gather Inventory Information

> Current application running

> Network information

> Battery information

Faronics Insight User Guide

Installing Faronics Insight

Installing Insight Chromebook Student

Faronics Insight provides a Student for Chromebooks. Faronics Insight supports Chrome

46 and newer.

The Faronics Insight Chromebook Student operates within the Faronics Insight

environment providing many of the same features as the Faronics Insight Student for

Mac, Windows, iOS, and Android.

The capabilities described below will only work with an existing Faronics Insight v7.8 or

greater environment and requires the Faronics Insight Connection Service.

Requirements and set up

The Insight Connection Service should be installed and set up before continuing with the

software installation below. If you have any questions or problems setting up the

connection service, contact your Faronics sales or support representative.

Manual Software Installation

(Note: If you are using the Google Admin Console to manage Google Apps for Business

or Google Apps for Education, you can skip to the Google Admin Console section)

Now you're ready to install the Faronics Insight Chromebook Student software.

Installing Insight Sudent

1. Log into your Chromebook.

2. Once you are logged in, click on the apps icon

3. Then click on the store icon.

4. In the Google Web Store, search for Insight. You should see two applications listed:

Insight Student and the Insight Web Helper extension. You want to select the Insight

Student. The Web Helper extension will be discussed below.

If you can't find the application in the store, you can go directly to it by entering the

following URL:

https://chrome.google.com/webstore/detail/insight-student/jhiggjblhj

hknbhjffjpfoanbghcfmga?authuser=1

5. This should take you to the Chrome student installation page.

6. On the installation page, click the '+ FREE' button to begin the installation process.

Installing Insight Chromebook Student | 45

Faronics Insight User Guide

7. This will bring up a dialog asking if you want to install Faronics Insight Student. If you

agree to the permissions it uses, click the Add button to begin the install. It will take a

few minutes to download. Once it's complete you should see the apps list showing the

Faronics Insight student icon.

8. On most installations, the Faronics Insight student will start automatically once it's

finished installing, if it does not, clicking on the icon in the apps window will start it.

Once it's loaded, you should see the Faronics Insight icon in your task tray.

Important Note: Screen Sharing is part of the Insight Chromebook student and by

default the active browser tab is shared with the Teacher Console. The active browser

tab sharing does not require permission on behalf of the end user.

If you want to see the entire Chromebook student screen this is accomplished by

enabling the Full screen option, you will be greeted with a message that says Insight

Student would like to share the contents of your screen. Choose what you would like to

share. This is a security feature of Chrome and will only be asked once each time the

student starts up. Selecting Share will allow thumbnails of the Student desktop to be

sent to the Teacher. A small window opens in the bottom left of the screen that says

Insight Student is sharing your screen. Clicking on the x in this window will safely

dismiss the window without affecting the functionality of the student.

Installing Insight Web Helper

Insight Web Helper is required for the Web limiting, Web History, Run URL, and Screen

Sharing (Active browser tab) features. Installation of the Web Helper extension is similar

to the Student.

1. Searching the Chrome Web Store for Insight should bring up the Insight Web Helper

extension. If you can't find it, open Chrome to the following URL:

https://chrome.google.com/webstore/detail/insight-web-helper/adepkmle

adimefolboaaedghfnnbfpnp?authuser=1

2. This will take you to the install page for the Web Helper. Click the '+ FREE' button to

being the install.

3. When given the Confirm new extension dialog, click Add.

4. When the install is complete you should see a window pop up that says Insight Web

Helper has been added to Chrome.

Congratulations, your Insight Student for Chrome is now installed. You should now

proceed with the software configuration.

Software configuration

The Insight Student for Chrome needs to be configured to communicate with a Faronics

Insight Connection service before it will appear on the Teacher console. To perform this

configuration step, you will need to know the IP address or network name and the

connection port of the Connection service. Typically the port will be 8080, but if your

network admin has configured it differently you will need to know.

Faronics Insight User Guide

Installing Faronics Insight

1. To configure the Student, click the student icon to bring up the menu and click on the

Preferences option in the menu.

2. When the preferences window opens, you will be able to configure the following:

> Device ID - This is coded into the app and will be unique for each installation. This

cannot be changed.

> Connection service host - This is required and must be set to the network address

of the connection service.

> Connection service port - This is required and must be set to the port that has been

configured on the connection service host.

> Screen sharing - This allows you to select between Active browser tab and Full

screen sharing.

> Demo mode - Checking this option will allow the student to communicate with a

Demo Teacher.

3. Once you have completed the configuration, click the Save button to save your

changes. (Please keep in mind that if you ever uninstall the Student software, all

settings will be lost and must be re-entered if you re-install the software later.

4. Once your settings have saved, the Student software should begin communicating

with the Connection Service. If you have a Teacher Console already configured to use

the Connection Service then the Student should appear within a minute or two. If it

does not appear within a minute or two, try refreshing the teachers display. (Note:

you can refresh the teachers console by pressing <F5>)

Features

The following features are available with the Faronics Insight Chromebook Student:

• Help Individual Students - The Student can interact with the Teacher by sending and

receiving messages. Students can silently send questions or request help. A small

question mark appears on the teacher's console when a Student sends a question.

• View Student Thumbnails - Student thumbnails appear on the Teacher Console

allowing teachers a quick overview of what the students are working on.

• Show Student Details - The details view of Chromebook student will show student

name, machine name, last website, last question and Teacher channel.

• Testing - The Faronics Insight Teacher can send a test to the Chromebook student and

collect the test results. Test questions can include True/False, Multiple Choice, short

answer and essay questions. Images can also be attached to each test question.

• Show Teacher Screen - The Faronics Insight Teacher has the ability to share a screen to

all or select Students allowing them to follow along.

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Faronics Insight User Guide

• Web Browsing - Temporarily disable all or selected student access to the web across

browser. The Teacher controls the sites the Student may browse to or may direct the

Student to specific sites.

• Internet History - Shows a searchable list of web sites visited by the selected student,

which may be saved to a file.

• Blank Screen - The Teacher may blank-out all student screens and disable keyboard

and mouse.

• Run URL - This feature allows a Teacher to run a web site on student computers.

• Keystroke Alerting - The Keystroke Alerts tab allows you to specify a list of banned

words. If a student types a banned word, the teacher will be notified with a yellow

caution icon on the student’s thumbnail. Use your mouse to hover over the thumbnail,

and it will display the word that was typed by the student.

• Class list support - Chromebook student will respond to Teacher request to be loaded

into a class.

• Show Student Screen - The ability for the Teacher to send a student’s screen to all

other students in a class.

•View Student’s Screen - Allows teachers to view and monitor a selected student

machine.

• Chat - The Teacher may initiate a text-based chat session with one or more students

from the Teacher’s console.

• Save Student Screen Snapshot - Save a student's screen to a standard graphic file.

(.jpg or .bmp) The date, time and student login name are displayed in the saved file.

Faronics Insight User Guide

Installing Faronics Insight

Auto Configuration of Faronics Insight Student for Chromebooks

This section describes the method for automatically configuring Insight Student software

for Chromebooks.

Before the Insight student for Chromebooks (Student) can connect to a Insight Teacher

Console (Teacher) it must first be configured to connect to a Insight Connection Service

(ICS). If deploying a large number of Chromebooks, this can be a daunting task.

It is possible to configure a large number of Chromebooks at start up time automatically.

There are two ways of accomplishing this:

• Set an application-based setting in the Google Admin Console (ie:

https://admin.google.com).

• Set hidden configuration parameters in a web page that opens at the start of each

session on the Chromebook devices.

Option #1 - Application specific settings in the Admin Console.

To use this option, you will need to have a Google Apps account for Education, or a

Google Apps account for Business. These accounts allow you to manage various

applications and services for chrome devices and users. For more information on Google

Apps accounts see:

https://www.google.com/edu/products/productivity-tools/

If you already have an apps account set up with your users and devices configured, you

can set up auto configuration for Faronics Insight Students by following these steps:

1. Sign into your apps account at

https://admin.google.com.

2. Set up auto installation of Insight Student and Insight web helper:

3. From the Admin console Home, click on Device Management.

A. Click the Chrome Management link on the left side of your screen.

B. Choose User Settings, then select the target organization on the left side of your

screen for which you want to configure the installing of applications.

