AT&T Office@Hand
®
Desktop App User Guide
V21.2
AT&T Office@Hand | Desktop App | User Guide 2
CONTENTS
Introduction 4
System Requirements 4
Office@Hand App components 4
Message 4
Video 4
Phone 5
Contacts 5
Messaging notification apps 5
Getting started 6
Downloading and installing the app on your computer 6
Downloading and installing the app for Windows 6
Downloading and installing the app for Mac 6
Logging in to the Office@Hand app 6
Logging in using your prefered login method 6
Logging in using the Office@Hand login form 7
Logging in using your Google account 7
Logging in using Single Sign-on 7
Navigating the Office@Hand App 8
Intro to navigating the app 8
Navigating the Office@Hand app 8
Left-hand navigation bar 8
Top header bar 8
Left pane 9
Quick creation 9
Center pane 10
Adding a new user 11
Using Message 12
Sending a message 12
Creating a team 12
Using Video 13
Starting a meeting 13
Scheduling a meeting 13
Joining a meeting 13
Using Phone 15
Making a call 15
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 3
Taking a call 15
Sending a text message 16
Sending a fax 17
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 4
Introduction
The Office@Hand app is a unified desktop app which allows you to seamlessly transition between phone
calls and video meetings without losing track of what you’re working on. Less toggling between
communications applications and solutions means your projects move forward, your teams stay connected,
and your productivity increases.
System Requirements
Software
● Windows 10 (32 and 64-bit) or higher
● Mac OS X 10.13 High Sierra or higher
● Browser
○ Google Chrome (Recommended, version 69 or later)
○ Microsoft Edge
Office@Hand App components
This seamless transition between calls, and meetings is made easy by the side menu bar, which you can use
to navigate between the following main Office@Hand app components: Message, Video, and Phone.
Message
With the Message feature, you can:
● Communicate with others one-on-one or in a team
● Create teams for specific projects, topics, or departments
● Add GIFs and code snippets
● Invite and communicate with guest users (users outside of your company) for free
● Share links and files
● Create and manage tasks for yourself or others
● Share important events to keep your team members informed of your activity
Video
With the Video feature, you can:
● Start, schedule, or join online meetings directly within the app
● Host and join video meetings in HD quality from your computer or mobile device
● Easily switch between your desktop and mobile device while in a meeting
● Join audio through your computer or by dialing in using domestic and global numbers
● Share your screen, record, and chat with other meeting attendees during a meeting
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 5
● Integrate your Outlook or Google calendar to join and manage meetings scheduled in your calendar
Phone
With the Phone feature, you can:
● Make or receive calls at any time locally or globally with service in over 100 countries
● Use your carrier minutes, WiFi, or cellular data without dropping a call
● Protect your data via AT&T Office@Hand’s encrypted and redundant data networks
● Send SMS and MMS text messages and online faxes
● Review call logs, including missed calls, call recordings, and voicemails
● Perform call controls such as Call Flip, call switch, call transfer, and call park
Contacts
The Contacts menu allows you to:
● Access a directory of all your AT&T Office@Hand account users (both co-workers and guest users)
and your personal contacts
● Review a list of all your company’s AT&T Office@Hand app teams
● View a user’s profile and perform app actions such as sending a direct message, starting a video
meeting, and calling
● Manage AT&T Office@Hand app users (if you’re an AT&T Office@Hand app admin)
● Connect your personal contacts from Outlook, Google, and your mobile device
Messaging notification apps
With integrations, you can:
● Shorten sales cycles with popular CRM integrations
● Enhance delivery of customer support
● Boost user efficiency with cloud file sharing services
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 6
Getting started
Downloading and installing the app on your computer
Downloading and installing the app for Windows
1. Navigate to the AT&T Office@Hand downloads page.
2. In the AT&T Office@Hand Unified Desktop App column, select the download link for Windows.
3. Allow the download to finish and then select the downloaded file to Run the installation file.
Once the installation has been successfully completed, you will see the Office@Hand app’s icon on your dock
(for Mac) or taskbar (for Windows).
