Visa Infinite
Beyond any other
bankaudi.com.lb
Welcome to the World of
Bank Audi Visa Infinite
Dear Valued Cardholder,
Your decision to carry the Visa Infinite card will take you to a place
of unparalleled distinction and advantages, where extraordinary
benefits are continuously enhanced to the best.
With a higher spending limit, your card gives you greater
purchasing power and more convenience that allows you to set
your ambition as high as you desire.
This guide will showcase the privileges offered to you as a Visa
Infinite cardholder.
We would like to thank you for choosing Visa Infinite from Bank
Audi. We are sure that our card will help you feel at home,
everywhere in the world.
Sincerely yours,
Bank Audi sal
Audi Rewards
Every Purchase You Make Takes You Further
You will be automatically enrolled in “Audi Rewards”, our points
system program that allows you to accumulate points and redeem
them against exciting rewards ranging from airline tickets to a
large variety of gifts available on rewards.bankaudi.com.lb.
Earning Rewards:
You will earn 1 Audi Rewards point for every USD 10 spent on
your card. The more you use your card, the faster you accumulate
points.
Redeeming Points:
You can redeem your points against flight tickets or a large array
of items from the Audi Rewards, Kids Rewards, or Travel Rewards.
All you need to do is download the “Audi Rewards” app on your
mobile or visit rewards.bankaudi.com.lb to choose your gift, add it
to your shopping cart, and submit your request.
For more details, visit bankaudi.com.lb
Complimentary Worldwide
Lounge Access
Make the most out of your trips with complimentary* access for you
and one guest to more than 1,000 VIP airport lounges around the
world, including Beirut Lounge and LAT Lounge at Beirut-Rafic Hariri
International Airport, through LoungeKey.
This service is available to both Basic and Supplementary cardholders:
- Present your Bank Audi Visa Infinite card to the lounge reception
staff and quote “LoungeKey”.
- Your card will be swiped to register your visit and allow you to
enjoy the complimentary access to the lounge.
We would like to remind you that complimentary access is granted
to the cardholder and one guest. Additional guests will be charged
USD 27/guest/visit on your card. For more details, please visit
Loungekey.com
*Eligibility conditions for the complimentary access: To be eligible for unlimited
complimentary visits, just make sure to complete one (1) international transaction in
each calendar year. Before you perform said transaction, you will be only eligible for two
complimentary visits a year and the Bank reserves the right to charge you
USD 27/guest/visit after 2 visits if this eligibility condition is not met.
More to love
You can enjoy charged access to more VIP airport lounges by
using the Priority Pass card you have received with your Bank Audi
Visa Infinite card.
Priority Pass membership grants you access to more than 900
lounges in 500 cities around the world, including the Cedar Lounge
in Beirut-Rafic Hariri International Airport and other VIP lounges that
are not covered under the complimentary “LoungeKey” program.
Just present your Priority Pass membership card at the lounge
and you will be granted access against a fee**, per visit and per
cardholder. For more details about the VIP lounges that fall under the
Priority Pass membership, please download the “Priority Pass” app
on your mobile or visit prioritypass.com.
** All card charges, including the Priority Pass access fee, are available on bankaudi.com.
lb/customer-protection. Please select your Bank Audi Visa Infinite card.
Round-the-Clock
Global Concierge Service
Enjoy an exclusive 24/7 concierge service that will take care of the
smallest details for you. It includes:
- Restaurant recommendations
- Table reservations in hard-to-get-into places
- Travel arrangements including flight booking, car rental, hotel
reservations, and tourist advice
- Shopping recommendations, arranging special gifts, sending
flowers, and many more
Services available via calling 01- 42 68 01 ext: 800 657 1363 in
Lebanon or 00 44 20 7479 3526 from abroad, or by email to
The World of Exclusive Travel
and Lifestyle Benefits
The Bank Audi Visa Infinite card is your ultimate travel and lifestyle
companion as it offers you a variety of exclusive travel and international
lifestyle benefits, courtesy of Visa. They are subject to change
without prior notice, so kindly refer to www.visamiddleeast.com for
updated benefits and set your country as Lebanon and card type as
Visa Infinite. Alternatively, you can also download the Visa Explore
app on your mobile.