C. Scroll down to Force-installed Apps and Extensions, and click the Manage

force-installed apps link.

D. Click the Chrome Web Store button and enter Faronics Insight in the search

window. When the search completes, you should see two applications in the list:

Insight Student and Insight Web Helper.

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Faronics Insight User Guide

E. Click the Add link next to each of these, then click the Save button.

You have now set up forced-install for Insight student and extension for your Chrome

users.

4. The next step is to configure the Application settings for the Faronics Insight Student.

A. Create the configuration file you want to use as per the example shown in Sample

Configuration File, below. This is a text file and should be saved to your local hard

drive before continuing to the next step. It should be saved with UTF-8 encoding.

B. Click back to the Device Management > Chrome heading at the top of your screen.

C. Click on the App Management section. You should now see the Insight Student and

Insight Web Helper apps listed in the apps list. Click on the Insight Student app.

Faronics Insight User Guide

Installing Faronics Insight

D. Click the User settings section from the settings screen.

E. Choose the Organization you want to configure users settings for. Note that you

can configure different settings for each organization you have defined.

You should now see the Configuration settings window.

F. Click Upload Configuration File.

G. Locate and select the configuration file you created. Clicking here will open a

window allowing you to select the configuration file from your local hard drive.

H. After uploading the configuration file, make sure you click the SAVE button at the

bottom of this window.

5. Test your settings - To see if your configuration settings are being applied on the

student Chromebook:

A. Log into a Chromebook using one of the student accounts in the organization you

selected above for the configuration.

B. Open the Chrome browser and type

chrome://policy in the navigation window.

This opens the policy display for that user account.

C. Click the Reload policies button to ensure you have the latest policy configuration.

D. Enable the Show policies with no value set option.

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Faronics Insight User Guide

6. Scroll down to the section that shows the configuration for Insight Student.

You should see each of the policy settings that you have configured from the sample

configuration file below.

If you don't see your settings shown here check the following:

> Did you log in as a user assigned to the organization you set the policy for in the

Admin console?

> Is there an error in the policy file? (Note: The admin console does not warn on

errors. You can check your policy file format by testing it at jsonlint.com)

> Did you forget to click the SAVE button as described in Step 3-h?

Sample Configuration File

{

"enabled": { "Value": true },

"default_channel": { "Value": 40},

"allow_preferences": { "Value": false },

"allow_change_channel": { "Value": false },

"stealth_mode": { "Value": false },

"connection_server_host": { "Value": "10.0.0.48" },

"connection_server_port": { "Value": 8080 },

"full_screen_thumbnail": { "Value": true },

"password_secure": { "Value": "password"},

"context_data": { "Value": "in here" },

"organization": { "Value": "My Organization" },

"student_privacy": { "Value": true }

}

Faronics Insight User Guide

Installing Faronics Insight

Configuration File Settings

•

enabled

Is this configuration active (must always be

true)

•

default_channel

The channel the student will default to when starting up. (true/false)

• allow_preferences

Will the student be allowed access to the preferences settings? (true/false)

•

allow_change_channel

Is the student permitted to change their channel? (true/false)

•

stealth_mode

Future enhancement; does not currently affect application.

Future functionality: when enabled, the Faronics Insight icons and notifications are

suppressed.

•

connection_server_host

DNS name, or IP address to the Faronics Insight connection server.

•

connection_server_port

Network port for the Faronics Insight connection server.

•

full_screen_thumbnail

Enable full screen thumbnails. (true/false)

Note that due to Google policy, the user will always be asked for permission to share

full screen images.

•

password_secure

If not empty, the given password will be used for password secured teacher

connections.

Note that removing the

password_secure entry from the configuration file will

cause Insight to enter Secure Mode. If you do not want Insight to be in Secure Mode,

include the

password_secure parameter but specify a blank value.

•

tdk_mode

Enable or disable the Demo mode. (true/false)

•

context_data

Future enhancement; does not currently affect application.

•

organization

Future enhancement; does not currently affect application.

Future functionality: the name of the organization you wish to show in various

strategic locations when interacting with the student.

•

student_privacy

If set to true, at startup time, the student can prevent the teacher from viewing their

screen or screen thumbnail. If the student blocks access, a blank screen with a privacy

message will be seen on the teachers console when viewing the student screen or

thumbnail. (true/false)

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Faronics Insight User Guide

Note that due to limitations in Chrome, if you have selected

full_screen_thumbnail, the student will always have the option to refuse full screen

access regardless of this setting.

student_privacy is not set, the default action is to show the current browser tab.

Additional suggestions

Additional suggestions for setting up Student accounts in the Google Admin Console:

1. Navigate to Device Management > Chrome > User Settings

2. Disable Incognito Mode.

It is recommended that you disable Incognito Mode on student accounts as students

can use this mode to get around the web limiting restrictions imposed by the Faronics

Insight Student software.

3. Disable Developer Tools.

It is recommended that you disable the Developer Tools access in student accounts. If

enabled, savvy students will be able to temporarily modify or disable the student

application while using the developer tools built into the Chrome browser.

Option #2 - Hidden configuration in a web page

For this method to be effective, the hidden information needs to be in a web page that

the students will automatically be directed to when they log into their Chromebooks.

This procedure requires access to a web server capable of serving a HTML web page, and

a way to drive the Chromebook's web browser to that specific page.

The auto configuration information will be stored in a meta tag in an HTML page. As long

as the meta tag exists in the HTML header data and is formatted correctly, the

auto-configuration will function regardless of any other content in the web page. The

meta tag will be invisible to your users when viewing the web page. The following is an

example of the minimum required information in the contents of the meta tag:

'ics_port': [port] }" >

In the above example, you would replace the [host name] and [port] values with the IP

address or DNS name and the port of your ICS server.

Please note that single quotes (') are used in the contents of the configuration

information. Do not use double quotes, they will not work. See below for a list of valid

configuration values:

• ics_host

IP address or DNS name of the machine hosting the ICS service encased in single

quotes. (example: '

10.60.8.20' or 'server.myschool.com' )

Faronics Insight User Guide

Installing Faronics Insight

• ics_port

Unquoted numeric port for the ICS service. If left off, the student will use the default

port value of 8080. (example:

8080 )

• change_channel

Whether or not to allow students to change their channel. Unquoted Boolean value:

true or false.

• channel

The default channel the student should choose when starting up. This is a numeric

value between 1 and 16000. (example:

5 )

• stealth

Future enhancement; does not currently affect application.

Future functionality: defines whether the student starts up in stealth mode (ie: no

menu)? Unquoted Boolean value:

true or false.

• full_screen_thumbnail

Enables full screen thumbnails. Unquoted Boolean value: true or false.

Note that this functionality requires user permission. At startup the user will be

prompted to share their screen. If the user refuses, or at any time the user cancels the

sharing, the application will revert back to thumbnail for only the current visible tab.

• allow_prefs

This enables or disabled the Preferences item in the main menu. If set to false, the

student will not be able to access the preferences menu. Unquoted Boolean value:

true or false.

• password_secure

The password used to enable secure mode, encased in single quotes. If left empty,

option will not be added. (Example: '

5ecretPa55w0rd' or '' )

An example of the minimum web page for auto-configuration is shown here:

<html>

<head>

'ics_port':<port>, 'change_channel':false, 'channel':5,

'stealth':false, 'allow_prefs':false,

'password_secure':'<password>'}">

</head>

<body>

</body>

</html>

This web page needs to be placed on a web server where the Student machines can

reach the page from a browser window without having to log in or authenticate. If you

wish to obfuscate the configuration settings in the web page, you can base64 encode the

data using any compliant encoding tool. The Student will detect that the data is encoded

and decode it.

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Faronics Insight User Guide

For example:

<metaname="studentconfig"

contents="eyAnbGNzX2hvc3QnOiAnMTAuMC4wLjE0OCcsICdsY3NfcG9ydCc6IDgwODA

sICdjaGFuZ2VfY2hhbm5lbCc6IGZhbHN

lLCAnY2hhbm5lbCc6IDUsICdzdGVhbHRoJzogZmFsc2UgfQ==">

Once this web page is in place, you need a way to configure the Chromebooks to open

this web page in a browser window. The best way is to set the startup page in the Chrome

browser settings. If you are using the Chromebook Management Console, you can set the

Homepage option in the Startup section under User Settings. This will force the

Chromebooks to automatically go to your configuration page each time it starts up.

