To keep service with Verizon Wireless:
1. The subscriber or account holder should then contact Verizon Wireless at 1-800-922-0204 to assume
financial responsibility of the line.
a. If the subscriber plans to join an existing family account, the account holder or authorized person
of the existing account must call Verizon Wireless to add the additional line to family plan.
2. You will be prompted to enter the cellular number you are calling about
3. When prompted press option 5, you will be prompted to speak what you are calling about. Speak “Account
changes”, or press “0” for assistance.
4. Specify to the Verizon Wireless Representative that you wish to assume liability for the line you are calling
about
5. The Verizon Wireless Representative will walk you through the change of liability process
a. The account holder and/or authorized person will need to answer some security questions related
to current use of the device that is being transferred
b. Select plan that best meets your needs for voice, data and text
c. Account holder should review features to evaluate what they wish to keep or remove
i. Insurance, Hotspot
d. Be sure to get the Harvard University employee discount assigned to the account. The Harvard
employee must be the listed account holder to obtain this discount. Discount is currently 18% off
access. Proof of employment may be required: Copy of Harvard ID.
Verizon Wireless Website: (Harvard Employee custom website. You must be logged in through Harvard PIN
authentication) https://www.verizonwireless.com/hp/homepage
Things to be aware of:
• If you plan to switch carriers – port line directly to your preferred carrier (see instructions below: To keep
Harvard mobile number, but change to a new carrier)
• Subscriber must transfer billing within 30 days from HUIT processing the request. If this is not completed
you will need to resubmit the request to HUIT.
• Retail locations cannot assist you until you have fully assumed liability of your mobile line
• If establishing a new personal account, the subscriber may need to undergo a utility credit check by
Verizon Wireless
• Most corporate users utilize less than 2GB of data monthly – but you should evaluate and make the best
decision based on your personal and work requirements
• Once you have successfully assume responsibility for your line, if you are eligible, you may upgrade your
device via the VzW Harvard custom web portal https://www.verizonwireless.com/hp/homepage
(free
shipping, overnight shipping, best discounts) or any retail location.
• The current contract of the line continues once line moves to personal liability.
Staff Mobile Phone Policy - Appendix C Page 2 of 4