Obtaining a Replacement Device or Retaining an Existing Number
If an employee has been approved for continuation with a university-owned device and
currently has a university-owned phone, the employee may use his or her existing university-
owned phone until a replacement device is needed. When the employee requires a
replacement device, he or she must submit the equipment request, utilizing the same Cellular
Request Form, which is available on the Ordering Portal.
Once submitted, the same approval process and protocols noted above will be followed.
Employees with JRAs Moving Service to a Corporate Account
If an employee has a JRA and has been approved to move his or her service and equipment to a
Cornell corporate account with AT&T or Verizon, the employee should review the AT&T or
Verizon User Guidelines that follow this section to understand the next steps and obtain
guidance on the best way to handle Shared or Family plans, etc.*
*If the employee originally purchased the JRA-related equipment without reimbursement from
Cornell, it is understood that the equipment is the property of the employee. The phone can
still be used as a corporate phone and it is, with limited exception, still subject to the
“Contractual Terms and Conditions” originally agreed upon when the device was acquired,
despite the transfer to one of Cornell’s corporate cellular accounts.
When the current contract expires (assuming there is one), and the employee becomes eligible
for new equipment (i.e., a smartphone or a standard flip-style phone), the employee can submit
the Cellular Request Form to request a new phone. Requests will be considered on a case-by-
case basis and should be submitted only when new equipment is needed (e.g., the phone is
broken, the phone doesn’t meet technology requirements, etc.) and not based solely on
contractual expiration.
Employees with JRAs Who are Not AT&T or Verizon Subscribers
If an employee with a JRA has been approved for a university-owned phone, but he or she is
not an AT&T or Verizon subscriber, the dean or vice president of the department must be
consulted to obtain an exception to stay with the current provider. Factors that will be
considered include whether AT&T or Verizon provides cellular coverage at work and home and
during necessary international travel, and whether AT&T or Verizon offers a specific, necessary
device.
If approved by the dean or vice president, procedures for migrating a line from a JRA account to
a Cornell corporate account will be addressed by WBG and the respective carrier.