Downloading and installing the app for Mac
1. Navigate to the AT&T Office@Hand downloads page.
2. In the AT&T Office@Hand Unified Desktop App column, select the download link for Mac.
3. Open the installer package after the download completes.
4. For users, select Install for me only. For admins, select Install for all users of this computer and
then click Continue.
5. Select Install to complete the installation.
6. Verify that the application has been placed in the Applications folder.
Logging in to the Office@Hand app
1. Launch the Office@Hand app on your computer.
2. Click the Sign in button.
3. Select your preferred sign-in method from the login page. Options include signing in using either the
sign-in form, Google, or Single Sign-on. We’ll discuss signing in using each of these methods below.
Logging in using your prefered login method
When you’re logging in to the Office@Hand app, you’ll be presented with the following methods for logging
in:
● Office@Hand login form: Use this login method to sign in using your Office@Hand credentials
● Google: Use this login method to sign in using your Google account credentials
● Single Sign-on: If Single Sign-on has been enabled for your account, use this login method to sign in
using your Single Sign-on credentials
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 7
Logging in using the Office@Hand login form
1. Enter yourOffice@Hand email or phone number.
2. Click the Next button.
3. If you logged in using your phone number, enter your extension number in the Extension (optional)
field. Please note: You may need to specify your extension if you are sharing the same phone number
in your account and to avoid logging in as a different user.
4. Enter your password.
5. Click the Sign in button to sign into the app.
Logging in using your Google account
1. Select the Google button to navigate to the Google login page.
2. Sign in with your Google account using one of the following methods:
a. If you have logged in before using your Google account credentials, select your Google
account to log in automatically
b. If this is your first time logging in
i. Enter your Google email address or phone number
ii. Click the Next button
iii. Enter your password
iv. Click Next to navigate to a page requesting access to your Google account
v. Select Allow to finish signing in to the Office@Hand app
Please note: If your Google account has been provisioned with Google Workspace, you may be redirected to
the Google Workspace login page. Enter your login credentials, and then click Sign In.
Logging in using Single Sign-on
1. Click the Single Sign-on button.
2. Enter your email to confirm your identity.
3. Click Submit to redirect to the Office@Hand Single Sign-on page.
4. Enter your Username and Password.
5. Select the Sign in button.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 8
Navigating the Office@Hand App
Intro to navigating the app
Navigating the Office@Hand app is pretty straightforward. The app is designed to be intuitive, but in case
you need a quick primer, here are some of the major layout and navigation tips you’ll need to know to get
started.
Navigating the Office@Hand app
The Office@Hand app is divided into several sections: the top header bar, the side menu bar, the left pane,
and the center pane.
Some of the information contained in each of these sections may change depending on which part of the app
you are in, but there are two sections that stay the same no matter where you are: the left navigation bar
and the top header bar.
Left-hand navigation bar
You can seamlessly transition between messaging, calls, and meetings within the app. This seamless
experience is due to the left-hand navigation bar located at the far left-hand side of the screen, which you
can use to easily navigate between the following features:
● Message: Send and receive messages, create and collaborate in teams, share files, and create tasks.
● Video: Start, schedule, and join meetings, manage recordings, view recent meetings, and more.
● Phone: Make and receive phone calls, send and receive text messages, manage your call history,
listen to your voicemails, and more.
● Contacts: Add, view, and manage all your company contacts, including administrators, company
users, and guest users. You can also create, view, and manage teams via this interface.
● Tasks and more: Add, view, and manage your tasks, events, files, and notes.
● Analytics: Only available as an administrator, select the bar graph icon to navigate to the
Office@Hand analytics portal.
● Apps: Receive notifications in a conversation for subscribed updates on third-party services.
● Settings: Configure your Office@Hand Unified Desktop app settings, including settings for
notification and sounds, Message, Video, and Phone. You can also sync your calendar and view the
app’s available keyboard shortcuts.
Top header bar
The top header is always available at the top of the app and contains (from left to right):
● Your company name
● Back and forward arrows to navigate to the page you visited previously or to return to the page you
navigated away from.
● A search bar to search for messages, users, groups, and teams in your company
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 9
● A dial pad to call colleagues or external numbers
● New actions button to perform quick actions:
○ Send new message: Send a new message to someone
○ Create team: Create a new team
○ Start a video meeting: Start a video meeting. You can add participants once in the meeting
○ Send new text: Send a new text message
○ Send new fax: Send a new fax
● Your profile menu.