Note that for security reasons, the Faronics Insight Student for Chromebooks will only

read the auto-configuration data one time per session. If you change the auto

configuration information in the web page, you will need to log your Chromebooks out,

then log them back in to update them with the new settings.

Auto Configuration from the Google Admin Console using the web page configuration

If you're using the Google Admin Console, the preferred method of auto configuring

students is option #1 above. However, if that is not available to you, or you prefer the web

page (meta tag) option, then the following will help.

1. Set up a web page as instructed above with the appropriate meta tag. Make sure this

web page can be browsed to from web browsers of any Chromebooks you want to be

auto configured.

2. Log into your Google Admin Console.

3. From the main dashboard click on the Device Management item and choose Chrome

from the list, then select User Settings.

4. On the User Settings page, make sure you've selected the correct organization from

the Organizations tree on the left side of the page.

5. Scroll down the page until you see the section on Pages to Load on Startup.

6. Enter the URL for the web page containing the meta tag you created as described

above.

7. Click the Save Changes button at the bottom of the page.

Note that depending on your other policy settings, these changes should update to the

Chromebooks within a few hours. Logging out of the Chromebook, then logging back in

should cause it to update its policy immediately. You can view and/or force policy updates

on any given Chromebook from its

chrome://policy page.

Faronics Insight User Guide

Installing Faronics Insight

Remotely Updating Faronics Insight

After the initial installation of Faronics Insight Students and the discovery of those

computers in the Teacher console, Student machines may be updated or re-configured

with different settings through the Remote Update feature.

Update Insight on Selected Students

Insight strives to quickly address any defect or issue found and reported by our

customers through frequent maintenance releases. In addition, significant new

functionality is added in product releases like this one. Once a version of Insight Student

is installed on a device, from that point on it is possible to deploy new versions from one

central administrative view or from an individual Teacher console view.

You may select an individual Student from the List, or multi-select a group of Students to

update from the currently installed version to the latest release. To accomplish this,

simply copy the specific Student installation files from their download location to the

location where the Teacher is installed.

Note: If you are using Deep Freeze or similar lock-down software on the Student

computers, you will have to disable or thaw it during this update procedure to allow the

new software to be installed onto the student computers.

Student Installation Files

From the download location, copy the appropriate student files and place them in the

location where the Teacher console was installed. The specific Student files are:

For Windows Students deployed from a Windows Teacher: student.msi

For Windows Students deployed from a Mac Teacher: pcupdate.zip

For Mac Students deployed from a Windows Teacher: mupdate.zip

For Mac Students deployed from a Mac Teacher: Insight_student.dmg

Updating Faronics Insight on Windows Students

1. Begin by installing the latest build of Faronics Insight onto the Teacher computer.

2. If updating from a Windows Teacher, copy the student.msi file from the Windows

folder in the download location to the Faronics Insight install folder on the Teacher's

computer (the default folder is C:\Program Files\Faronics on Windows.)

If updating from a Mac teacher, copy the pcupdate.zip and the student.msi file from

the Mac and Windows subfolders in the download location to the Insight install folder

on the Teacher’s computer (the default folder is Applications\Faronics Insight on a

Mac.)

3. In the Faronics Insight console, select the computers that you would like to update.

Remotely Updating Faronics Insight | 57

Faronics Insight User Guide

4. Click Administer and then the Update Faronics Insight on Selected Students menu

option.

This will take a few seconds for every student selected. When it is done, you may need to

press the View, then Refresh (F5) menu item to see the newly installed version on the

student computers.

When deploying students through Update Faronics Insight on Selected Students menu,

the settings that are pushed out to the student are the same as the Advanced Options set

during the Teacher install.

Note: This method will only work if there already exists a v6.5 or newer Student running

on the computer. This method cannot be used to upgrade a v6.2 student to v8.0 student.

Upgrading from v6.2 to v8.0 requires a reinstall of the software on the local device.

Updating Faronics Insight on Macs

1. Begin by reinstalling the latest build of Faronics Insight onto the Teacher computer

(see Updating the Faronics Insight Teacher).

2. Copy mupdate.zip from the Mac directory to the Faronics Insight Install folder on the

Teacher's computer (the default folder is C:\Program Files\Faronics on Windows or

/Applications\Faronics on a Mac).

3. In the Insight console, select the computers that you would like to update.

4. Click Administer and then the Update Faronics Insight on Selected Students menu

option.

This will take a few seconds for every student selected. When it is done, you may need to

press the View, then Refresh menu item to see the newly installed version on the student

computers.

Mac Students are logged out after this process and will need to be logged in again after

completion.

When deploying students through Update Faronics Insight on Selected Students menu, the

settings that are pushed out to the student are the same as the Advanced Options set

during the Teacher install.

Using Auto Update with Faronics Insight Connection Service

The Insight Connection Service can now update all Windows and Apple-Mac students

and Teachers to the same version of Faronics Insight software.

Even with software distribution tools it was often difficult to push out a new version of the

Insight Student.msi (or the Apple MUpdate.zip) or Teacher package to large numbers of

machines. The ICS Auto Update feature automates this operation.

Faronics Insight User Guide

Installing Faronics Insight

Student Update

To enable this feature for the Student, copy the Student.msi and/or the MUpdate.zip file

to the same folder as the LscConSvr.exe file. By default, that would be C:\Program Files

(x86)\Faronics on the machine which hosts the Faronics Insight Connection Service.

The Faronics Insight Connection Service then needs to be stopped and re-started. The

Services.msc utility can do that for you.

When students attach to the ICS, their version is compared to the version of the

Student.msi or MUpdate.zip files which were copied. If the versions are not the same, the

ICS will transfer and run the proper software package to the student machine. This will

not update any Insight settings on the Student; it only updates the Faronics Insight

student software.

There is a simple log file which can be monitored to see the results of the updates. The

file is located at C:\Windows\Temp\LskLog.txt. It is a text-based CSV format file. It will

show all Auto Update activity performed by this ICS. To disable this feature, delete the

Student.msi and/or MUpdate.zip files from the ICS folder and restart the ICS service.

Teacher Update

To enable this feature for the Teacher, copy the Teacher.msi and/or the MTupdate.zip file

to the same folder as the LscConSvr.exe file. By default, that would be C:\Program Files

(x86)\Faronics on the machine which hosts the Faronics Insight Connection Service.

When teachers attach to the ICS, their version is compared to the version of the

Teacher.msi or MTupdate.zip files which were copied. If the versions are not the same, the

ICS will transfer and run the proper software package to the student machine. This will

not update any Insight settings on the Teacher; it only updates the Faronics Insight

Teacher software.

There is a simple log file which can be monitored to see the results of the updates. The

file is located at C:\Windows\Temp\LskLog.txt. It is a text-based CSV format file. It will

show all Auto Update activity performed by this ICS.

To disable this feature, delete the Teacher.msi and/or MTupdate.zip files from the ICS

folder and restart the ICS service.

Update via Registry

Create a registry entry on the ICS machine that points to a different install folder, and

then copy the desired MSI and/or .ZIP files to that folder.

Key:

HKLM\Software\Faronics Insight

Value: "InstallFolder" (REG_SZ)

Running Faronics Insight in Kiosk Mode | 59

Faronics Insight User Guide

Running Faronics Insight in Kiosk Mode

In Faronics Insight you can run the Teacher Console on Windows in Kiosk Mode. This

mode configures the Faronics Insight console so it cannot be minimized or terminated.

To run the Faronics Insight console in Kiosk mode follow these instructions:

1. On the Teacher computer, the Faronics Insight teacher.msi file.

2. Open regedit.exe.

3. Browse to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.

4. Add KiOsK to the Faronics Insight Teacher Key C:\Program Files\Faronics\Teacher.exe

KiOsK

5. Click OK.

The next time the system is rebooted, the Faronics Insight Teacher Console will run in

Kiosk Mode.

Faronics Insight User Guide

Installing Faronics Insight

Configuring Faronics Insight Preferences

Faronics Insight is easy to configure. All preferences are controlled by one dialog with

seven tabs. Most preferences are controlled by making a change to these settings on the

Teacher computer.