Travel Benefits
- yQ (meet & assist)*:
Enjoy personalized greeting and an exceptional airport experience
in many of the busiest airports in the world.
All you need to do is book via https://cemeayqnowgroup.com at
least 72 hours before your flight and receive a discount of up to
30% on retail rates to over 450 destinations worldwide.
Other services available include limo transfer, visa on arrival
arrangements, baggage handling, to name a few.
*Offer available until December 31, 2019. For more information,
please download the Visa Explore app on your mobile or go to
visamiddleeast.com and set your country as Lebanon and your card
type as Visa Infinite. Terms & Conditions apply.
* Subject to availability
- Visa Luxury Hotel Collection
Enjoy an unparalleled hotel experience through our premium
collection of benefits tailored exclusively for you.
Book your stay at over 900 prestigious properties around the
world on www.Visaluxuryhotels.com and enjoy many benefits
including best available rates guarantee, automatic room upgrade
upon arrival*, complimentary in-room Wi-Fi and daily continental
breakfast, USD 25 food or beverage credit, VIP Guest status, and
3:00 pm check-out upon request.
For more information, please download the Visa Explore app on
your mobile or go to visamiddleeast.com and set your country as
Lebanon and your card type as Visa Infinite.
Terms & Conditions apply.
- Hotels.com discounts
Use your Bank Audi Visa Infinite card to book your hotel stay on
www.hotels.com/visa and use the “VISA8” promo code to benefit
from an 8%* discount on your hotel stay booking.
* Subject to availability
Offer available until December 31, 2019 for bookings (stay
must be completed by March 31, 2020). For more information,
please download the Visa Explore app on your mobile or go to
visamiddleeast.com and set your country as Lebanon and your card
type as Visa Infinite. Terms & Conditions apply.
- Fairmont offers
Enjoy exclusive benefits at more than 70 hotels globally when
booking with your Bank Audi Visa Infinite card on fairmont.com/
Visaappetitetostay.
Privileges include daily breakfast for two, USD 25 dining credit per
stay, and room upgrade subject to availability at time of check-in.
For more information, please download the Visa Explore app on
your mobile or go to visamiddleeast.com and set your country as
Lebanon and your card type as Visa Infinite.
Terms & Conditions apply.
- Avis car rental offers
Simply visit avisworld.com/visa to benefit from the special
discounts below:
- Up to 30% on standard rates
- Up to 30% on International Leisure rates
Offer available until December 31, 2019. For more information,
please download the Visa Explore app on your mobile or go to
visamiddleeast.com and set your country as Lebanon and your
card type as Visa Infinite. Terms & Conditions apply.
- Hertz offers
Save up to 25% on base rates when you pay with your Bank Audi
Visa Infinite card.
Additional benefits on weekly rental rates (Pay Later) are also
available at participating international locations.
Offer available until December 31, 2019.
For more information, please download the Visa Explore app on
your mobile or go to visamiddleeast.com and set your country as
Lebanon and your card type as Visa Infinite.
Terms & Conditions apply.
Lifestyle Benefits
- Cinema experience – Lebanon
With your Bank Audi Visa Infinite card, get 50% off tickets
purchased for Wednesday show times at all Grand Cinemas in
Lebanon.
Promotion applies on tickets purchased with your card at the
movie theater by just referencing the Visa offer:
- Offer not available for Wednesday show times if it coincides with
a public holiday.
- A maximum of 18 tickets can be purchased per month under
this offer.
- Discount is available on selected ticket types only.
Offer available until September 2019. For more information,
please download the Visa Explore app on your mobile or go to
visamiddleeast.com and set your country as Lebanon and your
card type as Visa Infinite. Terms & Conditions apply.
- Global Blue benefits
Starting January 1, 2019, you can process your VAT refund in style
in key cities.