○ Profile: Click View profile to open your profile and make changes to your information and
profile picture
○ Status: Click Share status to create a status to share to others and Clear status to clear
your existing status
○ Presence: Set your Office@Hand app presence by hovering over your current status and
selecting from a list of options from a dropdown menu. Options include Available, Busy, Do
not disturb, and Invisible
○ Accept queue calls: Available to admins and users that are part of a call queue, click the
Accept queue calls toggle to enable or disable this option
○ About: Select the About button to learn more about which version of the app you’re
running and the Office@Hand app security, privacy notice, terms of service, acceptable use
policy, privacy center (Do Not Sell My Personal Information), and third party software
licences.
○ Manage account: Only available to admins, this opens the Office@Hand Admin Portal, so
you can manage your settings
○ Get support: Click the Get Support option to navigate to the AT&T Office@Hand support
page
○ Download: Click Download, then select Desktop app to download the Office@Hand desktop
app or select Mobile app to navigate to the AT&T Office@Hand App Gallery to find out how
to download the mobile app
○ Sign out: Click Sign out to log out of the Office@Hand app
Left pane
No matter where you are in the app, you’ll find a left pane you can use to navigate through the main parts of
a particular menu option. However, the contents of this pane will differ depending on which menu option
you’re using.
For example, in Message, this left pane contains a list of all direct messages, groups, and teams you have
open. Clicking on any of these conversations will open the message thread in the center pane (more on that
below).
Quick creation
One important feature of the left pane is the quick creation plus button. In the section names in the left
pane, there is a plus button at the far right. Clicking this button will create an item associated with that
section.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 10
For example, if you’re in the Video menu, you can start a new meeting by clicking the Start a video call plus
button at the far right of the Meetings section name in the left pane.
Center pane
Finally, each page in the app has a center pane, which is where you will spend most of your time interacting
within the app. The center pane will differ depending on where you are within the app.
For example, in Video, if you’re on the Meetings page, you will see a list of scheduled meetings for the day as
well as action buttons to start, schedule, or join a meeting.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 11
Adding a new user
1. Select the New actions plus button at the top right-hand side of the app.
2. Click Invite to Office@Hand to open the Invite by email window.
3. Enter up to 20 email addresses separated by commas or semicolons.
4. Click Invite to send out an email to invite your contact to create a free account.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 12
Using Message
Sending a message
One way you can send a message is via the New actions plus button. When you send a message via this
option, you can easily start a new chat with an individual or a group of people.
1. Click the New actions plus button at the top right to reveal a dropdown menu.
2. Select Send new message.
3. Enter a list of names or email addresses in the Members field and separate each name or email with
a comma or semicolon.
4. Type the body of your message in the Type new message field.
5. Click Send.
Once you’ve sent a new message, that conversation will appear at the top of your conversations list.
Here are other methods to send a message:
● Sending a message by clicking the Send new message button in the Direct Messages section
● Sending a message by searching for a user, group, or team via the search bar and selecting their
name
● Selecting the Message chat bubble anywhere you see it in the app, such as in a user’s profile or
beside their name in the Contacts menu
Creating a team
A team can be used in the Office@Hand app to communicate with a group of people, from connecting with
co-workers in your department to collaborating on a project with others in your company.
1. Click the New actions plus button located at the far right in the top bar.
2. Select Create team from the dropdown menu.
3. Provide a name for your team in the Team name field.
4. Enter a list of names or email addresses in the Members field.
5. Provide a description in the Team description field (optional).
6. Choose either Private or Public from the Type of team dropdown.
7. Toggle on or off each of the permissions at the bottom of the window.
8. Click Create to finish creating the team.
Once you’ve created your team, that team will appear under the Teams section in your conversation list. The
number of teams that appear in your conversation list will depend on how you’ve configured your Message
settings.