The available configuration tabs are:

• Teacher

•Student

•Web Limiting

• Application Limiting

• Drive Limiting

•Keystroke Alerts

•Network

Teacher Preferences

The Teacher tab lets you configure the following preferences:

Show Teacher Screen

Full Screen

The Teacher's screen will be shown on the Student's screens. The Students will not be

able to control their mice and keyboards during Show Teacher.

Windowed

The Teacher's broadcasted screen will appear in a window on the Students' screens. This

way the students can follow along with the teacher and use their computers during the

teacher's broadcast session.

Color Reduction

Limits the number of colors and suppresses the background image used by the Teacher

during Screen Broadcast, Remote Control and Show Student. This both improves

performance and lowers network bandwidth requirement.

Show Dual Monitors

Allows the Teacher to show dual monitors and return thumbnails of students using dual

monitors.

Configuring Faronics Insight Preferences | 61

Faronics Insight User Guide

Blank Screens Message

This option allows teachers to specify the text to display on the student's screens when

they are blanked. Enter the text message into the drop down list and select Apply. The last

10 messages are saved so they can be quickly selected when blanking screens. These

messages can be seen from the Blank Screen button on the console toolbar. You may

view, select or delete message from that button.

Use an image when blanking screens allows the teacher to select an image to be

displayed in the background rather than the default blue background.

Notifications

Show system tray notification when teacher minimizes

This option allows teachers to show or hide the Faronics Insight icon in the system tray

when the console is minimized.

Show unload notification when dismissing classes

This option will prompt teachers to unload on-demand students at dismissal of a class list.

Automatically check for Faronics Insight updates

If enabled the Faronics Insight console will check for updates at load time.

Warn before disruptive actions (Screen Blanking, Limiting, Show Screen, Clear

Desktop)

This option will prompt with a warning dialog prior to preforming one of these actions

listed above.

Sounds

If checked, the Faronics Insight sound effect will be played when showing the Teacher’s

screen to Students.

Student Preferences

The Student tab lets you configure the following preferences:

Remote Control

Disable Student Keyboard and Mouse

This option allows the teacher to lock-out the student's inputs while the teacher is

Remotely Controlling a student computer.

Faronics Insight User Guide

Installing Faronics Insight

Student Thumbnails

Show Current Application Icon On Thumbnails

When in the thumbnail view, this option will show an icon in the upper left hand corner

that represents the current application that the student is running.

Show Last Visited Website Icon On Thumbnails

When in the thumbnail view, this option will show an icon in the upper right hand corner

that represents the website that the student last visited.

Show Student Name (from Directory) when available

Shows the student directory name below the thumbnail if it is available.

Note: Both the student name and the machine name are automatically shown on

medium to large thumbnails. You may choose either option to be shown on small

thumbnails.

Single-Click toggles thumbnail selection

Selects the student to preform Faronics Insight actions

Task Manager/Activity Monitor

Disables Task Manager or Activity Monitor on Student computers.

Faronics Insight Folder on Student

Student Folder

This option lets you specify the path of the Faronics Insight folder on student computers.

This can be on the local hard drive or on a network drive.

Display notification on student when web is accessed

This option will turn on or off the notice that is displayed on the Student when they try to

access the Internet if Web Limiting is turned on.

Web Limiting

The Web Limiting tab lets you configure the following preferences for Limiting the Web.

Block All

This option blocks all web browsing, instant messaging and e-mail programs.

Configuring Faronics Insight Preferences | 63

Faronics Insight User Guide

Allowed Web Sites

This option allows you to type in a list of websites that are allowed when Limit Web is

turned on.The list of web sites do not need to include the http:// or the www. prefix. One

site is entered at a time, followed by a return (enter). The lists of websites can be saved

and loaded by using the Load and Save buttons. The files are saved as .lsu files. A sample

list might look like this:

www.cnn.com

nationalgeographic.com

*.microsoft.com

Block the following Web Sites

This option allows you to type in a list of websites that are blocked when Limit Web is

turned on. The list of web sites do not need to include the http:// or the www. prefix. One

site is entered at a time, followed by a return (enter). The lists of websites can be saved

and loaded by using the Load and Save buttons. The files are saved as.lsu files to a

location of your choice.

In both the Allowed and Blocked Websites sections you may use the '*' and '?' wildcards

to specify websites.

In general, Web limiting will work for Windows Internet Explorer (32- and 64-bit), Firefox,

Chrome, and Edge across student supported devices.

Web limiting on the Mac is supported on Safari, Firefox and Chrome.

Restrict IP Address Browsing /Private/Incognito/Microsoft Edge browsing

Prohibits students from using the InPrivate Browsing feature and browsing to websites

using their dotted decimal (IP Address) Internet addresses.

Application Limiting

The Application Limiting tab lets you configure the following preferences:

Allowed Applications

This option allows you to specify a list of applications that are allowed when Limit Apps is

turned on. The entries should include the appropriate file extension if one exists. Similar

to Limit Web, enter the applications one at a time, with a carriage return (enter) after each

entry. The lists of applications can be saved and loaded by using the Load and Save

buttons. The files are saved as .lsa files.

Faronics Insight User Guide

Installing Faronics Insight

Applications can be typed in directly, added by clicking on the add button and selecting

an active application on the Teacher's computer, or by adding an application from the

Student's computer by clicking on View Student's Running Programs in the Monitor

menu.

The application display name is typically an .exe file in Windows, though the Application

Limiting software actually uses the internal name of the file. While the default display

name and the internal name are usually identical, they can also be very different, so

check the properties of the executable to determine its internal name if problems occur

limiting that application. On Mac, enter the display name of the file as it appears in

Finder.

Block Applications

This option allows you to specify a list of applications that are blocked when Limit Apps is

turned on.

The lists of applications can be saved and loaded by using the Load and Save buttons.

The files are saved as .lsa files.

Applications can be typed in directly, added by clicking on the add button and selecting

an active application on the Teacher's computer or by adding an application from the

Student's computer by clicking on View Student's Running Programs in the Monitor

menu.

Note: On both Windows and Mac there are some applications that can not restricted, as

their usage is fundamental to the working system. And example of this would be File

Explorer in Windows and Finder in Mac.

Drive Limiting

The Drive Limiting tab allows you to configure the types of drives that will be blocked

when you click the Limit Drives button. Faronics Insight can block USB drives and

CD/DVD drives on most students. This is not supported on Thin clients.

Keystroke Alerts

The Keystroke Alerts tab allows you to specify a list of banned words. If a student types a

banned word, the teacher will be notified with a yellow caution icon on the student’s

thumbnail. Use your mouse to hover over the thumbnail, and it will display the word that

was typed by the student.

Network

The Network tab lets you configure the following preferences:

Configuring Faronics Insight Preferences | 65

Faronics Insight User Guide

Data Transmission

Note that some additional configuration of the Routers/Switches may be needed to

enable Multicast and/or Directed Broadcasts on your network. Consult your hardware

guide for your switches/routers to be sure. For more information regarding these options,

refer to IP-Subnets and VLANs.

IP-Broadcast

This default option uses broadcast packets when the teacher needs to contact all student

computers. This option assumes that student are on the same subnet as the teacher.

Note that broadcast packets do not cross subnets or other segments. If you need to cross

a subnet we recommend either IP-Multicast or IP-Directed Broadcast.

IP-Multicast

Transports Faronics Insight data to students via TCP/IP-Multicast. Multicast allows

networking hardware to keep Faronics Insight traffic local to Faronics Insight computers. If

your network hardware supports this option, it's highly recommended.

IP-Directed Broadcast/Faronics Insight Connection Service

If the teacher is on a different IP-Subnet from some or all of the students, and Multicast is

not possible, this option can be used. To calculate the proper address, use the

DirBCastAddr.exe utility in the Utilities folder on the Faronics Insight product download.

Multiple Network Adapters

Specify Network Interface Card

Some computers actually have more than one Network Interface card (NIC) and/or

multiple IP addresses (i.e. a router). Many times these may be virtual or wireless network

adapters.

Faronics Insight will always use the first NIC that responds, but that is not always the

desired NIC or network. You can use this checkbox to specify which NIC you prefer to use.

If your Teacher computer has multiple real or virtual network adapters, specify the

adapter that Faronics Insight should use from the drop down box.