Access premium Global Blue lounges across key locations in
Europe to process your VAT refund in the city. Locations include
Milan, Rome, Venice, Munich, Madrid, Paris and London.
This benefit is available for you only when making a purchase
with your Bank Audi Visa Infinite card. Just show your purchase
invoices and card at the Global Blue lounge.
As the amount refunded will be credited to your Visa Infinite card,
do not forget to obtain the stamp from the customs office upon
leaving the country.
For more information, please download the Visa Explore app on
your mobile. Terms & Conditions apply.
- UTU Plus – VAT refund benefits
Get ready to enjoy more VAT refunds when shopping with your
Bank Audi Visa Infinite card and UTU Plus across Europe and the
UK.
This offer is available starting January 1, 2019. You will be able to
claim up to an additional 5% off VAT refund amount* through
UTU Plus.
Just download the UTU Plus app to register your Bank Audi Visa
Infinite card.
To claim your benefit, select claim on card and enter the 16-digit
UTU membership number provided upon activation in the UTU
Plus app. You will then receive a notification from UTU when the
refund is completed in a form of credit on your Bank Audi Visa
Infinite card.
*Terms & Conditions apply. UTU Plus app can be downloaded
from Google Play or the App Store. For more details about this
benefit, go to UTU.global.
- Music streaming with Anghami
Get more out of your Anghami Plus membership with your Bank
Audi Visa Infinite card.
Starting January 1, 2019, get up to 4-month free Anghami
Plus membership per year when paying with your Bank Audi
Visa Infinite card. You will get the first month of Anghami Plus
membership free of charge, and an additional month free of
charge for every 2 consecutive paid months.
All you need to do is go to Anghami website (anghami.com) and
select the Visa offer.
Register (if using the service for the first time) or log in using pour
Anghami account.
Enter your Bank Audi Visa Infinite card details, as recurrent
payment mode, and enjoy unlimited online and offline music
streaming.
The offer can be redeemed starting January 1, 2019 on
anghami.com.
Download the Visa Explore app on your mobile or go to
visamiddleeast.com and set your country as Lebanon and your
card type as Visa Infinite. Terms & Conditions apply.
Other international and local lifestyle benefits are also available.
Peace of Mind
We got you covered! Should you run into an unfortunate
situation while abroad, the Visa Infinite card’s Travel Insurance and
Inconvenience benefits would compensate you for medical care
or emergency assistance if you need it, provided that you have
bought your ticket with your Bank Audi Visa Infinite card.
Travel Inconvenience and Emergency Travel Assistance
Coverage includes inconveniences such as trip cancellation, trip
curtailment/delay, baggage loss and delay.
The policy Terms & Conditions apply.
Travel Medical Insurance
Coverage includes Personal Accident Insurance, Emergency
Medical Evacuation and Repatriation, Medical Emergency
Expenses, and Daily in-hospital cash benefit, for the cardholder
and immediate family members (including spouse and children as
defined in the coverage policy).
Medical and Travel Assistance
We are available to support you during your trip with medical
assistance and advice. Please call us on the number specified in
your policy.
For more information about the benefits, go to bankaudi.com.lb.
Cardholder Protection Services
Fraudulent Card Misuse Protection
As a holder of Visa Infinite, you are eligible for protection
against unauthorized transactions or fraudulent use of your card
by unrelated third parties. This insurance benefit will provide
reimbursement of up to USD 3,000 per occurrence with a USD
5,000 annual aggregate limit subject to the Policy Terms &
Conditions.
Coverage applies to:
- Unauthorized charges as a result of loss or theft of your Visa
Infinite card*.
- Unauthorized charges incurred when your Visa Infinite card
remained in your possession*:
- In-store
- Telephone
- ATM withdrawals
- Online purchase(s) with your Bank Audi Visa Infinite card
(*) Fraudulent card misuse protection. Terms & Conditions apply.
For more information, please visit https://cardholderbenefitsonline.com
Purchase Protection
Rest assured as anything you buy with your Bank Audi Visa Infinite
card is protected against theft or accidental damage.