Other methods of creating a team include:
● By clicking on the Create team plus button in the Teams section of your conversation list
● By converting a group into a team
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 13
Using Video
Starting a meeting
1. Navigate to Video via the left-hand navigation bar.
2. On the Meetings page, click the Start button located at the top of the app to open your meeting in a
new window
3. Choose the audio source you’d like to use in your meeting..
Scheduling a meeting
1. Navigate to Video via the left-hand navigation bar.
2. In the Meetings page, click the Schedule button at the top of the page to open the Schedule a
meeting window.
3. Update the Meeting title or leave as default.
4. Select the meeting Date, Time, and Duration.
5. In Schedule using, select whether you’d like to send your invite using Outlook calendar, Google
calendar, or copy the Meeting info.
6. Check the Create team and invite members box if you’d like to create a new team with your
meeting participants.
a. The Team name auto-fills with the meeting title.
b. Add members by entering the name or email address of the meeting participants (separated
by semicolon) that you’d like to add to the team.
7. Configure the remaining settings under the Meeting settings and Advanced settings dropdown.
8. Click the Schedule button to open the meeting in the calendar app you specified in Schedule using.
You may be required to sign in and authenticate that calendar if you have not synced your calendar
to the Office@Hand app.
9. Configure your meeting invite, add your participants, and any additional info in the invite body.
10. Send the meeting invite.
Joining a meeting
1. Navigate to Video via the left-hand navigation bar.
2. In the Meetings page, join the meeting in one of two ways:
a. Select the Join button at top right to open the Join a meeting window.
i. Enter the Meeting ID or link in the Meeting ID field.
ii. Click the Join button to open that meeting in a new separate window.
b. Click the Join button at the far right of the scheduled meeting.
3. If the meeting creator has required a password, provide the password to join that meeting.
4. Configure your audio sources in the meeting that opens on your device.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 14
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 15
Using Phone
Making a call
You can make a call in the Office@Hand app by using the dial pad. The dial pad allows you to make calls to
other users in the Office@Hand app or external numbers so long as the telephony has been enabled at the
company account.
To make a call, follow these steps:
1. Click the Dial pad icon at top right.
2. Leave the default Caller ID or select a new number in the Call from dropdown list.
3. Make a call in one of two ways:
a. Type a name or phone number of the person you’d like to call to populate a list of options.
i. Select the contact you’d like to dial to start a call.
b. Manually press the keys on the dial pad to dial a number.
i. Click the green button at the bottom to start the call.
Taking a call
You can easily take a call using the app whenever someone calls your Office@Hand number. When you have
an incoming call, a pop-up window will appear, from which you can select from the following options:
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 16
● Ignore: Click this button if you don’t want to answer the call and make the ringing stop. The call will
continue to ring on the caller’s end, but will eventually be sent to voicemail.
● More: Click this to reveal the following options:
○ Forward: Select this option if you want to forward a call to another user. You will be
prompted to forward the number to your available number or a custom number.
○ Reply: Select this option if you want to message the caller with a preset or custom message.
If you want to reply with a preset message, double click on the message. If you want to reply
with a custom message, enter your message in the field and then press Enter on your
keyboard.
● To Voicemail: Send the caller to your voicemail to leave a message. In order to use this effectively,
configure your voicemail settings in your online account.
● Answer: Answer the incoming call.
Sending a text message
1. Click the New actions plus button located at top right.
2. Select Send new text from the dropdown menu.
3. If you have several Caller IDs assigned to you, click inside the Text from field and select the Caller ID
you’d like the text to come from.
4. Enter the name or phone number of the person you’d like to text in the To field.
5. Click the Next button to navigate to text message conversation.
6. Draft a message in the message field at the bottom of the app.
7. Send the text message by pressing Enter or Return on your keyboard.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Office@Hand | Desktop App | User Guide 17
Sending a fax
1. Select the New actions plus button located at top right.
2. Click Send new fax from the dropdown menu.
3. Enter a fax number in the To field.
4. Select a theme for your cover page via the Cover page dropdown menu.
5. Add any notes in the Cover page note text box (optional).
6. Select the Attach file paperclip icon and select any files you’d like to fax
7. Choose to perform one of the following:
a. Select Send now to send the fax immediately.
OR
b. Select Send later to open the Pick date and time window.
i. Choose a Due date.
ii. Specify a Due time.
iii. Select the Schedule button to schedule your fax.
© 2021 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