Teacher Channel

Channel Number

This feature is normally disabled so that Teachers cannot change the channel number

assigned to them. If you prefer to allow a teacher to change channels, or view multiple

channels, this feature must be enabled after the install, on each Teacher machine where

the ability is desired. There is a utility called EnableChannelSelect.exe that is available in

the Utilities directory in the product download. Copy the utility to the Teacher machine

and double-click it to run to enable this feature.

Faronics Insight User Guide

Installing Faronics Insight

Listed below are the command-line parameters for EnableChannelSelect.exe:

• EnableChannelSelect.exe TRUE

• EnableChannelSelect.exe FALSE

Note: EnableChannelSelect.exe will also make it so that teachers or administrators can

change student channels remotely. To access this feature, select one or more Students

and click on Administer, then Change Student Channel…

Administrator Channel

Channel 0 (zero) is the administrator channel and has the ability to monitor all assigned

channels and see all Student machines that have been installed.

Use Multiple Channels

This feature allows the teacher to group any of the 16,000 channels. Each channel must

be separated by a comma. For example: 1,3,4 will configure the teacher console to be

able to monitor all students on channels 1, 3 and 4 at the same time.

Changing Channels

If you ever need to change the channels of student computers there are several ways to

accomplish this task.

• Uninstall and re-install the product, selecting a new channel in the install dialog.

• On Windows, run Setchannel.exe, which is located in the Utilities directory.

• Change the channel from the Faronics Insight console. If EnableChannelSelect.exe has

been run, it is possible to change the Student channels remotely from the console.

A. Select the Students whose channel is to be changed.

B. Click Administer then Change Student Channel…

C. Enter the new channel.

D. Click OK.

• Set the channel with student.adm or student.admx using Active Directory

Note: Faronics Insight works well with imaging tools such as Ghost. The key

consideration when using an imaging tool is how to change the channel for all of the

computers in a particular classroom. For large organizations, the recommended method

is to use Active Directory or Setchannel.exe through a login script. Smaller organizations

may find it easier simply to change the channel through the Teacher console.

Configuring Faronics Insight Preferences | 67

Faronics Insight User Guide

Updating the Faronics Insight Teacher

To update Faronics Insight with a new product version, simply run the new Teacher

installation files. It will automatically update the Faronics Insight files to the new version

without the need to uninstall the old version before installing the new version. If the old

version is previous to v6.0, uninstalling is not required, but is recommended.

Updating the Faronics Insight Student

Improvements to the Faronics Insight software are released as needed. If you ever wish to

update the Student computers to the latest build of Faronics Insight, there is an

automated way to do this. It is no longer necessary to re-install the software manually on

all Student computers. See Remotely Updating Faronics Insight for more information.

Faronics Insight User Guide

Installing Faronics Insight

Faronics Insight Security Monitoring

With a tool as powerful as Faronics Insight, there's always a possibility for misuse. A

student may be tempted to find an unauthorized copy and load the Teacher software to

disrupt a class.

There are three ways to deal with possible misuse:

• Install Faronics Insight in Active Directory Secure Mode which requires teachers to

belong to a domain group called Insight Teachers in order to manage student

computers. (Recommended method)

• Install Faronics Insight in Password Secure Mode, which requires a password on both

the Teacher and Student machines before access is allowed.

• Set school policies around appropriate behavior, monitor and enforce the policy.

Security Monitor

Security Monitor is also available in the Utilities folder from the Faronics Insight

download folder. This application runs on any PC and will capture a log of Faronics

Insight activity, including the installation or uninstall of the Faronics Insight program.

With this utility, many schools have quickly been able to pinpoint students who are

abusing the appropriate use policy of their classroom. There is a Faronics Insight

Utilities.pdf file in the same folder which describes this utility in detail.

Teachers can also access the Security Monitoring data by clicking View then Status

Window. As soon as teachers perform actions you will see the security messages.

Students downloading and installing a demo version of Faronics Insight caused the

largest security problem with the previous versions. Starting with Insight v6.1, the demo

version cannot interact with the released version.

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Faronics Insight User Guide

Faronics Insight in a NAL environment

NAL (NetWare Application Launcher) is part of the Novell ZEN Works package. NAL can

be used to control the student desktop, giving students access to only

administrator-approved applications. In the most restrictive mode (and perhaps most

useful mode for schools), ONLY the applications specified can be run.

To install Faronics Insight in a NAL environment, push out both the Teacher and Student

programs using the supplied Windows .msi files.

Note for Teacher computers: If the teacher's computer is also locked-down by NAL, the

teacher will not have a System Tray and will not be able to click the Faronics Insight

Teacher Icon to control Faronics Insight. Instead, the hot-key sequence <CTRL><ALT><L>

can be used to bring up the Faronics Insight Teacher's menu.

Faronics Insight User Guide

Installing Faronics Insight

Wake-on-LAN Support

Wake-on-LAN (WOL) technology can be used to remotely power-on student computers.

However, Student computers must be configured to enable WOL. The steps needed to

do this vary with every computer model. Generally, the computer needs special hardware

to support this and there is a BIOS switch which needs to be enabled. It is best to consult

with your computer supplier to determine the actual steps needed.

In the utilities folder of the Faronics Insight product download, there is a utility,

WakeUp.exe, which can test compliance of WOL.

This utility will send a WOL Wake Up signal to a specified target computer. To use this

utility, you will need two computers: the target computer and a console computer. Both

will need to belong to the same IP subnet. You will have to determine the Physical MAC

Address of the target computer.

If this computer is a Win9x computer, you can use the Window's winipcfg.exe utility.

Otherwise, you can run the IPCONFIG /ALL command from a command prompt.

Once you have the Physical MAC address of the target computer, shut down that

computer and from a command prompt on the other (console) computer you can run

the WakeUp.exe utility. This will send the WOL Wake Up packet to the target computer.

If WOL is properly configured on the target computer, it will then power-on. If not, you

will have to check with the hardware manufacturer to see what additional steps need to

be taken. If WOL is not properly configured on a student computer, the Faronics Insight

teacher computer will NOT be able to perform a WOL Wake-Up on that computer.

Note: Apple's version of Wake-on-LAN will only wake a Mac from sleep, not power-on a

Mac that is off.

802.11 Wireless Support | 71

Faronics Insight User Guide

802.11 Wireless Support

Faronics Insight includes a wireless protocol that is automatically selected when the

Teacher computer senses that it is communicating over a wireless network. This protocol

significantly increases the performance of Faronics Insight on wireless networks.

Special Hardware Requirements

1. Please make sure that all computers are using the latest NIC (Network Interface

Connector) drivers available from the NIC vendor. The world of wireless is similar to

the LAN environment of a decade ago. Wireless network drivers are being updated

and improved frequently.

2. Enterprise Class Access points are recommended. There are two basic types of Access

Points: Residential and Enterprise. The easiest way to differentiate is with the price.

> A Residential Access Point will generally sell for around $100 (i.e. LinkSys, DLink,

Belkin, etc...). They work fine in a home environment where several computers will

be sharing an Internet link and perhaps a printer.

> The Enterprise Access Point is designed to truly support 50 or more clients at the

same time. They generally sell for around $300. Unless you really have less than five

student computers, you want an Industrial class Access Point. This will benefit not

only Insight, but general student computing as well.

3. Turn off Power Save on the student computer’s NICs. In our testing we’ve found that

Faronics Insight performance is improved as well as the battery life of the computer.

Installation

It is assumed that all wireless computers are associated to the same Access Point. Other

than this, there are no other special installation concerns. Simply run the installation

programs on the teacher and student computers, as specified earlier in this installation

guide.

Performance

The speed of the Teacher's screen broadcasts to student computers will NOT be as good

over a wireless network when compared to the performance over a wired network. There

is no way to overcome this.

A wired network can send broadcast and multicast data at 100Mbits per second. An

802.11 wireless network generally sends broadcast and multicast data at 1 MBit per

second (a mere 1% of the wired speed).

Faronics Insight User Guide

Installing Faronics Insight

In addition to the drastic bandwidth reduction of wireless networks, the Access Point

architecture of 802.11 will quite often add significant propagation delays to broadcast

and multicast data. This is due to the Power Save architecture of the 802.11 world.

However, the Faronics Insight Show Teacher feature will still work reasonably well. Even

complex Teacher screens should appear on Student screens within three seconds. Simple

Teacher screen changes should appear almost immediately.