Applicability:
- Full purchase must be made with your Bank Audi
Visa Infinite card
- New item purchases only
- Other Terms & Conditions regarding coverage scope and period,
and claim reporting deadlines are detailed in the policy
For more information, please visit bankaudi.com.lb
Extended Warranty
Extended Warranty gives real value as it doubles the repair period
offered by the original manufacturer by up to 1 year.
Applicability:
- Full purchase must be made with your Bank Audi Visa Infinite
card
- New item purchases only
- Proof of full payment with your card is required
For more information, please visit cardholderbenefitsonline.com
Disclaimer:
Bank Audi is not the product issuer (insurer) of these policies and neither it nor any of its related
corporations guarantee any of the benefits under these Policies. Accordingly, Bank Audi does not
undertake any insurance business or acting as an insurer, insurance broker, insurance advisor or
insurance agent. Nothing contained herein shall constitute or be deemed to constitute an advice,
invitation or solicitation to sell/purchase any products/services of Bank Audi / third party and is not
intended to create any rights and obligations. The insurance program is meant solely for providing
services to Bank Audi’s customers and there is no direct or indirect linkage between the provisions
of the banking services offered by the Bank to the card members and the insurance Company. Bank
Audi does not receive any commission or remuneration in relation to these benefits. Neither Bank
Audi nor any of its related corporations are authorized representatives of the insurance Company or
any of its related companies. If a person wishes to claim these benefits, they will be bound by the
definitions, terms and condition, exclusions and claims procedures of those Policies issued merely by
the insurance company. Bank Audi shall not be liable or responsible for any loss, claim or shortfall
resulting from third party’s/insurance company’s products/services.
Financial Benefits,
Accessibility and 24/7 Security
Financial Benefits
Visa Infinite is a global premium card designed for affluent
customers like yourself with a high level of prestige and
distinction.
- You can enjoy up to 45-day interest free credit (provided you
continue to pay your outstanding balance in full, by the due date).
- Flexible payment options through the choice of paying as low as
5% of the statement’s outstanding balance every month.
You can conveniently pay your card minimum due by:
1- Direct debit from your Bank Audi account
2- Direct debit domiciliation on a non-Bank Audi account in
Lebanon
3- Via our wide range of ITMs
4- Via transfer through Audi Online and Bank Audi mobile app
5- Via phone call on 1570 or 01/212120 where you will be
assisted by an agent
Accessibility
- You will receive a detailed year-end statement showing all yearly
expenses organized by date and category of merchants.
- You can also stay updated on all your spending and payment
details through your preferred communication channel.
- You can access the Card Details section on Audi Online or the
Bank Audi mobile app.
- Through our SMS Pull service available on 03/000737 from your
card’s registered phone number, you can carry out the following:
card activation, balance inquiry, point balance, monthly due
payment and last transaction summary.
- Alternatively, by calling our 24/7 Contact Center on 01/212120,
a trilingual team of highly experienced agents is glad to assist you.
At your service...
You can also enjoy our wide range of products and services.
Call us on 1570 or (+961 1) 21 21 20
To learn more about our services’ features and conditions, including this product,
kindly visit bankaudi.com.lb/customer-protection
24/7 Security
Whether you are shopping online or physically at the store, your
security is our top priority.
- Bank Audi SMS Alerts will keep you updated on all transactions
happening on your card(s).
- Your account will be monitored for fraud and if any suspicious
activity occurs, we take appropriate action, like contacting you to
validate the transaction and prevent potential fraudulent activities.
- 3D Secure minimizes fraud risk and helps secure your online
transactions. This service offers enhanced protection while
shopping with most online merchants that are registered with
MasterCard SecureCode or Verified by Visa.
For more information, go to bankaudi.com.lb
BASAL/Visa Infinite BG/01/February2019
Bank Audi sal - Plaza, Bab Idriss, Beirut, Lebanon
Fully paid capital: LBP 668,194,681,824
CRB: 11347 Beirut - List of Banks No. 56