Wireless Performance Tweaks

If you optionally wish to improve performance, you can attempt to configure your Access

Point (AP). Since this differs from vendor to vendor, we can only give general guidelines.

You'll have to consult your Access Point's manual to see how to actually make the change

on your particular Access Point.

1. Drop the Beacon Interval as low as possible. Generally, this can go down to 50ms.

2. Set the DTIM to ZERO. This allows broadcast and multicast packets to be sent after

EVERY beacon packet.

3. Increase the Broadcast or Multicast speed. Not all AP's allow this to be set.

SSID Limiting

Faronics Insight Network Tamping has been enhanced to force Student machines to

associate with the school's wireless network when available.

One common way students use to avoid being limited with the Faronics Insight software

is to avoid the schools wireless network entirely by starting a Mobile Hotspot with their

cell phone and associating their laptop to that SSID instead of the school's SSID. Once

they have done this they are no longer filtered by the school's filtering software and are

no longer observable from the Insight Teacher Console.

SSID Limiting allows for a list of approved SSIDs to be specified to the Insight Student

software. This is used in conjunction with the Network Tampering feature of Faronics

Insight.

Once that has been selected, you can specify the list of approved SSIDs.

Now the Insight Student software will periodically check to make sure that the local

machine is associated with an approved SSID. If the local machine is not associated with

an approved SSID and an approved SSID is currently accessible then the student's screen

will be blanked for ten seconds with a message telling him to associate with one of the

accessible approved SSID's. The student will then have ten seconds to make the proper

association or else the blank screen message will again be displayed.

Only Windows and Mac students currently support this feature. All approved SSID's need

to be visible. Hidden SSID's are not supported.

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Faronics Insight User Guide

The MSI scripting options are:

ENABLE_SSID_WHITELIST and SSID_WHITELIST_NETWORKS

ENABLE_SSID_WHITELIST=0 will turn this feature off, to turn it on use it in conjunction

with ENABLENETWORKTAMPERCONTROL.

For example:

ADVANCED_OPTIONS=1

ENABLENETWORKTAMPERCONTROL=1

ENABLE_SSID_WHITELIST=1

SSID_WHITELIST_NETWORKS="net1+net2+net3+etc..."

Faronics Insight User Guide

Installing Faronics Insight

Additional Faronics Insight Utilities

SecurityMonitor.exe

If you suspect a student has a rogue copy of Faronics Insight, you can quickly identify

that student with the new Faronics Insight Security Monitor. The Faronics Insight Security

Monitor will capture all traffic and optionally save the data out to a log file. Click the

Options button, select the logging tab and type in a filename.

Clicking on the options button also allows you to filter by Teacher and by message. This

new filter capability allows you to sift through all of the messages to just find the

inappropriate use. If you find a rogue Teacher console is in use, you can show Real-time

Alerts by selecting that computer. At that point, all traffic from that computer is flagged

with a warning sign.

EnableChannelSelect.exe

By default, a teacher cannot alter the settings in the Teacher Channel area of the Network

tab of the Teacher Preferences dialog. This information is set during installation and

generally does not need to be set. However, if a teacher does need to change these

settings, running this utility on the teacher's machine will then allow that teacher to

update his or her local channel, groups, and remote student channels. This utility must be

run with local Administrator privileges. If you have need to revoke these rights, you can

run this utility with the FALSE command-line option.

DisableAudio.exe

By default, a teacher can use the audio capabilities of Faronics Insight. If you do not want

a teacher to be able to use the audio settings you can run this utility (DisableAudio.exe

TRUE) on the teacher's machine and it will make it so the speak\audio section will be

grayed out and disabled. The changes made by this utility do not take effect until the

next time you start the Teacher Console.

You can set it back to the default by running DisableAudio.exe FALSE.

DisableDataTransmission.exe

By default, a teacher can alter the settings in the Data Transmission area of the Network

tab of the Teacher Preferences dialog. If you do not want a teacher to change the Data

Transmission settings you can run this utility on the teacher's machine and it will make it

so the Data Transmission section will be grayed out and disabled.

You can set it back to the default by running DisableDataTransmission.exe FALSE.

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Faronics Insight User Guide

DirBCastAddr.exe

When configuring the Teacher preferences, the Network tab allows for up to 3 different

IP-Directed Broadcast addresses. These are special addresses which (when properly

formed) will traverse your network as a single directed UDP packet until the destination

subnet is reached. Upon reaching the destination subnet, the router will then convert the

packet into a standard UDP-Broadcast packet.

For this to function, the routers must be configured to forward IP-Directed Broadcast

packets (sometimes routers refer to these as UDP-Directed Broadcasts) and the address of

these packets must be properly formed. This utility will help with the later. You must enter

the IP address of any student machine on the target subnet along with the subnet mask

for that subnet. After both addresses have been entered, click on the Calculate button.

Copy the resulting address into one of the three Subnet entries in the Data Transmission

area of the Network tab of the Teacher Preferences dialog.

LSeries.bat

This file is used with all NComputing U and L-Series devices. The install.pdf manual

explains its use

LSeriesLocation.exe

This utility will display the local Client Name of a U and L-Series NComputing device. It

can be used to verify the proper setup of an NComputing U and L-Series device as

explained in the Install.pdf manual

SetChannel.exe

The Teacher Channel is generally set during installation. The Faronics Insight software can

always be re-installed to update the local Teacher Channel on a student or teacher

machine. This utility can also be used to update that local Teacher Channel. It must be run

with local Administrator rights. On a Teacher machine, it can also be used to group

channels together. It is a console application. All parameters are passed on the

command-line. The new Teacher channel must be a number between 0 and 16000. (Note

that channel 0 has no real use for a Student machine.) If the machine is a Teacher

machine, you can specify a group of channels by enclosing the comma separated

channels within brackets. (i.e. {1,4,63} ) SetChannel.exe also accepts a special -TC

command line parameter to allow you to change the channel on a PC Tech Console.

SetDataTrans.exe

This will alter the base data transmission type on a Teacher machine between

IP-Broadcast, IP-Multicast, and IP-Directed Broadcast. As a console application, the

parameters are passed on the command line. They are Broadcast, Multicast, or

Directed:w.x.y.z,w1.x1.y1.z1,.... For IP-Directed Broadcasts, you can specify up to 4

dotted-decimal IP-Directed Broadcast addresses. You can use the DirBCastAddr.exe utility

to properly form these addresses.

Faronics Insight User Guide

Installing Faronics Insight

StudentDiagnostics.exe

This is a diagnostic utility used by Faronics Insight Technical Support personnel. It is

generally used to detect network connectivity issues involving firewalls and routers.

StudPopUp.exe

If the student or teacher computer does not have a system tray (it is possible to remove

the system tray with Group Policies or with Novell's NetWare Application Launcher) there

will be no way to access the local Faronics Insight menu. Running this app will bring up

the local Faronics Insight menu.

SwitchToTeacher.exe

While the Teacher console has an option to switch functionality to that of a Student, there

is no easy way for a Student machine to switch to the functionality of a Teacher machine.

This utility will provide that option. For this to function, you must first install the Teacher

software on that student machine and then over-install the Student software. Running

this utility will stop the local Student application and launch the Teacher application.

WakeUp.exe

The Insight Teacher console can issue a Wake-On-Lan packet to wake up specified

student computers. For this to work, the student computers must be configured in their

BIOS to all for a remote wakeup. Unfortunately, all computer manufacturers seem to set

these BIOS settings in a different way. This utility is used to verify that a particular

machine has been set up properly. It will take the MAC address of the target computer as

a command-line option. For example, if the MAC address of a target student machine

were 00-22-64-AD-9C-AC, you could use WakeUp.exe to wake-up that machine with the

following command line: WakeUp.exe 00-22-64-AD-9C-AC [Enter].

Using Insight | 77

Faronics Insight User Guide

Using Insight

This chapter describes how to use Faronics Insight in your classroom.

Topics

Getting Started

How Faronics Insight Works

Using the Teacher computer

About the Student computers

User Interface Tips

Insight 8.0 New Feature Overview

Insight Feature Overview

Using the Test Builder on a Different Machine

Faronics Insight Security Monitoring

Faronics Insight Configuration Preferences

Faronics Insight User Guide

Using Insight

Getting Started

The Insight product download includes the setup files needed to install Faronics Insight.

In most cases, the Faronics Insight software running on a computer is referred to as the

Teacher or Student (uppercase), as opposed to the users-the actual teachers and

students (lowercase) or their general devices.

How Faronics Insight Works | 79

Faronics Insight User Guide

How Faronics Insight Works

Faronics Insight works by enabling a teacher to see all student computers within a

computer-based classroom.

It uses Teacher channels to ensure that all the computers in that classroom are visible;

much like a TV channel enables different TVs to see the same program. Faronics Insight

has 16,000 Teacher channels from which to choose, which means that you can have as

many as 16,000 different classrooms using Faronics Insight at any given time.

The best way to set up Faronics Insight in a lab, classroom or wireless laptop cart is for

each classroom or room to have its own Teacher channel. This setup enables all of the

computers in the same classroom to interact with each other and the teacher to manage

the entire room.

If Faronics Insight is going to be used in a 1:1 environment, where every student has a

notebook there are two options:

1. The recommended option is for teachers to create a Class List and then automatically

bring those students into class.

2. Another option is to have the students join the Teacher’s channel. In this mode, the

teacher can monitor students as they join and/or leave the class. The teacher can also

compare the current list of students in the class against a previously saved class list.

Most schools choose the first option because it allows them to start the class more

quickly than the second option. If you decide to use Class Lists, there are three ways to

implement this.

Implementing Class Lists

For each of the three Class List methods, determine your channel assignment first.

1. Setup all student computers with a default home channel which is not used by any

teachers. For instance, in a middle school you could assign the 7th graders to channel

7, 8th graders to channel 8, and 9th graders to channel 9. Alternately you could assign

a single channel to the entire student body.

2. Setup each teacher on their own unique channel. Using the teacher’s class room

number works well for many schools.

3. Install the student computers with the default option not to change channels.

4. Create a Class List by one of the three methods below. These lists can be created

based on either the student Login Name, their Machine Name, or in Windows you can

choose to use their Active Directory (AD) Name.

5. In the Teacher console, load the appropriate Class List. This will pull students from

their home channel temporarily to the channel the teacher is on.

6. Dismiss the class. When the current class is dismissed, all students in that group will be

assigned back to their home channel. Forgetting to actively dismiss the class is not a

problem however, as another teacher will be able to pull students to their channel

when loading their own Class List.

Faronics Insight User Guide

Using Insight

7. Automatically dismiss the class. You can choose to have the class automatically

dismiss:

> At default end time - Allows teachers to select a specific end time for the class. This

will become the normal end time every time the class is loaded.

> XX minutes from now - Allows teachers to input a certain number of minutes to

have the class dismiss from when it starts.

Create a Class List manually

1. From the Administer menu select One to One and then Manage Class Lists.

2. Determine how you would like to select students and choose the appropriate radio

button. You may choose to find students by one of the following methods:

> Student Login Name

> Student Machine Name

> Student Name (from Active Directory in Windows environments)

3. Click the Browse for Students button.

4. Check off the appropriate students for this class and select Add.

5. If desired, Browse to associate a previously created Profile with this class.

6. Save the class by entering a name. Class Lists are saved with a .lsc extension.

The class may now be loaded on demand. This will cause the current Student List in the

console to be replaced by the students in the saved file.

Create a Class List from a static file

1. Create a .csv file that lists the students by either:

> Student Login Name

> Student Machine Name

> Student Name (from Active Directory)

An example of what this file might look like for Login Names:

Student01

Student02

Student03...

From the Administer menu select One to One and then Manage Class Lists.

2. Select Import Students...

3. Select the .csv file that was previously created.

4. If desired, Browse to associate a previously created Profile with this class.

5. Save the class by entering a name. Class Lists are saved with a .lsc extension.

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Faronics Insight User Guide

The class may now be loaded on demand. This will cause the current Student List to be

replaced by the sstudents in the saved file. You can later Dismiss Current Class from the

same menu location.

Create a Dynamic Class List from your Student Information System (SIS)

Because of the number of different student information systems that exist, Faronics

Insight has chosen to take a more generic approach to our integration with these tools.

Generally these systems provide a mechanism to export data like the Student Name for

example, and to schedule that data export on an ongoing basis.

To prepare for implementing Dynamic Class Lists, you will need to create two files by

exporting the required data from your SIS software. The first one is the Teacher file. It

should contain only three columns of data, separated by commas. Your tool should have

an export option to save as .csv, but if not, a plain text file is also acceptable.

The data needs to be listed in specific order by row: Teacher name, Class ID, Class Name

with these items separated by commas. The Teacher name can be either their Network

their Teacher Name. The Class ID number can be any numeric identifier, it just needs to be

unique for each class.

The second file you need is a Student file. The Student file needs to include only two

columns of data separated by commas: ClassID and Student Name. The Student Name

can again be their Login Name, their Machine Name, or in Windows environments with

Active Directory, their Student Name.

Each of the two files must be named as follows (case sensitive):

'ClassesByTeacherLoginName.csv', 'StudentsForClassByLoginName.csv',

'ClassesByTeacherMachineName.csv', 'StudentsForClassByMachineName.csv',

'ClassesByTeacherADName.csv' or 'StudentsForClassByADName.csv' depending on the

method you chose to export the data for the Teacher or Student name.

Once you have exported this data to the files and named them appropriately, copy them

to any network location that your Teacher machines can access. Most SIS tools allow you

to schedule this kind of data export, but if not it would be easy to setup a cron job to

export and copy this data to the file share as often as you like.

To use these files with Faronics Insight, after installing the Teacher then launch the

console. The steps to load the lists are the same on Windows and Mac with one

exception. The Load Dynamic Class List menu item must be enabled in the Windows

console with a utility provided in the Windows folder in the install download image.

Simply copy the file ADClassListShimCSV.exe to the location of the Teacher install

(typically C:\Program Files\Faronics) and its presence in the folder will enable this menu

item.

1. From the Administer menu, navigate to One to One and select Load Dynamic Class

Lists.

2. Browse to the location where you saved the Teacher and Student .csv files.

3. Select the class and students you wish to load.

You can later Dismiss Current Class from the same menu location.

Faronics Insight User Guide

Using Insight

The console will always check these files for changes so new students coming in or

teachers changing classes will be handled automatically.

Using the Teacher computer | 83

Faronics Insight User Guide

Using the Teacher computer

The use model for Faronics Insight 8 is quite similar to previous versions. On the teacher

computer, you will see a small Faronics Insight icon in the system tray. The system tray is

located in the bottom right corner of your computer screen. You will use this menu to

control the key features of Faronics Insight. On a Mac, the Faronics Insight menu can be

accessed on the dock icon.

More advanced features are available when you access the Faronics Insight Teacher

console. The console can be accessed by left-clicking on the Faronics Insight system tray

icon or dock icon or launching it from the Start menu.

In the console the key features are available as icons on the toolbar. All of the features can

be accessed through the menus. It is also possible to right mouse click on computer

thumbnails to access the key features.

When selecting computer thumbnails, we recommend using CTRL-A to select all

computers or hold down the CTRL key and click with your mouse to select a group of

computers. On the Mac use command-a to select all computers. In the thumbnail view

you can select multiple computers by just selecting them with the mouse.

When using the toolbar buttons, a single click enables that feature and presses the

button. Another click will disable that feature, just like a toggle switch.

It is possible to have multiple Teacher consoles monitor the same classroom. However,

only the first Teacher’s action on a computer will take effect and only that Teacher console

can stop the action. For example, if a teacher blanks the student’s screens, another

teacher cannot unblank the student’s screens.

Faronics Insight User Guide

Using Insight

About the Student computers

Faronics Insight is set up to run in the background on student computers. Students will

automatically be discovered by the teacher on their channel, provided that the network is

functioning properly and the appropriate selections have been made in the Network tab

for Multicast or IP-Directed Broadcast configuration.

Faronics Insight Student Icon

A Faronics Insight icon appears in the system tray at the bottom right corner of the

computer screen in Windows. On the Mac it appears as a small icon at the top of the

screen.

If you place your cursor over the icon on Windows or Mac, it will tell you which teacher

channel the computer is on.

If a student single clicks on this icon they can request help from the teacher. The student

can type a question and a small question mark is displayed in the teacher console

indicating that student has a question. The question mark goes away when the teacher

chats with the student or uses the menu item Clear Student Question.

If a student right clicks on this icon, it will bring up the student file folder where the

Send/Collect files feature sends files.

Note: If you selected the option to allow students to change their channel during the

installation of the Faronics Insight Student application, the students will have a menu

option to select a channel they wish to join, and also be able to leave the Teacher channel

at any time.

User Interface Tips | 85

Faronics Insight User Guide

User Interface Tips

Faronics Insight was designed to be simple and easy-to-use. Most of the features are

accessible from the Faronics Insight system tray menu or dock icon. The more advanced

features are available in the Faronics Insight Teacher console.

All of the features are grouped under one of six menu items: Demonstrate, Monitor,

Speak, Restrict, Administer, and View.

Faronics Insight Toolbar Buttons

To use a feature in Faronics Insight, select the individual student or students and press the

Faronics Insight Toolbar button that corresponds to the feature that you want to use. At

that point the button will depress and change to a lighter color. To stop using that feature,

click the button again.

Some of the Faronics Insight Toolbar Buttons have a little arrow to the right of the button.

Click on the button to access additional options for that feature.

Buttons can be added, removed or moved by click on View then Configure Toolbar on a

PC or Customize Toolbar on a Mac.

Activating Web and Application Limiting

Web and Application limiting must be configured before they can be activated. You may

configure these features in the Preferences menu and then turn them on through the

menus or the toolbar buttons.

Faronics Insight User Guide

Using Insight

Right-mouse click

In the Faronics Insight Teacher console you can access advanced features by right-mouse

clicking on a student computer in either the Details or Thumbnail view.

Multiple Select

It is possible to select one, several or all students.

To select multiple students, use the standard Windows CTRL-click method. You can also

select the entire list with the CTRL-A key sequence. On the Mac use command-a to select

all computers.

In the details view, the line will turn blue when selected. In the thumbnail view, the

thumbnail will have a thick red line surrounding it. It is not necessary to use the Windows

CTRL-click in the thumbnail view. In the thumbnail view you can select multiple

thumbnails by clicking on another thumbnail.

Once you have selected the desired students, you can right-click on the selected students

and get an advanced options menu, click on the toolbar button or console menu.

Unselect Students

To unselect students, click on a blank area of the console.

User Interface Tips | 87

Faronics Insight User Guide

Implicit ALL Selection

If no students are selected, there is an implied all selection when activating key features

like Blank Screens or Show Teacher. For example, if no students are selected you can click

the blank screens toolbar button and all of the student screens will be blanked.

Refresh Screen

Pressing F5 on a PC or command-r on a Mac, or the menu item View > Refresh will refresh

the console by initiating a re-discovery of student computers on the channel.

Sorting

By default, the detail view is sorted alphabetically by the Login Name column. If you click

on the any of the other column headings, the list will sort on the selected column.

Faronics Insight System Tray Menu or Dock Icon Menu

A right mouse click on the Faronics Insight icon in the system tray or dock icon will bring

up a menu that contains the features that most teachers use every day.

A left mouse click on the system tray icon will stop the action that you are doing to the

students and bring up the Faronics Insight Teacher console.

Hotkey for the Faronics Insight Menu

Some Teacher PCs do NOT have a visible task bar. Since it would not be possible to click

on the non-visible icon, you can bring up the Faronics Insight Teacher's menu with a

CTRL+ALT+L. (The 'L' stands for Faronics Insight).

Selected Only

In thumbnail view you can just watch a few machines by selecting those machines and

pressing the Selected Only menu beneath the arrow on the View All button.

Classroom Layout

Classroom Layout allows you to arrange the thumbnails in the shape of the classroom. A

classroom layout is automatically saved for each size of thumbnails. To switch to a

classroom layout view, click the arrow to the right of the View All button and select

Classroom Layout.

Snap to Grid makes it easier to align thumbnails when in Classroom Layout view. Lock

Layout makes sure the layout stays the same once you've set it.

Show Tooltips

Show Tooltips will either Show or Disable tooltips in the thumbnail view.

Faronics Insight User Guide

Using Insight

Magnify Thumbnails

The magnify menu on the View All button turns on or off the ability to hover over a

thumbnail and have it expand temporarily to a larger size.

Accessibility

Individuals with certain disabilities have no choice but to use the keyboard to navigate

Faronics Insight. For example, people with a motor impairment have difficulty with the

fine motor movements required for using a mouse; blind users rely on assistive

technology such as screen readers and can't see where to click the mouse.

Keyboard-friendly navigation has been added to Faronics Insight for commands used by

the Teacher to make interactions possible for those who cannot use the mouse.

Use the tab and shift + tab keys to navigate through options and form controls, and Enter

can be used to activate a command, buttons, or other interactive elements. Arrow

navigation may also be used on the keyboard to navigate to the desired selection.

Insight 8.0 New Feature Overview | 89

Faronics Insight User Guide

Insight 8.0 New Feature Overview

Insight includes many new features but was designed to remain simple and easy-to-use.

Improved Performance

Thumbnail monitoring now uses half the amount of data compared with previous editions

of Faronics Insight (40 KB per Thumbnail 7.8 and earlier vs. 8.0 now 20 KB) resulting in

lower bandwidth usage overall.

Show Teacher and Student is approximately 400% faster* (1-2 frames per second (fps) in

7.8 and earlier editions to 6+ fps in 8.0) *based on initial testing results.

Remote Control will see similar performance results as to the Show feature.

Show Screen Settings

Active Display - Show screen setting dialog provides the ability to select from multiple

monitors. Select a single monitor, or multiple monitors to be displayed during the show

session.

Image Quality - Show screen setting dialog provides the ability to select from a

performance slider bar for speed vs. image quality. Turtle mode will provide the highest

quality image at a lower performance, rabbit mode will provide a medium quality image

at medium performance, and cheetah mode will provide the lowest quality image but

best performance.

Turbo Mode - Engaging turbo mode during a session will see up to 800% performance

increase with 6-10 frames per second depending on available bandwidth. In this mode

Faronics Insight uses as much bandwidth as possible to provide the best experience

during high image presentation events (i.e. showing videos). Turbo mode will be disabled

if some of the systems selected are not capable of running at this level of performance

based on computational speed.

Draw on Screen - Allows the Teacher to draw with a red pen on the screen. This option

was previously available but had a less than ideal placement in the teacher console

interface.

e-Safety - Banned Words\Keystroke Alerts

Increased content list size for banned words to provide even more robust capability.

Snapshot option will send a snapshot to the teacher console on a banned word event

triggered by a Faronics Insight student.

Alerts will forward to the Insight Report Server if installed to provide a centralized

prospective on events in the Insight environment.

Faronics Insight User Guide

Using Insight

Report Server

The Report Server retains the software and hardware inventory information scanned from

student machines and well as e-safety alerts. The data captured allows you to record and

analyze your technology utilization with reports provided such as web site visits or

application usage by student or computer.

Report Server credentials:

Username: Administrator

Password: insight

Chromebook Student

Battery and Power information alerts and real-time status such as percentage of battery

life available, A/C status, and charge state.

Demo Mode allows prospects to now try out the Insight Chromebook student without

needing to purchase the full edition as part of a trial.

Password secure mode is now supported for Chromebooks

Android Student

Option to enable Thumbnail monitoring feature even outside of the Faronics Insight

student application.

New Blank Screen feature.

New Chat Feature.

Newly redesigned student interface.

Ability to sign in with the Google profile so that Faronics Insight will use the students

Application Limiting

New default setting is to minimize applications limited by Insight vs. shut down the

application.

Insight Feature Overview | 91

Faronics Insight User Guide

Insight Feature Overview

Insight includes the following features that were available in previous versions:

Chromebook Student Features

Faronics Insight now supports Chromebook Student devices running Chrome 49 and

greater.

The Faronics Insight Chromebook Student operates within the Faronics Insight

environment providing many of the same features as the desktop Faronics Insight Student

for Mac, Windows, iOS and Android.

The Insight Chromebook Student will have the following benefits for students, teachers,

professors or corporate trainers:

• Assess Student Understanding - Students can be quickly polled during a lecture and

can reply to True/False or Multiple Choice questions sent by the Faronics Insight

Teacher.